Chartio Software

Pros

Chartio is a powerful software that we rely on to keep track of our marketing efforts. It's great for gathering data from multiple sources and displaying them brilliantly in simple and colourful charts. It's also super reliable.

Cons

You may need some SQL knowledge even to create simple charts. Also, customization can be limited sometimes.

Highly recommend Chartio for its ease of use and superior customer service. Whenever we have questions the help team responds back extremely quickly and in detail. Probably my favorite part of the service!

Pros

Customer Service is A+++ and I hope they know how good they are.

Chartio has been a game changer for our business analytics function. We chose to use it because of its ability to use raw SQL (making it incredibly flexible). There is a bit of a learning curve for non-technical ops people, but once you're over the hump, the functionality and insight into key metrics is unparalleled. Their customer service is top notch as well...always available and willing to help with specific use-case questions.

Pros

It integrates with Segment, so we can pull in data from many of our other end products/platforms

Cons

The ability to integrate dashboards into your own website is available, but the product itself in this form performs very poorly in this case. Chartio is much better used as a stand-alone product. If you want users across your company to view dashboard data without eating up "seats", your best option is to schedule static dashboards via email.

Advice to Others

Definitely worth the money! We're very happy with Chartio!

This helped us discover key business metrics we should have been watching more closely. As well as help set benchmarks to strive towards!

Likes Best

Easy to use, both for building and viewing the dashboards.
They release new features quite often and they just know what features I missed before.

Likes Least

I don't know who viewed my dashboards and when. It would be nice to have usage statistics.

Recommendations

Chartio is an easy to use product and it has connectors to almost every possible datasource. After more than 1 year of usage I'm really satisfied with it.
As they don't store your data you pay based on number of users, not based on the amount of data. We moved away from GoodData due the raw limit.

Likes Best

Chartio is simply, simple. Regardless of whether you are a data scientist (me) or an executive (my co-founder), Chartio just lets you get the dashboard creation process done with least number of clicks. It's powerful enough for exploratory analysis and the user access controls makes controlling information an absolute breeze.

Likes Least

My only grime is not supporting a larger number of native integrations. Google Analytics, Salesforce and Segment are great however I'd like a few advertising and finance partners added.

Recommendations

Try Chartio, you'll realise within a few minutes how easy it is to get up and running.

Likes Best

Ability to visualize or get data without knowing SQL. It's fun and I feel like I'm learning how SQL frameworks work.

Likes Least

sometimes I want to get certain data but can't get it without doing SQL. The support team is great but I don't want to ping them every time.

Recommendations

Great for people who don't have much experience with SQL.

Likes Best

Chartio is the fastest, easiest way to put an attractive front end on top of 'big data' like an Amazon Redshift instance. It's powerful enough to use SQL code to create dashboards, but flexible and easy enough to allow some end-users to create their own.

Likes Least

Nothing really, their customer support has been excellent, and the product has worked better than our expectations.

Recommendations

Give them a try, they wowed us with their demo (using real data) which was more impressive than a 3-month trial with a competitor.

Likes Best

Chartio does a great job providing ease of use for both a technical and non-technical audience. The interactive mode makes it easy to pull and display simple data, and query mode gives the opportunity for more complex and custom queries. It is easy and quick to put together and customize dashboards. Chartio also very easily connects to many types of data sources and even allows for CSV uploads. It is an affordable product that provides a significant amount of value for the money.

Likes Least

The connection to GA is great, but it would be even better if the customization of queries and formulas was easier to navigate. Also, the opportunity for more HTML customization would be useful. Lastly, while Chartio can handle large data sets, it would be great if the queries on more complex data pulls could display more quickly.

Recommendations

If you are a small business using Chartio to pull from a SQL server, Chartio is a great option worth exploring.

Likes Best

Chartio has allowed my team to become even more successful by allowing us to look at and turn raw data into real time quantifiable information that is easily understood and interpreted on all levels.

Since I personally began using Chartio about 5 months ago, I have seen how it has evolved within our company with how we have been able to use this data on a daily basis to provide us with more valuable information that we can use to make better decisions, day in and day out.

Likes Least

It could be tough for users to use who are not familiar or have no knowledge or training on how to set up the different charts and view different metrics outside of the data that is set up for the users.

Recommendations

Learn how to use Chartio so you can take advantage of how you can pull info that you want and need to look at for your business.

Likes Best

The visualization tools are great for spotting trends, board meetings, investor updates, and dashboards. But mostly they are constantly updating the product, which shows they love and care about data analysis and visualization.

Likes Least

Creating dashboards is easy to do, hard to make look good.

Recommendations

It is so cheap, just try it. It will either be exactly what you need, or not. But why not just try it?

Likes Best

The dashboards look clean and professional, I also like how incremental features have been added regularly over the last year since we signed up.

Likes Least

Quite a few of my queries are unsuccessful and the error messages aren't very helpful explaining why.

Recommendations

Test it on your own raw data to see how well it works.

Likes Best

ability to generate SQL queries very easily and quickly visualize in dashboards is great! Very easy to ramp up on this software and use it.

Likes Least

the visualization is simple, would be great if more advanced capabilities are offered, e.g. dynamic visualization

Recommendations

beats other tools we've considered such as spotfire for example, since it allows you to query your data, merge a few separate data sources, and calculate some simple quantities based on queries before visualizing.