Expenses
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About TravelBank
TravelBank is a cloud-based expense reporting solution for corporate travel. It helps small and midsize businesses to manage flights, accommodations and other travel expenses, and also provides automated expense reports and direct deposit reimbursements.
Employees can enter expenses manually or by uploading images of receipts with a mobile phone camera. Users can sync credit cards and bank accounts with the solution to expedite reimbursement, and TravelBank also offers multi-currency support. TravelBank also enables users to book flights at corporate rates.
Additionally, TravelBank prompts employees to use less expensive services and calculates savings based on employee purchases. Integrations include various third-party accounting applications s...
107 Reviews of TravelBank
Average User Ratings
Overall
4.66 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
March 2018
Niara from Founder Shield
Verified Reviewer
Company Size: 11-50 employees
Industry: Insurance
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
March 2018
Quick but sometimes confusing
Pros
Its an easy way to get reimbursed. I know that once I submit a charge, it will seamlessly be taken care of on the back end
Cons
Sometimes the expense report vs individual charges gets confusing. I'll create a charge but cannot figure out how to put it in an expense report to submit it or how to submit it without using a whole report (I don't have many expenses so I am often only submitting one charge)
Response from Travelator
Replied March 2018
Thanks for the review Niara! You can submit expenses directly from the main "Expenses" screen by tapping "Submit" in the top-right on mobile, or clicking the 3-dot menu in the top-right on desktop; this will directly generate a report named "General Expenses" and submit it to your manager, and works great if you just have a few expenses each month. To assign expenses to a report, all you have to do is create a new report first from the "Reports" section of the menu. You can then create expenses directly from the new report you've just created. Also, each time you create a new expense from the main "Expenses" screen you can choose to assign it to any open Report. Hope that helps and let us know any time you have further questions or feedback!
April 2020
Brian from Moss Enterprises
Company Size: 2-10 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Perfect for keeping my records organized
With TravelBank, I do not have to worry about losing receipts.
Pros
It is very easy to simply photo my receipts and move on as I am traveling for my job. I love the simple way I can get a report with all the receipt photos at the end of the month. This makes it very easy to email to my office manager.
Cons
I wish there was a function that made it a bit easier at the end of the month for a single user. My company does not use the service system wide, so I have to put myself in as the employee and administrator. After I submit my month for approval, I have to approve it myself. Not a big deal, though.
November 2020
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
fast and easy
Pros
no complicated entry numbers, easily available through the app.
Cons
all good, just need to have the log in handy
February 2019
Steve from StreamSets
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
3.0
Functionality
1.0
February 2019
Why TravelBank sucks
Pros
The chat feature is okay. Representatives will respond fairly quickly.
Cons
When booking my flight to Bahrain, the following happened: 1. They only booked 4 of the 6 legs I requested, leaving my final destination as Kuwait City rather than Bahrain 2. They didn't add my frequent flyer number to the reservation as I had requested 3. My preferred airlines disappeared from the list the day I went to make my reservation. After waiting several hours, one of the airlines returned literally minutes before I was heading out of the office on a vacation. 4. My selected itinerary was originally in budget, but after entering my details and clicking the confirm button, the price magically jumped $200 and required my manager to approve. 5. Seat selection was not available on all legs, and the ones I selected were ignored when the system made my reservation.
Response from Travelator
Replied February 2019
Steve, we¿re so sorry about this difficult experience, as it¿s certainly not up to our standards. Your Customer Success Manager will work with you directly on making this up to you, and also rest assured that everything we¿ve learned from this situation will go towards improving the future experience for you and all of our other users. Please don¿t hesitate to reach out any time for any further feedback or questions!
November 2020
Danny from Macon Communications
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2020
Expense Report Generator
I emailed a question and had a response within a few hours.
Pros
First, The ability to quickly take a photo of the receipt and later fill in the details when I have time. Second the ability to sync my credit card to the software, and third, I don't travel often but I do like the ability to be able to do all purchase and planning via this software.
Cons
I've been using the software for a week and only added a few entries, so far I've had a seamless experience, As of now I haven't found any cons
Reasons for Switching to TravelBank
I find it unprofessional for a company (Expensify) to use its private, customer data base, as a political platform.
Response from Travelator
Replied November 2020
Hi Danny, we're glad you're having a great experience thus far, and enjoying our receipt capture, credit card sync, and customer support! If you run into any questions down the road, don't hesitate to reach out to us for help.
