Excellent Process Management Solution

We were able to migrate from a functional based document system to a process based integrated information system by implementing EPC. EPC met all of our identified business needs and Interfacing were integral from the design phase through to Go Live.

Pros

The ability to integrate objects and information is very good and meets all requirements from a business users perspective whilst being compliant to standards. The search function is comprehensive and intuitive. The ongoing support we receive from Interfacing is always swift, thorough and helpful. Enterprise Process Centre (EPC) has functionality for things that we hadn't considered originally which is enabling us to reevaluate how to mature processes and related information across the company.

Cons

The need to use Modeler (on previous versions) to update information was time consuming and manual. However, this has been resolved in version 11 with the improved Web Edit functionality.

Great product for implementing BPM, with capabilities that go beyond the traditional BPM platform

While it was still early days, Interfacing's Digital Business Transformation Suite platform provided us with the flexibility to allow us to implement BPMN 2.0 without being too rigid. We also found that we had available additional capabilities, such as master data management and document management, which were also going to be extremely useful to bring new capabilities to the organization and replace legacy capabilities (already flagged for replacement) as our implementation program and rollout proceeded.

Pros

The integrated manner in which all the capabilities of the Enterprise Process Center platform work together and make it easier to complete the documentation of processes. The platform is also highly configurable and customizable, although it is clear that you should learn to "walk before you try to run". In other words, starting with the out-of-the-box implementation still provides a very feature rich environment that can be improved even further as your usage matures.

Cons

There is nothing that I dislike. But there is a need to understand the capabilities you have at your disposal before launching off on a path you may find later is not optimal.

TOP

I take care of EDM, so I use it every day.

Pros

These features, its visual, the support service

Cons

How to explain: the fact of having set up the project in 4 months without knowing how the software worked, I think we should have done it differently.

A game changer

Interfacing's EPC suite has been a true game changer for our business. We had started off by implementing it as our global process management solution. After the business had realized the massive benefits of EPC's one-stop-shop efficiency, as compared to its existing mingle-mangle of tools, methods, and local legacy solutions, we are now transferring the quality management systems to EPC as well. Just recently, the new EPC-based QMS has supported an ISO9001 re-certification where everybody involved (auditors, quality managers, functional leaders, etc.) has been deeply impressed how this digital business transformation suite has improved the way how we run our business.

Pros

Technically very mature system, incredibly powerful, good scalability, excellent support.

Cons

If using it to its full extend, the suite is comprehensive and complex, hence requiring a significant training effort.

Outstanding BPM features at affordable price

We've been using it since more than 10 years...and it keeps getting better every year.

Pros

Ease-of-use, powerful tool, comprehensive modules & features, simple navigation, multilingual support, KPI and dashboard integration, LEAN analysis, fast cloud application, in depth Risks & Controls, great collaboration features, easy learning.

Cons

The software is really user friendly, and more and more features are getting incorporated, such as the workflow capability.