About Zoho Invoice

Zoho Invoice is a cloud-based solution designed to help small businesses automate processes for tracking expenses and accepting online payments. Key features include project billing, time tracking, reporting/analytics, customizable templates and a client portal.

Teams using Zoho Invoice can track estimates, convert them into invoices and send invitations to clients for adding comments and completing outstanding/upcoming payments. The centralized platform enables businesses to use customizable templates with the brand logo, send automated payment reminders to clients and share invoices with team members for facilitating collaboration. Additionally, users can create tasks, collect advance payment for projects and keep a track of invoice history to streamli...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

293 Reviews of Zoho Invoice

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(199)

199

4 stars

(77)

77

3 stars

(15)

15

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 293 results

February 2020

Julieanne from JG Digital Market

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2020

Great value

Overall I love Zoho Invoice simply because of how effectively they automate the process of sending invoices and collecting payment. It saves me so much time every month and is worth every penny.

Pros

I needed an invoicing system that could send recurring invoices. I was spending too much time every month manually creating invoices, and would often send them out late, which meant I'd get paid late. Of all the options I researched (there were a lot) Zoho had the most features for the lowest price. Set up was easy, and they keep adding new features that are included with my subscription. They even have automatic reminder emails you can have sent to clients who are late in paying. This happens so often in my industry, that this feature has actually helped me collect my payments faster, without me having to spend time trying to get paid. I also love that as my business grows, Zoho has so many other products that I could add to my Zoho dashboard. I've also noticed that most of the other 3rd party programs I use have options to connect to Zoho.

Cons

Their customer support is a bit slow. There's a new feature they've rolled out that I'd like to use, but there's not much documentation about it. I reached out a few days ago for help and still haven't heard back. It would be nice if step by step instructions were easy to find for their new features.

Reasons for Choosing Zoho Invoice

Zoho offered the cheapest price for the feature of sending recurring invoices. After using this program, I've seen there are many other handy features that come along with their low rate. Because it also connects to so many 3rd party programs, I don't foresee switching to another company for quite some time.

Response from Zoho

Replied February 2020

Hi Julieanne, Thank you for taking the time to review us! We're glad to hear you were able to streamline your invoicing and payment collection processes. Regarding your feedback on the documentation, it would be very helpful if you could share more details. Please feel free to drop an email to support@zohoinvoice.com Regards, Harikrishna The Zoho Invoice Team

November 2019

Matthew from Atlas Internet Marketing LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Great invoicing tool for small businesses

Overall good customer service and good product. We tried different ways to implement the recurring feature that most of our clients would use. We wanted to auto deduct recurring invoices and it didn't have that feature, otherwise, we probably would have stayed with it. We did use Zoho subscriptions for that.

Pros

It was quick to get up and running. The software is fairly easy to navigate and provides professional looking invoices that are downloadable by my customers. My favorite feature is the reminder feature, once you send out an invoice the software can send out automated reminders for the client to pay in case they don't see it in their email the first time or get busy and forget (cause an email will be forgotten eventually, as good intentioned as we all are). Definitely good for people starting out and small businesses that don't have a lot of clients. The price point is low for starting out, usually a lot less than other software I've seen and used. And if you use Zoho CRM, in can integrate with that.

Cons

For me personally, I was using the software for invoicing website development customers, and once you get done, apart from web hosting, you are done. And over the past few years, I hit my max level and I don't feel like its much of a benefit to have past customers count towards my limit. Some of which are small jobs. I think it would be better if you have the same customers you invoice regularly.

Reasons for Choosing Zoho Invoice

Better options than paypal with less setup.

Response from Zoho

Replied November 2019

Hi Matthew, Thanks for the review! We are happy to know the automatic reminders and the integration between Zoho Invoice and Zoho CRM were of help to you. Regarding recurring transactions, it's good to hear that Zoho Subscriptions caters to your needs but since Zoho Invoice itself has recurring invoices and the ability to auto-charge your customers, we would like to know a little more on it. You can reach out to support@zohoinvoice.com so that we can understand your requirements better. Regards, Harikrishna

May 2020

Griselda from Zelda's Embroidery

Verified Reviewer

Company Size: 2-10 employees

Industry: Printing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

1.0

May 2020

A LOT PROBLEMS TO LOG IN, ZERO CUSTOMER SERVICE TO HELP...

Take forever to log in when for some reason i get log out. ALWAYS to many problems to log in....

Pros

Easy to use on the simplest doing invoices

Cons

The template i could chose i love it and is easier for what i need

Reasons for Choosing Zoho Invoice

Because I like the templates and i think is a little easier than others

October 2019

Nicholas from NDG Student Living dba Varsity Campus

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2019

good software - some useful features

Overall it got the job done with creating invoices but we ultimately cancelled the subscription. It was too expnesive for what it was and we just started doing invoices through Word or Excel. If you have the entire suite I could see why some businesses love and succeed with Zoho.

Pros

we used this software mostly to create intercompany and corporate invoices to vendors. I liked how you can set them up on a recurring basis, customize recipients and the look of the invoice and that you could access on your mobile device.

Cons

didn't integrate with our main accounting software so it was a lot of double entry. I also didn't like how every part of Zoho was a different section and product and price. For just Zoho invoice it was expensive and confusing for some users, being unable to use other parts of the system

Reasons for Choosing Zoho Invoice

At the time we just needed the invoice feature so it was easier and cheaper to set up than others.

Response from Zoho

Replied October 2019

Dear Nicholas, Thanks for taking the time to share your feedback. We understand that you felt the product to be expensive and that some of your users found it could be more intuitive. Sorry about that. If you are ready to give us a chance, we are happy to schedule a call, know your requirements and suggest the best plan. We believe the import/export functionalities and our REST APIs could help you with pushing the data to your accounting platform. Just drop an email to support@zohoinvoice.com and we shall get in touch with you. We would love to have you back with us! Regards, Harikrishna The Zoho Invoice team

December 2019

Thobane from LabtronicSolutions

Verified Reviewer

Company Size: 1 employee

Industry: Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

December 2019

Great App

Zoho invoice makes it easier for me to create invoices on the go and be able to share them with my customers and also be able to track the transactions and history for all my clients

Pros

What I like the most about Zoho invoice is that it is easy to use and has all the necessary tools that you will need to create, send and file proper invoices

Cons

What I like the least about this software is that it’s a bit difficult to access the Control Panel and be able to configure some of the settings

Reasons for Choosing Zoho Invoice

It is much easier to use and also customize also has cheaper eco system of other services

Response from Zoho

Replied December 2019

Dear Thobane, Thanks for the review! We are glad to know that you are able to create invoices on-the-go and share it with your customers easily. Regarding accessing the settings, we love to know more on which part of the configuration you found to be a little hard to reach. You can reach out to support@zohoinvoice.com when you have the time and we shall pass on your feedback to our design team. Regards, Harikrishna