Real-Time Labor Guide vs Shop-Ware

Real-Time Labor Guide has 73 reviews and a rating of 4.37 / 5 vs Shop-Ware which has 100 reviews and a rating of 4.79 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (73)

4.79 / 5 (100)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 21, 2020

October 26, 2020

Pros/Cons

  • Pros

  • The price is great. Very easy program to use. The program has been getting better and better over the years. The quotes are very nice and professional.

  • I love this product. It makes doing my repair tickets easy

  • Cons

  • Everything is fine with it, Drawbacks are minimal

  • There were a few glitches along the way when I first started using it but real time iron those out I really have nothing negative to say about real time and their product.

  • Pros

  • Shop-Ware is easy to learn, clean, collaborative, easy for clients to interact with and improves productivity. Love it!!!!

  • Shop-ware is very intuitive, easy to learn. The customers love the way they can interact with it, approve or decline repairs, post notes etc. Highly recommend!

  • Cons

  • If i have to put a con it would be the parts ordering system. (parts tech) It's not terrible but defiantly has bugs.

  • Learning to navigate through some features took some effort in the beginning. However, that’s probably more me and my lack of computer skills than Shop-Ware.

Pricing

Pricing Range

Product Demo & Screenshots

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos