Real-Time Labor Guide vs Shopmonkey

Real-Time Labor Guide has 73 reviews and a rating of 4.37 / 5 vs Shopmonkey which has 141 reviews and a rating of 4.89 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Real-Time Labor Guide

Shopmonkey

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (73)

4.89 / 5 (141)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

Last Review Written

September 21, 2020

March 25, 2021

Pros/Cons

Pros
The price is great. Very easy program to use. The program has been getting better and better over the years. The quotes are very nice and professional.
I love this product. It makes doing my repair tickets easy

Cons
Everything is fine with it, Drawbacks are minimal
There were a few glitches along the way when I first started using it but real time iron those out I really have nothing negative to say about real time and their product.

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Pros
The software is very customizable. The customer service is lightning fast and cant be beat
I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.

Cons
The software is missing some minor stuff but these guys keep updating it every day.
Not really a con, but I'd like the ability to edit user details such as the email without having to bother your support staff.

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Pricing

Pricing Range

Product Demo & Screenshots

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Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos

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