Salesforce Platform Software
Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build and deploy cloud applications. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users.
Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features to users.
Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder.
Users can connect their apps with external data sources by using Lighting Connect. Support is provided via video tutorials, an online forum and over the phone.
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Lightning App Builder
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10
107 Reviews of Salesforce Platform
Brian from Kelly Services
Specialty: IT Services
Employees number: 5,001-10,000 employees
October 2018
October 2018
almost perfect CRM
Pros
Salesforce is a great CRM. You are able to track the full sales cycle, from leads to wins to dispatching of produce or service. You can customize the fields your company needs, and remove the ones you don't need.
Cons
If you are new to CRM, you can easily get overwhelmed with all the options. With saying that, if Salesforce is your first CRM and you try others, you will find most, if not all, fall short.
DYLAN from TR
Specialty: IT Services
Employees number: 10,000+ employees
September 2018
September 2018
Challenging
I'd prefer something smooth and easy to use. Salesforce is the best of all the mediocre tools available. Not saying much.
Pros
There's a ton of information available...it's everywhere. Your company can integrate its system with Salesforce pretty well. It's easy to do and the breadth of information available is excellent.
Cons
It's slow. Difficult to navigate. The user interface definitely needs an upgrade. The same set of information can be found multiple times and you have no idea what's right.
Bob from Albuquerque Windustrial
Specialty: Other
Employees number: 2-10 employees
July 2018
July 2018
Outside Sales
Pros
Easy to setup but maybe not as easy as some of the others. This is a nice program and would fit most peoples needs. Great features and a lot of apps.
Cons
Could not connect to mail server so we could not use 2-way sync or calendar sync but this was our tech issue not theirs.
Shibu from Tata
Specialty: IT Services
Employees number: 10,000+ employees
May 2018
May 2018
Outstanding cloud-based platform for Custom application development and prepackaged CRM functionality for all types of business needs
Pros
No hardware purchase cost and no hardware maintenance cost, big plus
Very easy to use and learn for business user and developers
Pre-packaged components and widgets speedup the development effort and timelines.
Minimal coding for application development
Effective cloud platform for small and large enterprise
End to end life-cycle management from website(site.com) to data management
Very good documentation for user and developers.
Awesome effort from Salesforce team by conducting webinar on new features and components
Cons
Nothing to complain as Salesforce improved lot with the new releases, however search results are still clumsy.
Samanth from Moakler Wealth Management
Specialty: Other
Employees number: 2-10 employees
April 2018
April 2018
First introduction to Campaigns
Pros
Marketing includes simple campaign management capabilities such as account segmentation, target list generation, lead source tracking and packaged reports. This was my first introduction to campaigns and it was a comfortable transition from our old software. Again, I used it in a past position not currently.
Cons
The software comes with a high price tag that is not suitable to a company our size but I would definitely try it again once we grow.
Rajesh from Damco
Specialty: IT Services
Employees number: 201-500 employees
April 2018
April 2018
Best Customer success tool for your business.
Please make it more interactive by using different reports and charts.
Pros
I like to build sales app with this platform.it becomes my first choice to use as it is very easy to use and configure.it is a matured product for customer relationship.
Cons
No deep drill on data .one can not dig deep into data and check required details .we can not see data reports in more interactive way.
Kate from locateinv.com
Specialty: Other
Employees number: 2-10 employees
April 2018
April 2018
Powerful product if you know how to use it.
Overall the system is great, and helps us a lot with productivity and sales. But you'll need to know their language and structure for setting up anything customized to your organization, and you should hope you don't need help from their support team, as the team is generally useless. We've had billing issues last 6+ months, dealt with customer service reps who knew less than we did, and had our account manager change every 2 months or so because the turnover is so high.
Pros
Lots of features, easy to use once it is set up, plenty of options for add-ons and integrations with other systems
Cons
Additional features can be pricey, customer service is terrible, they'll charge you for everything additional
Jeffrey from Baptist Health
Specialty: Other
Employees number: 10,000+ employees
April 2018
April 2018
Salesforce can be a robust CRM and Sales management tool
This is a great platform for managing a dispersed sales team. If you have the resources and funding available this can be a valuable tool to help drive sales in your organization.
Pros
There is no software to buy. You get the Salesforce platform and all of their continual updates. You can also extensively customize your site to meet your specific business needs. Since the platform is in the cloud everything stays in sync. There are many 3rd party solutions you can tie into.
Cons
The monthly subscription fees need to be considered for the amount of users you have. You will likely need to have a developer in your business or hire out a contractor to build your site. Depending on complexity this can get expensive.
Kartikk from UnitedLex Corporation
Specialty: Other
Employees number: 1,001-5,000 employees
April 2018
April 2018
Great Tool
Pros
Has all the features that are needed. The tool can be easily customized as per your internal workflows and processes.
Cons
Difficult to export large reports and data sets. Dashboards and analytics can be improved by increasing the number of different ways the data can be combined and analysed.
Nate from TMACOG
Specialty: Other
Employees number: 11-50 employees
April 2018
April 2018
Decent Web Based CRM
To me it feels like a decent middle of the road option for growing firms that don't want a major outlay in cost to develop a CRM system, but still need to be able to customize their CRM to meet their needs.
Pros
Its not bad for what you get. Allows for a decent amount of customization. You can get it fairly close to setup on how you want to use it. Can access your information from anywhere due to it being in the cloud. Does have a lot of modules that can further customize the interface, but some of them do get rather pricey.
Cons
Is it a subscription based model. so you'll have to look elsewhere if you want a one time up front payment. Interface can be slow to load at times depending on your internet speed. Support is generally ok, but sometimes responses can be 24-48 hours.
Raewyn from Team FF
Specialty: Other
Employees number: 2-10 employees
April 2018
April 2018
Big and feature rich
Pros
Salesforce has grown over the years into a mega platform and so it has something for everyone, but you need to really understand your requirements to ensure it's the best fit for your organisation.
Cons
It can be overwhelming if you don't know what you need or want to build. The User experience has improved but I feel is still behind some competitor products.
Aimee from Computer Software
Specialty: Other
Employees number: 11-50 employees
April 2018
April 2018
Easier to use than most
Pros
This system keeps everything organized. From leads to customer service calls. Its nice having everything all in one tab and organized
Cons
Sometimes updates cause issues but not much I can say that I don't like. I've used it for about 7 yrs now
Jake from Cord Media Company
Specialty: Other
Employees number: 11-50 employees
April 2018
April 2018
A Marketer administrating a clients Saleforce CRM for Lead Management
Great product, can see why there's such a huge following of people that support the system.
Pros
Lot of features, very robust, and has many ways you can customize the platform to fit the needs of a specific business.
Cons
Sometimes its bit difficult to navigate around to where you need to go to resolve an issue. The free content that helps one better understand the platform requires a form fill to then be contacted by a sales person for a product you already own.
Ajay from Uber
Specialty: IT Services
Employees number: 10,000+ employees
April 2018
April 2018
Salesforce Review
Pros
Easy to use platform, ability to track cases, document storage, central repository, used by many clients
Cons
Not as intuitive for newer user, requires intermediate level of training, Can potentially be expensive to use for non enterprise users
Brandon from Uber
Specialty: IT Services
Employees number: 10,000+ employees
April 2018
April 2018
Amazing CRM
Pros
Salesforce has a majority of the details I need to retain on file for my customers in one simple place.
Cons
I don't like that a few of our data portals aren't able to sync with the salesforce platform. I'm sure down the road a lot more portals will be able to sync with the network.
Henry from Goettl Air Conditioning
Specialty: Other
Employees number: 51-200 employees
April 2018
April 2018
It Gets The Job Done
Pros
It has an incredible range of customizations to improve your workflow. You can perform really narrow-ended searches to pull up leads relevant to you.
Cons
By the same vein mentioned above, the ability to customize so greatly may confuse those not familiar with the software or its full capabilities.
Chet from Insurance
Specialty: Other
Employees number: 2-10 employees
April 2018
April 2018
Tried multiple this is good
Pros
Good for sales and tracking customers nice and easy to use with awesome functions. Overall the best one I tried
Cons
Data entry is a bit repetitive but that may just be me not fully understating the product yet. I'm sure I will figure it out.
Kelly from www.alabamarivers.org
Specialty: Other
Employees number: 2-10 employees
April 2018
April 2018
Never had a good day using this product
Pros
These products are used far and wide, I know, but I still did not have a good experience with any Salesforce products.
Cons
I am not one to complain much, but I literally never had a good day of using any Salesforce product. Every Salesforce product I have used has been a pain to deal with. As a marketer/communications person, I found each product to be cumbersome and not easy to use at all. I would have a headache every single day trying to figure out where and how the functionality worked. I spent many hours on the phone with customer service and felt like they definitely did not want to help me understand their product.
Darrell from Verizon Wireless
Specialty: Other
Employees number: 10,000+ employees
March 2018
March 2018
Salesforce.com from an account executive & sales manager positions
Pros
AE - Easy funnel management updates in bulk, ability to add notes, tasks, and events and sync to Outlook,
Manager - Granular & pre-built reports to manage KPI's of team and funnel health. Ease of sending out team updates & sharing files
Cons
Report building can be difficult due to all the fields and options
Tasks were not synced to Outlook tasks - want more integration with Outlook
Varun from Pereless Systems
Specialty: IT Services
Employees number: 11-50 employees
March 2018
March 2018
Great cool for tracking leads and business efforts
Pros
Salesforce is a very streamlined platform. We use it to track sales leads as well as reporting. The reporting is very robust and it allows multiple users onto one account.
Cons
The reporting has a little bit of a learning curve but besides that the new interface is much better than the old one.
Erikka from Choice Hotels
Employees number: 201-500 employees
October 2018
October 2018
Salesforce Lightning
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
It's a really great tool for mobile users. Salesforce Classic isn't as user friendly. I work on a sales team and we depend on Salesforce Lightning.
Cons
Not all fields are always functional on my mobile but this may be a problem within our company and how we have SF configured.
Justin from PowellsWood Garden
Employees number: 2-10 employees
October 2018
October 2018
Lightning Platform has revolutionized our small non profit
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We are so grateful for Lightning Platform. It was the perfect remedy to help us build a stronger community.
Pros
I love that Salesforce can seem to handle all of communication needs. It generates an endless amounts of reports and has enabled us to take our small non profit to the next level with donations, donor communication, and membership.
Cons
Salesforce is difficult to learn without a personal coach. I read a lot and watched youtube videos but I am pretty sure I am still not accessing all that it has to offer.
September 2018
September 2018
Salesforce Lightning Platform
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
good
Pros
we can easily manage pipeline using custom reports and dashboards.
you can set auto email delivery of reports
out of the box integrations with many leading applications
navigation made easy compared to Classic version
Cons
its very expensive
steep learning curve
estimation features missing
September 2018
September 2018
Lightning is okay
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros
Lightning give salesforce an updated log and some additional features. It’s nice to look at, and it also seems easier to learn/use effectively.
Cons
While it does look nice, I didn’t notice any other substantial changes from another salesforce platform to lightning. Unless you specifically need it for something, I’m not sure if it’s worth paying extra.
September 2018
September 2018
SalesForce Lightning
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
It's a great database for all current and potential members. Great for organizing new leads and upgrade leads with current members.
Cons
There can be a slight learning curve, but once you get past that SalesForce Lightning is pretty user friendly.
Randall from Computer Software
Employees number: 1 employee
September 2018
September 2018
Lightning Platform for Software Developers
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
I have found this software to be fun to work with. It takes a different approach than anything else that I've worked with previously, so it keeps you engaged and entertained. I would highly recommend learning this software to other developers wanting to work with enterprise customers.
Pros
Lots of resources to help you get started with this platform. All of the prebuilt components are documented well in the Salesforce documentation, and it is extremely easy to get started with developing. Trailhead is extremely helpful in introducing the concepts that are important to developing for the Lightning Platform, so it is not hard to know where to go next in your learning journey. The other benefit is that it is extremely popular and there is a lack of qualified developers, so the barrier to entry through learning about the Lightning Platform is lower than it is with other technologies.
Cons
There is a relatively steep learning curve because it is VERY opinionated. In addition to learning the Lightning framework, there are many other pieces that you will be required to learn. Apex and SLDS are two examples of that. You won't be proficient in Lightning Platform development unless you have all of the pieces.
September 2018
September 2018
Great but Trouble Seeing Old Files
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The layout is fresh and a bit more simple to find things
Cons
I do have to revert to the old platform to find some of the files and contracts from the past.
Ryan from GoKnock
Employees number: 2-10 employees
September 2018
September 2018
Keeps me organized
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
Keeps me organized with all the leads I have been following up on. Super simple to see where each of the leads are in on the sales process.
Cons
It can get a bit confusing with all the additional apps.
September 2018
September 2018
State of the Art Dashboards & Reporting
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
As the salesforce classic platform is going away, we are slowly switching to lightning. We use the platform to manage accounts, user stories and test results, and create reports and dashboards.
Pros
The ability to create and customize dashboards is much improved in this platform vs. salesforce classic. The features for report creation and the ability to create custom filters for reports is also better than the previous platform. The platform allows you to create interactive, professional looking dashboards for any of the data stored in salesforce . It provides the ability to create executive summary dashboards with the ability to drill down to obtain specific details.
Cons
I prefer the layout for account and user management in the classic version. The layout is a lot different in this platform and takes time to adapt.
September 2018
September 2018
Lightning is the best way to use Salesforce in the cloud
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Having always loved the functionality of Salesforce but not enjoying the readability of Salesforce, Lightning breathed some new life into the product. Lightning brings your reps closer to having that amazing sales experience and improving quality. It makes it so easy to understand where your assets are located and how best to interact with them. Salesforce has always had a strong hold on the marketplace in terms of functionality, and now they are finally taking over in terms of flexibility.
Cons
Like Salesforce Classic, Lightning is still built on the same platform that can at times be confusing and complex to setup.
Sean from Road Scholar
Employees number: 201-500 employees
September 2018
September 2018
Salesforce At a Not-For Profit
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
Salesforce is very stable, we rarely encounter any bugs in day to day use.
Cons
Lots of dead space in some of our screens, lots of white, poor accessibility options.
Donald from Agriculture Financial Services Corporation
Employees number: 501-1,000 employees
July 2018
July 2018
Using Salesforce successfully as a front end for our customers to connect with.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Salesforce Lightning Platform provided a very clean interface to setup for our customers to log into and update and/or submit their information. It was successfully integrated with our legacy systems and even the complicated business rules are handled in a clean way. Once created our employees are also able to login but only complete very basic tasks, for complicated items our legacy system is still used. Overall the process has been smooth.
Cons
The system still has a few bugs, a little over a year after launch, and sometimes goes down, but this maybe due to the connections with legacy systems. There were few items added to start but over time the integration team has been adding more functionality.
Nancy Jo from Knect365
Employees number: 5,001-10,000 employees
July 2018
July 2018
Not great with analytics
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
CRM System keeping clients organized.
Pros
It is an easy to navigate program. Rolling over calls to the next day needs to be a feature. It is fairly easy to use
Cons
pulling reports are hard. I am not sure if that is because of how my company set up the system or not. If I want to send an email campaign blast out it is very confusing and therefore walk away from it
Stewart from Relias Learning
Employees number: 501-1,000 employees
July 2018
July 2018
Easy to use. Critical for business.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pursuing leads easily.
Pros
Ease of use. Totally comprehensive in all aspects of our CRM needs. Captures all the info we need, plus houses our quote software.
Cons
A little slow at times, other than that I don't really have any complaints. Pretty simple, really and covers everything.
Matt from PGDx
Employees number: 201-500 employees
June 2018
June 2018
Excellent system for a wide range of functions, but pricey
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Ability to handle the sales process, marketing, and support of complex products. We also created a knowledge base which allows agents access to the most up to date details on the products.
Pros
Ability to generate custom objects, processes, and communication across a wide range of departments makes SalesForce the ideal tool for any size company. The plus is the cloud location allowing customers and employees access around the globe.
Cons
The pricing and add on fees for certain functionality can quickly explode the budget set by your company for this solution. Be sure to think about all functions you might need and negotiate with your SalesForce contact to obtain the best pricing possible. Bundling can be powerful!
Andie from Michigan Economic Development Corporation
May 2018
May 2018
I like the new look, but I am missing features.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
You get the continual improvement from Salesforce. All the new releases have new features for Lightning. No new development is coming out for Classic.
Pros
I mostly like new look. There are a few new ways to organize they way components sit on the page that bring the more important things to the eye of the user in a more efficient way.
Cons
I least like that there are features that seem pretty usable still are not brought over before launch. It felt, although explained that there would be waves of new functionality, like it was rushed and launched before really ready.
Naveen from Astrea IT Services Pvt Ltd
Employees number: 51-200 employees
May 2018
May 2018
Flexible development platform on the cloud
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.
Pros
Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis.
Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities.
Trailhead and developer account are free resources available to build expertise on the product.
Excellent community of customers/partners is available to support queries.
Cons
Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.
May 2018
May 2018
Great for multitasking
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Efficient work flows, multitasking
Pros
I do not have to open up multiple tabs when working in SalesForce or go back and forth to view information, everything is right there in one tab with smaller individual tabs within
Cons
Not as easy to use as SalesForce classic, somethings are harder to find or less self explanatory than classic.
ami from Publications
April 2018
April 2018
Lighting is salesforce next level
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
sales crm
Pros
Great user interface. Makes moving things along much more easier. Looks visually better than the classic version.
Cons
Reports cannot be viewed in detail in lightning you still need to switch to classic. many function that were available in classic are no longer there in lightning. Not admin friendly.
Daniel from Specright
April 2018
April 2018
I love the new platform and the drastic upgrade it is from the OG Salesforce.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The reports look absolutely amazing! It makes you feel like you are actually working in 2018, and not the 90's!
Cons
If I had to say one thing bad about the lightning platform, it would be that some things don't function exactly the same as the OG layouts, and there are a few nuances about how the page layouts are.
