Retrace vs Salesforce.com Service Cloud

Retrace has 74 reviews and a rating of 4.30 / 5 vs Salesforce.com Service Cloud which has 509 reviews and a rating of 4.37 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.30 / 5 (74)

4.37 / 5 (509)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

April 12, 2019

February 16, 2021

Pros/Cons

  • Pros

  • Filters are great. You can filter accurately by date and current hours. The software gives the ability to filter by environment and by log level. Easy to read and sort.

  • Data is easily visually consumable. Traces make it easy to tell what calls are problematic.

  • Cons

  • Filtering logs is not as easy with Stackify. We end up searching through many logs unwantedly sometimes. But it gives Stackify power to find everything which is also good sometimes.

  • The search feature can be improved a bit, when i plug in some parameters, it is not returning results as expected

  • Pros

  • Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.

  • good program. easy to use and great use to solve problems and make amazing sales.

  • Cons

  • While having everything in the cloud is awesome, having internet issues at work or network throttling can make developing frustrating at times.

  • The only con is that it takes time to set-up correctly but will allow you to scale and grow.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux