Real-Time Labor Guide vs Shopmonkey

Real-Time Labor Guide has 73 reviews and a rating of 4.37 / 5 vs Shopmonkey which has 141 reviews and a rating of 4.89 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (73)

4.89 / 5 (141)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 21, 2020

March 25, 2021

Pros/Cons

  • Pros

  • The price is great. Very easy program to use. The program has been getting better and better over the years. The quotes are very nice and professional.

  • I love this product. It makes doing my repair tickets easy

  • Cons

  • Everything is fine with it, Drawbacks are minimal

  • There were a few glitches along the way when I first started using it but real time iron those out I really have nothing negative to say about real time and their product.

  • Pros

  • The software is very customizable. The customer service is lightning fast and cant be beat

  • I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.

  • Cons

  • The software is missing some minor stuff but these guys keep updating it every day.

  • Not really a con, but I'd like the ability to edit user details such as the email without having to bother your support staff.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos