Yes Management System Software

Pros

The breadth of the YES program is amazing. We do not use all the modules, but still learn something new each day about the modules we do use. I was going to start to list some of the modules critical to our business needs, but when the list easily went past a dozen, I figured I'd best just direct you to their website.

The support we get from PACE is outstanding. When we are down, a return call comes back in less than ½ hour. They remote directly in, and problems are cured quickly.

Services like training and customization are well handled. We understand that shops with down systems come first, but a short 24-hour wait is common and totally acceptable for our simpler extended needs.

Versatility is a huge plus. Motor Works tracks how new customers found us, which coupons work best, we produce follow up reminder lists, and tons more. PACE can configure the YES program to take care of all these requirements and more.

In addition, knowing our needs, they have directed us to useful parts of their program we had no idea existed. PACE has also provided quick tutorials on business practices that were new to us.

The future for PACE's new YES 4.0 looks bright indeed. We will shortly be a beta tester for YES 4.0, and have had some interesting discussions about what's under the hood. Man, are we excited. PACE is pushing the envelope hard. They are going to be a big force as management systems migrate to the next generation. Hang on for the ride! We are!

Cons

Due to loss of staff, support has at times in the past, been less than stellar. (Loss of staff has crippled Motor Works in the past too.) PACE support is fully staffed and top flight as I write this.

Also, their tablet interface is not ready for prime time. That is not a problem, as a current redesign of YES will include a redesign of the tablet system too.

Pros

Keeps track of everything that I need, good matrixes and organization. Price is not bad for what you get.

Everything is on one soft ware. No need to buy second software to do your job

Pros

Record keeping is so much easier. Love the payroll function. Keeping track of returned products are a money saver for our company since it tracks person, date and time the product was sent.

Cons

Not easy to set up forms, there needs to be better training when you first get the program and the manuals that were sent with the software were not a good information source

Pros

I like the ability to drop parts on an invoice from Worldpac and NAPA. I also like the scheduling feature. The license plate to vin decoder is also very useful.

Cons

Glitches when dropping parts on invoice from Worldpac and NAPA. Items drop to the top line instead of the bottom line. Manufacturer code is added to the part number when ordering parts from Worldpac. Have asked numerous times to have problems resolved with no results. When multiple parts are ordered from NAPA it creates multiple invoices from NAPA. The NAPA interface is sluggish and not as good as the Worldpac interface.

AND EASY SYSTEM TO INCORPORATE TWO STORES, EASY TO TEACH NEW SALES FRONT COUNTER PEOPLE

Pros

FRONT COUNTER SALE IS EASY TO TEACH AND FOR SALES PEOPLE TO LEARN. REPORTS FOR HOURS BILLED IS GREAT, BILLING AT END OF THE MONTH GREAT

Cons

GETTING MISSPELLED WORDS OUT OF YEAR/MAKE/MODEL, CALLING AND BEING TOLD THERE IS NO FIX AND THEN CALLING BACK ( NEW PERSON ) AND HAVING IT FIXED

Pros

PRESENTABLE REPAIR ORDERS, MOSTLY ORGANIZED INVENTORY, HELPFUL EMPLOYEE EFFICIENCY TRACKING, FAIRLY EASY TO USE KITS

Cons

LACKS FEATURES OF COMPETING NEWER SYSTEMS, UPDATES HOPELESSLY BEHIND. WHEN UPDATES ARE AVAILABLE, NEVER INFORMED OF SAME (EVEN THOUGH WE PAY MONTHLY FOR SYSTEM REPAIR / SERVICE)

Pros

Tiered pricing mark-up
Billing/Invoicing
Reliability for on a daily basis
Vehicle History look up

Cons

Reports are difficult to run
All module training on U-Tube could be better
Interface with other types of software (Quickbooks for example)
We have to have this on a separate server

Pros

It has a lot of good features that cannot be had with the larger software vendors . I also like that they customize your invoices, and their customer service has always been great. Customized reports are great too.

Cons

The program can be glitchy at times. But far less than other software that i have used. Does take a fair amount of time to set up also. Email marketing should be automated to take place automatically.

CLEAR CONCISE INVOICING, INVENTORY, BOOKEEPING, SCHEDULING AND CUSTOMER HISTORY. ALL THESE ARE NEEDED TO REMAIN ON THE EDGE OF GROWING AND MOVING FORWARD.

Pros

I LIKE THE VERSATILITY AND COVERAGE OF SPEEDING UP OUR PROCESSES IN BUSINESS. QUICK, SLICK AND TRICK.

Cons

IN THE PAST SOME OPTIONS WHICH WERE VERY USEFUL TO US WERE DROPPED FOR UPGRADES, THESE WERE USED ALOT BEHIND THE SCENES TO WORK ON OUR BUSINESS AS OPPOSED TO IN IT. THESE SHOULD BE MADE AVAILABLE AS OPTIONS AT LEAST. CASE IN POINT THE INVOICE NUMBERS WERE NOT ABLE TO BE EXPORTED TO QUICKBOOKS UPON MY ENTRY TO THE SOFTWARE. WELL PLAYING INSIDE OF IT FOR A SHORT WHILE I FOUND THAT ADDING A SYMBOL,# TO THE INVOICE NUMBER ALLOWED IT TO GO RIGHT THRU WITHOUT FAIL. FUNNY THING WAS I WAS TOLD IT WASN'T POSSIBLE. OH BY THE WAY OUR NEXT UPDATE A WEEK LATER.... WAS FOR THE INVOICE #. WE BUY COMPUTERS AND PROGRAMMING TO WORK FOR US, NOT US TO WORK FOR IT.

Easy to learn.

Pros

Easy to learn and use. Commands are logical. Reports are fairly easy to create and much of the marketing information needed is easy to access.

Cons

No digital inspections available or interfaces with other digital inspection systems. Support is required make any changes for our output information. Purging old data is no longer available.

Pros

I am not a computer person, this system is so easy to use. It keeps track of everything for me, the reports are awesome, inventory control is awesome and I love the history I have on all of my customers. On the rare occasion that I have a problem the customer service is always there to help and fixes everything remotely!!

Makes writing customer invoices much faster using the job kits

Pros

Easy to use ,and the ability to plug in other auto software like alldata and parts houses like napa autoparts makes it quicker then toggling between each web page for info

Cons

Making changes in setup can be a real headache for an example putting together job packages has to be more user friendly Im pretty computer saavy and I have trouble from time to time

Pros

able to set up matrix pricing, were able to bring in old data from past system, able to use multiple labor rates, overall support is good

Cons

sometimes the account names in pace won't transfer to QB accounting software, Online training is not the most interactive and helpful

Accurate customer records and invoicing.

Pros

The invoicing and customer records part of the software make taking care of my customers so much easier than a handwritten system

Cons

Some of the advanced features are difficult to figure out and navigate without calling customer support

We are able to run our business more efficiently.

Pros

The features the YES system has are HUGE. There are lots. It's probably the most comprehensive system I have ever seen, and I've tested a lot.

Cons

Sometimes when there's an update it causes another unexpected problem that wasn't there before, and those can take some time to resolve.

It akes my job much more easy.

Pros

When I first began working at our shop it was extremely easy to learn. The training videos were wonderful. It makes my job so much easier! The customer service has been wonderful. Anytime I have a problem it is resolved. Most times very quickly!

Cons

The only problem I really have is not being able to use Norton Security. Only other problems is minor stuff that occurs but it usually gets resolved fairly quickly.

I can track sales and get the reports I need very quick

Pros

Tracking is very good, and can look up customers very quick along with history. Would like more training

Cons

I feel like my company could use some more training. Its like we only know enough to get by and could probably make our jobs easer and sell more work.

Great inventory module.

Pros

Very customizeable, lots of very cool features. You can set this up for many special situations such as price packages, etc. We had Mitchell and switched. very glad we did.

Cons

It does take some time to set up. It's a bit of a task to get all the bells and whistles set up the way you want. However, the customer service team at this company was with me every step of the way. Overall good experience.

info at a push of a key.

Pros

We have been with the Yes system from the very beginning and never needed to look for any other system. Support has always been there if and ever needed.

A huge learning curve.

Pros

Yes is typically versatile to accommodate most operational desires. Over the years the good thing about Yes is its versatility and the bad thing about Yes is its versatility. For us it gets the job done or we wouldn't still be using it. As we look to the future I hope Yes can keep up with the times so we are not faced with having to switch. I realize it is harder for a smaller company to accomplish this, but appreciate their loyalty to us.

Cons

Market Manager-Used for a few years now uses another outside company. Bought Time Clock and still are punching time cards. Don't trust it for payroll and it won't automatically figure overtime. Biggest frustration at an admin level is its unfriendliness for multiple locations. A lot of admin profiling, pricing, etc. has to be done 6 times once in each location.