About iGrafx

iGrafx is a business process management (BPM) solution. Key features include process automation, performance management, risk and compliance tools and SAP optimization, and offers cloud-based and on-premise deployments.

Process automation tools helps users to create business process models and notation diagrams with a drag-and-drop interface. Users can define workflows, rules and data flows as needed.

The solution provides a single point of entry for enterprise-wide accessibility and adoption which helps managers to access updated dashboards and view on real-time performance. iGrafx also offers data privacy management through user-specific access controls. Additionally, users can capture and analyze information about the interdependencies between proc...


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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of iGrafx

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(9)

9

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

December 2018

Paul from 4aBetterBusiness, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Best Support for Implementation of Process-Based Management

4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use.

Pros

Ease of use, focus on features and function that enable businesses to work better

Cons

We have had no issues with the installation or use of the software

Response from iGrafx

Replied December 2018

Paul Thank You for your continued use and support of iGrafx.

March 2020

Kurt from Idahoan Foods

Company Size: 501-1,000 employees

Industry: Food Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

3.0

March 2020

iGrafx Process for Six Sigma

I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.

Pros

I like the ability to turn a process map into an actual simulation.

Cons

There is a lack of good training on simulation. I took the training you provide, but there was not enough "meat" to the training. I tried to perform, what I thought was a simple simulation after the training and couldn't do it. I really need to find some good training for this, to get the full value out of this software. The library of shapes and icons is lacking. Several people within our company prefer Visio for presentation value it provides and for less experienced users, they find it easier to use.

Reasons for Choosing iGrafx

For the simulation ability. Since I can't get good training on simulation it's hard to justify the higher cost over visio.

Response from iGrafx

Replied March 2020

Thank you Kurt for your review and honest feedback. We are sorry to hear that you did not get what was needed from your training. We would like very much to chat with you about defining a training session that is specific to the needs of your organization. Please contact us: http://ow.ly/q01p50z12JD

April 2020

George from Dynawise Inc.

Company Size: 2-10 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Functionality

4.0

April 2020

Great flowcharting software

I mostly use igrafx for business process modelling. For that it's very good and it's quick to develop a workflow chart.

Pros

I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

Cons

The symbol library is pretty limited, e.g. hard to find right symbols for electrical diagrams. Process modeling is fairly complex and the help features are a bit limited.

Reasons for Choosing iGrafx

iGrafx has simply better flowcharting features, especially as it pertains to the visual appearance of flowcharts. It also allows one to develop simulation models which is sometimes valuable.

Response from iGrafx

Replied April 2020

Thank You George for your review. We heard you and are consistently looking for ways to improve our help files and tutorials. The latest release of iGrafx contains more detail and useful videos that provide instruction on some of the more widely used functions of iGrafx. Additionally, soon we will be releasing a new virtual training system to allow users to take courses on-demand. Thank you for your continued use and support of iGrafx.

March 2020

DELISA from BPM

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

March 2020

iGrafx Review - Govt User

Pros

Software is very intuitive to use and meets many needs within the one application. It is a great value for the amount of functionality we gain.

Cons

The repository use can be a bit clunky on occasion.

Response from iGrafx

Replied April 2020

Thank You Delisa for your kind review and continued support.

May 2020

April from Utica National Insurance Company

Company Size: 501-1,000 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Incredible Process Documentation & Simulation Software

My iGrafx experience goes back 10 years with former employer. 50+ people in BPM team documenting processes. When I left to come to my current employer (less than 800 employees) with the task to create a BPM team from the ground up, iGrafx was a MUST HAVE/DEAL BREAKER request for me to be successful with my job. The iGrafx team was and continues to be supportive of requests for information, quotes, training, issues encountered, etc. Would highly recommend iGrafx....

Pros

iGrafx software is very easy to learn and leverage for a variety of process documentation exercises. Extremely flexibility to make changes to process designs. Simulation software (Process) will provide much sought after information from which executive can make more informed decisions.

Cons

Expense required to obtain the iGrafx platform to store and version control processes. Newest Platform design includes incredible functionality that a small business with 2-4 people documenting processes would NEVER be able to utilize, yet price is way out of our price-range leaving us without a process storage solution.

Reasons for Choosing iGrafx

Past experience..