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Web browser (OS agnostic)About SI Auto Pro
SI Auto Pro is a cloud-based and on-premise auto shop management solution that serves small and midsize businesses in the automotive industry. Core features include auto-care management, contact automation, work order management, content management, and marketing automation.
The software keeps track of the part- and fluid-replacement cycles of vehicles entered into the system based on their service history. This information can be used to send marketing materials and automatic service reminders to customers.
Existing customer contact information can be imported into SI Auto Pro, and the software can integrate with other shop management systems. Parts and materials used are logged using a point of sale history feature.
The software also offers ...
12 Reviews of SI Auto Pro
Average User Ratings
Overall
4.58 / 5 stars
Ease-of-use
4.5
Value for money
4.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2018
Christian from Luxury Auto Service
Verified Reviewer
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2018
Great product. Responsive support team.
Increased sales by being able to clearly show customers needed maintenance AND what's not due. Increased trust by reassuring them we really aren't trying to sell unneeded service. Helps us develop maintenance programs for our customers.
Pros
Doesn't just say a customer is past due for a service using a rigid pre-set list. Actually uses the vehicle's history for specific maintenance items and intervals we set to show customers what they need AND how long until what's not needed on current visit. The printed form is a great tool for interviewing customers about maintenance history as well as educating them on service needs and intervals. I've looked at quite a few automotive CRM systems and SI is the unique standout.
Cons
Pricing structure is done as module add-ons. Seems pricy to me. Just offer a basic level and a pro level and be done.
Response from eAutoClub
Replied July 2018
Thanks for your great and honest review Christian. We love working with top shops like yours and hope to build a long lasting relationship with you.
December 2016
Tyler from Garrett Tire and Auto Center
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2016
Still the Best
I have been with eServiceIntelligenceCRM since there were doing CRM for Mitchell years and years ago. eServiceIntelligenceCRM has continuously outpaced the competition and keeps making their product better every year. I tried out Mitchell's new CRM for several months a few years ago (as soon as I switched my customers started complaining that they weren't getting their service reminders anymore or that they were inaccurate) and I came right back to eServiceIntelligenceCRM because it is the better product. I have looked at DemandForce and multiple others and they just can't do what eServiceIntelligenceCRM does. If you want the best, go with eServiceIntelligenceCRM.
Pros
Accuracy, controlling the targeted marketing campaigns
Cons
Does not have customer portal where customers can log in and see their service history, need more graphic options for campaigns, wish it would print the reports for customers as soon as I start a repair order
Response from eAutoClub
Replied December 2016
Hi Tyler, Thank you so much for your review. We are glad to have you back as a customer after you toured others, realizing accuracy and predictive maintenance is what vehicle owners want. I want to address your "cons" as you brought up some very good points! Custom Graphics: We are working on this for the future version next year. In the mean time we have come up with a few solutions. A. You can create any filter of your customer database and export it as a CSV file. That way if you use other programs like MailChimp or Constant Contact you can import that specific list and use their flexible email editors. B. Our email templates are html. You can create your own html templates and put them in the right directory, and we can send those out through our automated schedule. AUTO PRINT REPORTS: This is great feature shops have been asking for, and as of now we are BETA testing it with shops . Let me know if you want to BETA test this feature with us. Thanks
June 2017
brian from Emerald Automotive LLC
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
June 2017
Horrable Company
Pros
Its a customer retention program that has mileage tracking and seems to be very indepth on that asspect.
Cons
The owner made us promises he could not keep and talk us into getting the program before they were able to link with our invoicing software. Our 30 Day Trial Ended up with not even an explanation. if you try to cancel they will talk and talk and talk until you decide its easier to just hang up and deal with it. as for the program, not sure it is all that great as we where unable to utilize its full features. I would just stay away.
Response from eAutoClub
Replied June 2017
I am sorry that we had to part on bad terms. We have been in business for 17 years, including 5 years as Snap-On/Mitchell1 partners with wide distribution. We have made it this far without making enemies because of our easy cancellation policy. We are careful to never trap shops into extended contracts, if for any reason our services do not work for them. Our written and published policy is a 30-day trial before committing to the yearly subscription. You were given a full month to cancel the service but you opted not to. We do not charge a setup fee, but we require that you honor a full yearly subscription. We always look how we can learn from experiences like this and hope that one day we can look past this and work together again.
May 2017
Fred from Miles Auto Servcie
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Fantastic service
Pros
This service is NOT a bill to pay every month. SI is a direct investment into my business though the many campaigns I can run to put dollars in my pocket. SI lets me pinpoint the customers specifically in need of the service I'm promoting. This stops the waste in little advertizing budgets. I can get more from every campaign instead of using costly shotgun style blanket campaigns.
Cons
There is not much I can say to the negative side. The only thing that comes to mind was the way I use my own management system did not match up to the way Service Intelligence curated the information. This severely limited the features I was able to use in SI. However after some time spent with the service staff they were able to re-code their program to fit my needs perfectly
Response from eAutoClub
Replied June 2017
Hi Fred, Thanks for the great review. We have enjoyed working with your shop the last few years and making the program work better for you from your valuable feedback! Keep up the great work in your shop!
March 2019
Bob from Classic Import Auto Service
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Awesome program that supercharges my SMS
Having an accurate system for scheduling future appointments was major for me and it works fantastic!. I'm starting to use email communications for marketing of which the support staff are sooo helpful with! The sales, support, technical staff are all awesome! Very organized & prompt with handling questions or any problem!
Pros
Its ability to track and accurately predict future service dates with complete customization control of all service fields so we can set our own intervals for our customers! Positive response from our customers on the easy to comprehend information format. Information on customers, vehicles and service history is faster and easier to access than from my SMS. Phone text messaging capability to customers, etc, etc!
Cons
That they didn't create it or I didn't find out about it sooner, haha! My use so far since starting over a year ago has had access limited to only my shop computer(s) but that is going to change very soon!
Response from eAutoClub
Replied March 2019
Thanks so much for your review Bob. It's been great working with you and your team on providing a superior experience for your customers. I look forward to a long term relationship with you.
