About Raken


Raken is a cloud-based reporting solution designed for the construction industry. It helps to keep track of construction projects and provides users with site updates in real time.

Raken allows project managers to maintain daily work logs, schedule and assign jobs to employees, send updates to field agents, generate and share snapshots of a project's progress. The solution also helps businesses keep track of subcontractor hours. Integrations with Procore, Prolog, Egnyte and Box are available.

The voice-to-text functionality allows field agents to record observations verbally. The built-in photo gallery can be used to store and categorize site photos and videos. Raken also offers automatic weather capture, alerts and notifications, customizable surveys and third party integrations.

Mobile apps for iOS and Android are available. The solution is priced on a per user per month basis, and support is offered online, via email and over the phone.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

146 Reviews of Raken

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(104)

4 stars

(39)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 146 reviews

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March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Construction is Hard, But Daily Reporting Does Not Have to Be

Raken was the solution to our Daily Report Delema. Years of filing paper dailys left us with mountains of papers to file, lack of information, and inconsistent reporting. On the surface this is OK until something happens down the road that you need to look back. Sometimes a job that is over 5 years old needs to get dusted off and dredged out from the bowels of the filing cabinet. Raken solves that with its easy to use interface, cloud storage, and impressive looking reports. What sold us the most on the product was its ability to incorporate photos into our reports. It is well worth the upgrade in the account. Since our companies owner is not around all the time it allows him to log in at the beginning of each day and quickly get a visual feel for how each of our jobs are going. And we all know that a picture is worth a thousand words. This is paramount when an issue arises; photographic proof is money- be it going into your pocket, keeping it from coming out of your pocket, or in the monetary value of time. Although I would not say that Raken takes our employees less time in the field than our traditional reports (as their product promises) it does provide us with consistent reports that are easy for us to send to clients when needed, asses for subcontractor billing and most importantly: They guys USE it. Nothing is harder than getting your construction crew to follow a clerical procedure. Raken solves that with its easy to use mobile interface.

Pros

It is a software my guys in the field will and do use. It is simple as that.

Cons

Although constant updates are good, Raken does change their online site up relatively frequently as they roll out newer and better options for the product. Although the end result is good, for those who do not adapt to change in the technology world, or are not tech savvy it can be a bit frustrating.

Response from RAKEN of Raken

Replied March 2019

Thank you for your review and feedback! We really appreciate this information as it helps with further development of Raken. If you need any assistance with using Raken in the most efficient way possible, please feel free to reach out to us at help@rakenapp.com or give us a call at 866-438-0646. We would be happy to help. Thank you!

October 2018

Aneisha from LeadersN Property Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Do we love Raken? Yes, let me count the ways!

Just amazing! It doesn't matter if it is billing, recommendations, walking a non-tech employee through logging on, assisting on feature access or training, this company is by far one of the best in customer service and the level of power for field reporting is superior to anything we have had in the past!

Pros

1. Cloud based (no expensive servers, no storage limits)
2. Extremely easy to use
3. Allows Foremen/Superintendents to have very detailed field reports
4. Can share photos, recordings, weather, and reports with a link vs. large emails
5. Can track jobs by crews, employee, and cost codes
6. Easily document weather delays
7. Voice recording allows for a LOT of flexibility and complete detail
8. Phone, ipad, tablets or desktop are part of the accessibility with just a logon
9. All this at an affordable price
10. If you need to go to mediation and/or court, this is quite the electronic storage
11. Allows for employee to sign the time/work performed and no accidents
12. Easily modify your daily field report for different jobs.

Cons

1. We started when it first launched and it didn't have all the features but they were listening and added new things constantly
2. Would like to see more gps functions later for time card validating

Response from RAKEN of Raken

Replied October 2018

Thanks for your time writing this review and feedback, Aneisha! This is very exciting to hear. We have built Raken based on customer feedback and will continue to do so. Thank you!

March 2017

Susan from Diversified Erection Services, Co.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

Raken for construction reporting.

We are steel erectors running 3 crews. We were going crazy trying to keep up with who was where doing what. None of our Forman are good with paper processing. We introduced them to Raken and we get more detail on a daily basis that we ever thought possible. They love it....what was burdensome communication is now bragging rights....the Forman take pride in their work and out-do each other with amazing photos of work completion and level of daily accomplishment. We are no longer chasing down fuel and charge card receipts as they just snap a picture of it, include it in the daily activity report and throw the paper away. No more Monday morning crisis calls from the office trying to sort payroll, either. We close everyday knowing how many hours each employee worked on each job. Payroll and cost accounting can now be processed daily and by Monday morning, payroll is all ready to go with the push of a button. The Daily Reports are also very professional in appearance. We are often treated like small potatoes by large General Contractors and now, with our Daily Reports, we no longer have long negotiation sessions over Change Order requests because our work is accurately and professionally documented along with photographs. Thanks, Raken. We are fans.

Pros

simplicity, affordability

Cons

limited search ability from the app.

Response from RAKEN of Raken

Replied August 2018

Thanks for the review Susan! Glad we could make your daily reporting process much simpler.

October 2018

Jason from Barton Malow

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

October 2018

The Barton Malow Review

I can hold people accountable for there actions of projected dates vs delivered dates. I can log deliveries as well as the inventory sheets of these deliveries.

Pros

I like that I can update from my Ipad and it will generate to my desk top and phone in real time. I also like that you can customize the review questions/inspection questions. I also like that I can email the uploaded and signed report to anyone I need to.

Cons

I would like to see my subs reports prior to having to sign the report as it generates the signed report. I would also like to have an option to upload videos as well. I would like to be able to search the reports making it easier to look up documentation as we move through the project., Sometimes we are required to supply dates and times of activities and or documented issues. It makes it a long investigation period when searching an issues or log that was done 8months in the past. Maybe there can be a key word search added and or task, unless there already is one that I dont know about.

Response from RAKEN of Raken

Replied October 2018

Thanks for your review and feedback, Jason! Please contact us at help@rakenapp.com, we will be happy to assist you with the observations you¿ve described. Thank you!

October 2018

Brian from Royal Glass Company, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great keeper of information with Cloud based back up.

The Raken has been a positive addition to our field. It has replaced the old school hard bound book used for daily reports. It has allowed us the ability to diversify the documents we upload, including daily equipment inspections and other paperwork that comes in every day. The additional benefit of uploading photos or project progress and potential issues on site have been a bonus to the project management team in that they can see details if issues without having to go to the field to see them.

Pros

It has been fairly easy for our field end users to operate. By self admittance, we are not the most tech savvy group, but it has proven to be easy to maneuver around and upload documents we find to be important to us.

Cons

Not necessarily a con, but more of a financial decision. We should have upgraded to the next level to really take advantage of the customization. That was our choice and we are working through whether we make the jump to the next level.

Response from RAKEN of Raken

Replied October 2018

Thanks for the review, Brian! It's great to hear that Raken is easy to use, especially for a non tech-savvy group, and that you find lots of importance in the app. We appreciate the feedback! Feel free to call our fantastic customer success team at 866-438-0646. They will be happy to help with any questions you may have regarding packages and capabilities.

October 2018

Eduardo from Construction

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Raken reports

Good and fast pace. I like baing able to mix computer and app updating depending on needs.

Pros

I can track delays easily with pictures going back to dates.

Cons

I would like to be able to see a list of one particular section of the survey throughout the whole project instead of looking day by day

I.E. - (Oct23) Survey: Any delays today? Yes, rebar was not done on West wall...
(Oct 14)Survey: Any delays today? Yes, rebar was not done on North wal...
Etc.

Response from RAKEN of Raken

Replied March 2019

Thanks for reaching out to us, Eduardo! We have a feature very similar to what you described. If you log on to our web app at app.rakenapp.com, you will be defaulted to our dashboard. From there, click on the search bar at the top. If you're looking for all delays that occurred during the life of a project, select the category 'delays' and the project name. The search results should appear chronologically. Alternatively, you can also use the 'Insights' tab under the 'Delays' graph. You can specify a time frame and a project to see a graph with all delays over time. Clicking on each bar of the graph lets you see each delay in detail. One more option to consider is running a Weekly/Monthly Summary Report. It will include the daily breakdown of delays. Let us know how we can help at help@rakenapp.com. Thank you!

May 2018

Robert from Bayley

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

The very best daily reports!

Due to the ease of use of this product, the entire team that now does Daily Reports does them quickly and easily and most important they do them DAILY because of this great product.

Pros

Started out with the free trail version on a single construction project, and after seeing how well it worked and how easy it is, we are implementing this program on several additional teams to get buy-in from more company members. It is extremely easy and QUICK to fill-out valuable daily information. I love the ability to quickly snap pictures right within the app and the final report timestamps the photos and formats them beautifully in the end product for distribution. Implementation of your company-specific logo is a great touch and it is very professional looking.

Cons

I wish we could add some fields / customize them a bit (for example, adding an Overtime and Double Time section to the hours). Also it would be great if we could search from within the iOS app - not just for days but also for content within reports in case we need to go back and look things up.

Response from RAKEN of Raken

Replied August 2018

Thanks Robert! Glad to see we're helping you out at Bayley. We're releasing some updates soon to address your concerns with time cards customization. Let us know if you have any other feedback!

October 2018

nichole from EPC Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Love Raken - Highly recommend

Tracking and receiving daily reports is made possible. Without Raken it would be a paperwork nightmare for everyone.

Pros

The support is the best support out of all the software packages we use. The developers respond quickly to bigger issues and most importantly the software is incredibly intuitive and well designed. All spectrum of technical skills in our company can use it with ease.

Cons

I wish they had more functionalities that we could use. We really only use the Daily reporting function. I would love to be able to download everything into an excel file.

Response from RAKEN of Raken

Replied October 2018

Thanks for your feedback, Nichole! We have an Excel report called Manpower Summary which includes every work log ever entered into a daily report including the hours, the name of the contractor, and the description of the work performed. Please reach out to us at help@rakenapp.com and we will give you a rundown of this feature. Thank you!

March 2019

Ammar from Cortel Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Don't waste more time on daily reports and stay organized!

Pros

1) Its both on the mobile and desktop
2) I added all work logs so that I am always reminded of what things I have to look into
3) It has a task list
4) Can easily navigate between days / work logs
5) You can add pictures directly to any work log
6) It reminds you if you missed a daily report and you can specify which days you work
7) When you have repetitive work logs every day, you can use the roll over button and it'll automatically copy your previous day's report into today, without the pictures!
8) There's a note section where you can add general site notes, safety notes and so on
9) There are 6 survey questions that helps you stay on track every day and remind you of stuff
10) You can add more members and you can all contribute
11) It automatically adds today's weather to the report

and so much more! it helps you stay organized and is very user friendly.

Cons

1) I can not export all pictures or reports at once if i'm on the lowest plan
2) when you add a work log, its added to all future days ahead and will always show in the report even if it was empty and not added, this should change and raken should hide empty work logs from the report
3) work logs updates sometimes in a weird way and say you started with 10 work logs every day and if you delete some of the logs to not show in the report empty, raken will eventually update and delete that log from the upcoming days

October 2018

Chris from Engie Services US

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great time saver

Pros

The time it saves. Ease of use. Great to use with pictures.

Cons

Lack of OneDrive interface. Inability to turn off photo saving. Lack of Caching.

Response from RAKEN of Raken

Replied October 2018

Thanks for reaching out to us! Please note that we have recently rolled out an integration piece with OneDrive that lets you pick files directly from OneDrive. Photos get automatically saved and organized on your device for you. Photos are autosaved because most customers like to have a backup of the photos added to their reports but we will be sure to communicate with Product that you¿d prefer them not to. For more info in the OneDrive integration, check out this post: https://www.rakenapp.com/blog/announcing-new-raken-integration-with-onedrive As for caching, please stay tuned. We¿re releasing a new version of the app next month which will allow for offline work. Please contact us at help@rakenapp.com if you have any questions. Thank you!

March 2019

Dianna from Straight Line Construction Co

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2019

Great Product

The crews can do their daily report on time, fast and accurately and can do job in progress photos and videos, step by step, enabling us to keep accurate records which are easily accessible to other team members and management.

Pros

Our field crews are experts in their roles, but not everyone is an expert with software and computer skills. Raken has made it so easy for our crews to be an expert using this program and are able to do their reports on their phones in the field every day and load photos of their work in progress.

Cons

Not everyone needs access to all the advanced features but to upgrade we need to pay per user, regardless if they use them or not.

Response from RAKEN of Raken

Replied March 2019

We love hearing how easy it is for your field crews to use Raken on a daily basis. Thank you for the review and feedback, Dianna!

January 2019

Isauro from JB Builders of Grand Rapids, Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Raken Review

We have been using the Raken app now for almost 8 months. We have found that this greatly cuts on paper waste, and improves response time by having uploads available in real time.

Pros

We are a commercial wood framing company. The best feature of this app is the ease of use for all of our foremen. The speak-to-text works great, and uploading pictures are simple. This gives us plenty of real-tie information.

Cons

Once you have multiple projects going, sometimes it is difficult to find a specific log that mentions a key item you are looking for from a month or two ago. A keyword search feature to sort through the daily logs would be nice.

Response from RAKEN of Raken

Replied February 2019

Thanks for the feedback, Isauro! Really glad to hear that Raken has been working out well. In regards to the keyword search, you can actually use the 'Dashboard' tool from the app to search through all your old reports. Once in the 'Dashboard', there's a search icon in the top right, feel free to contact our support if you need any help@rakenapp.com if you need assistance. Thanks again!

October 2018

skip from Truebeck Construction

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Construction Technology Trends 2018

I have not been using it that log and am just getting started on a new project, so not that many subs are on board. I think it is adequate but could have a few more features where you can customize tabs. It doesn't seem like it is not that easy to filter and search topics (but i'm not completely familiar with all features).

Pros

Raken is fairly simple to use. Its feature are not complex or convoluted, and it covers enough to reflect accurate daley activities. I use the software mostly through my phone, but you have the option to do it from a PC.

Cons

Depending on network coverage using from your phone can be negative. When you go into the photo app you can't see the dates photos were taking making it difficult to select correct date range. If sub contractors are inputting info, it would be nice if it showed within specific area (subs work log) real time, so that it can be integrated within licensed users Log (not separate)

Response from RAKEN of Raken

Replied March 2019

Thanks for your feedback, Skip! Please stay tuned as we're about to release an app version which supports offline. We will be sure to discuss your feedback regarding subcontractor data inputs with our Product team. For the meantime, feel free to use the 'Dashboard' functionality from either the mobile or web app. It includes a newsfeed of activities from inputs from the field - GC and subcontractor alike. Please contact us at help@rakenapp.com if you need assistance. Thank you!

October 2018

Jason from Baker Group

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

October 2018

Great App

Not only have these daily logs saved our company money from lending legal action (we had photographic eveidence of work completed according to schedule), but some of our vendors have started using Raken for their projects as well.

Pros

We have constructions project all over the state. Raken easily allows remote foreman to update the project management teams with photos, surveys, and daily information as well as an hours worked log.

Cons

As a larger company, we currently have only been able to assign a single administrator to the system. There likely is a way to do this but we haven’t contacted support.

Response from RAKEN of Raken

Replied October 2018

Thanks for your feedback, Jason! Please click ¿Team¿, select the desired team member, then click ¿Projects¿ to change someone¿s role to Account Admin. If you need help, please contact us at help@rakenapp.com. Thank you!

October 2018

Brian from Malic Corp

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Raken Accessibility

Pros

Very easy to teach others and ability to basically give the clients and project managers an eyes on the site and consistently be updated on the projects is a huge plus.

Cons

As the person who has access to all of the program, I should be able to translate those powers to the app as well and be able to adjust the options from my phone as well. The phone shouldn't just be for the daily report but for me, Account Admin, to adjust the projects accordingly as well that might be only available on the computer.

Response from RAKEN of Raken

Replied October 2018

Thanks for your feedback, Brian! Although our mobile app has been simplified to make it as easy as possible for superintendents and foremen to create daily reports, we do have plans to also add admin type features including template customization and settings directly on the mobile app. For the meantime, feel free to use our web version or let us know if you need any settings changes, we will be more than happy to help. You can find us at help@rakenapp.com. Thank you!

October 2018

Charles from Topper Construction

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Easy and Reliable

It makes it a lot easier for me to keep track of manpower for certified payroll purposes. It is great for allowing others in the office to see the progress of the job on a daily or weekly basis.

Pros

It's a great way to keep track of man power and productivity. Raken is very easy to use and navigate. It keeps track of the weather to go along with the report and time stamps photos which is great for disputes down the road.

Cons

I wish there was a way to do sub categories under a job. I have a big job site with multiple buildings and wish you could set those up under the main instead of just labeling each building in the notes section every time.

Response from RAKEN of Raken

Replied October 2018

Hey Charles, thank you for the review and feedback! We will definitely pass this on to our development and product team for further review.

March 2019

Kyle from EPC services company

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Complete construction management tool

My company used a different field management app a few years ago and it did not have anywhere near the same capabilities as Raken. Raken is a straightforward way to track the progress of your project. Clients who receive the Raken report are also very impressed.

Pros

The software is user friendly, generates clean reports, and allows for all the information needed to keep an accurate and detailed reporting of the day's work.

Cons

The only con that I can think of is I know the Raken administrator for my company has dealt with a couple of glitches. I haven't had any issues though and think the app is great!

Response from RAKEN of Raken

Replied March 2019

This is great feedback. If anyone in your organization experiences glitches or issues within Raken, please reach out to us at help@rakenapp.com or call us at 866-438-0646. We will be happy to get it straightened out for you. Thank you for the review, Kyle!

October 2018

Tory from Webcor Builders

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Raken for GC Use

Pros

Input into the fields is easy and the output report looks great.

Cons

Hard to keep up with inputting subs, and then make them active or inactive. Also, it would be nice for uploading pictures to show the dates similar to the iPhone photo library.

Response from RAKEN of Raken

Replied October 2018

Thanks for the review, Tory! Appreciate your feedback regarding inactivating subs. Typically, the best way to avoid this is to set an end date for their work so their inactivated automatically. If the date ends up being different, the sub can always mark days as ¿no work days¿ to keep the compliance accurate. Either, this is good feedback for us to discuss internally so thank you. Please stay tuned regarding photo management on the app, we¿ve got a feature similar to what you described in our roadmap. If you need any assistance, please reach out to us at help@rakenapp.com.

March 2019

Joe from White River Flooring Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Super Easy & Effective

Has been great. Customer support is excellent. They check in to make sure everything is OK frequent on the beginning while you are learning. After that they still occasionally check in & if you message them on the RAKEN site they are quick to respond.

Pros

The ease of tracking what is going on with my jobs & being able to hold others accountable by having record of the quality of work we are doing. We polish concrete so in the past without this program we would polish a floor & other trades would come in & abrade the floor with the grit & grime brought in & not cleaned up because the parking lots are rarely finished until the end. When the job was ready to turn over to the customer of course the shine was not as good & we would get the blame for not polishing well originally. Now we have documented readings of our shine & no issues. The GC's really like this as well as I email to them daily to show our progress & things we need them to do to operate.

Cons

I have no complaints. I do have a suggestion if you could make the workers to where if you made a mistake while inputting their information (name) to be able to edit instead of having to delete & redo. Not a big deal if that is not east to do.

Response from RAKEN of Raken

Replied March 2019

Hey Joe, thank you for the great feedback and review, we love hearing stories of how Raken helps our customers protect their work and communicate easily and effectively. As for editing worker information, we would love to assist in answering this request for you. Please reach out to us at help@rakenapp.com or give us a call at 866-438-0646. Thanks Joe!

March 2017

Raymond from Mirason Safety LLC.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Streamlined Reporting

The Raken App has streamlined our reporting process. In the past our reporting process included taking photos and field notes. At the end of the day we would have to enter field notes into a word processor, download photos and then merge and convert to a PDF file. The Raken App completes all of these processes automatically and will additonally send the final report to email recipients. Our clients receive a clean, concise report that not only documents our daily observations, but also the progression of the project. In the event that you encounter a problem while using Raken, their customer service is outstanding. I highly recommend the Raken App.

Pros

Ease of use

Cons

The best plan is expensive for a smaller company.

Response from RAKEN of Raken

Replied October 2018

Raymond, thank you for the review and feedback. This is what we love to hear and we appreciate you listing the many ways that Raken helps you do your job.