CAFM Explorer Software

4.00 / 5 (26)

About CAFM Explorer


CAFM Explorer by McLaren Software is a leading, end-to-end facilities management product that combines a help desk, space planning, preventive maintenance, asset management and more into a single solution. 

CAFM Explorer allows users to scale their businesses but without a large-scale additional investment. All features are included in the main license, so users can use all or just a portion of the software at will and scale as needed without any additional costs.

CAFM Explorer utilizes the familiar look and feel of Microsoft Outlook to encourage a lower learning curve. There's also an import facility to port over existing data into a single, centralized database that's the core of the software.

Built around this core is a reactive, responsive help desk application. From this application, users can take advantage of the additional features for asset tracking, resource booking, planned maintenance, move management, lease administration, as well as a selection of customizable reports. 

We recommend CAFM Explorer to buyers in a variety of industries. It's a great fit for any organization looking to lower their costs and risk through an effective, powerful facilities management solution. 



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

26 Reviews of CAFM Explorer

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(7)

4 stars

(13)

3 stars

(5)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 26 reviews

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August 2012

Vicky from Estates & Property Services, University of Salford

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

August 2012

CAFM just got better!

Excellent - and with the Work Planner in the 2012 upgrade we can start to plan work more effectively.

Pros

We are using CAFM to manage our PPMs and reactive work, manage our assets, book transport and produce our monthly Performance Indicator reports.
The new Work Planner will enable managers to program work down to individaul team member and enable the helpdesk to see who is available for reactive work.

Work planner can also hold absence days and training etc - we had to use a separate spreadsheet previously - now all nicely wrapped up in one neat package!!
We now have also CAFMNet Advanced Helpdesk which will be used by our Building Managers to assign work and complete job tickets
Also implementing CAFMNet Advanced User to give customers better information and allow them to add notes and questions to job tickets.
We have had some development work done to enable us to use CAFM to provide space data for our Estate Management Statistics - will be a real saving in staff time once fully implemented and will enable us to easily provide reports to Colleges and Schools.

Cons

None really - but it would be great if we could add shift patterns to the trade staff

August 2012

Sunij from EMCC Co. LLC

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2012

Easy to use, easy to install, easy to learn

CAFM Explorer is a powerful, sophisticated and highly recommended software for the Facilities Management industry.

Pros

CAFM Explorer is a feature rich software that has many capabilities suited for the operations of professional facilities management company. The interface is very easy to use as it designed with a similar and familiar look as Microsoft Outlook. The unique drag and arrange feature for lists, especially in the HelpDesk module, helps the user find and group maintenance requests according to his/her requirements, making the users' work much easier. In addition, support from FMx Ltd is just excellent. The best part about FMx Ltd is that they keep working hard to continuously improve the software and upgrade its features based on feedback from FM industry peers and professionals.

Cons

There is no locally based support (in case of emergencies). Although the support through Skype, emails and phone calls are quite helpful, useful, and prompt; there is a possibility that some support requests would have have to wait till there is a reply from the CAFM team during their office hours (which might matter if your operations are based internationally).

January 2018

Amer from TRAMS Property Management

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

January 2018

Computer Aided Facility Management

Pros

- rich software
- many options
- breakdown for each building
- ability to make any changes
- user friendly

Cons

- support is hard to reach (especially when they switched to Mclaren)
- only in English (could help if bilingual)
-

August 2012

Ian from Alba Facilities Services Ltd

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

August 2012

Cafm 2012

A fantastic product which we are commited to working with in the long term. We are eagerly awaiting future developments and will upgrade whenever possible.

Pros

Reporting function is great with some really useful standard reports available. The widgets on the CAFM today page are useful and are now displayed in our office on a large screen for all to see.
Customer service and support is superb and the new addition of the account manager will make our communication with CAFM even better.

Cons

Some new widgets would be good which are more specific to our needs and some of the reporting could be easier to set up. Eg when setting up a similar report to be sent to individuals, it would be good to be able to clone the report then make the minor changes that are required. When allocating jobs to the engineers it would be good if the same job number couls be used when applied to multiple engineers. At present if I send "Engineer A" to a job for 2 days and "Engineer B" only attends for the first day, I need to raise 2 different job numbers.
Would be good if the system could generate quotes which could then become the jobs/work instructions.

August 2012

Andy from Merck Chemicals Ltd

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2012

Almost perfect!

For our business CAFM Explorer does everything we need it to do, very robust and reliable and excelent support. Once it's up and running- 10/10 I have written a recommendation for CAFM Explorer to an Australian public research department who were liasing with Tony Leppard 4-6 months ago...I'm not sure if they decided to invest..?

Pros

Excelent , intuitive, fresh, modern interface
Powerful data analysis and reporting tools
Easy to add different modules as and when your business expands. Great scalability- works very well for SME to Enterprise.
Excelent service desk support.

Cons

Implementation/installation could be better scripted to be made eaiser for local IT.
Although Explorer is a 'CAFM' system, we would like to see more elements of EHS management- this could be present in 2012 which we do not use yet.

August 2012

Suzanne from Alshaya UK Limited

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

August 2012

New user of CAFM

Great user friendly system

Pros

Im new to the company and to CAFM I was taught in house and had the hang of it within one day. Very user friendly, great system for FM jobs and an awful lot easier than the system I used in my previous company.

Cons

It has been so hard to make changes in the system once you have allocated buildings. There are a number of stores I would have liked to delete from the system to make it easier to work with but unable to do this if something is associated to it. Very long winded process to remove anything associated to each store, gave up in the end!

August 2012

Daud from Nada Properties Co Ltd

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

August 2012

Underutilization of CAFM functions

Would really appreciate to have a training at the site conducted in person at the office here for an effective transfer of related skills with regard to CAFM. Otherwise the usage of CAFM will be not of choice and might revert to compatible alternatives.

Pros

We have been using the CAFM since few years back and has really benefited our daily operations.So far only the heldesk module has been fully utilized but other functionalities were about only 10% utilized. This was due to the lack of knowledge on the usage. Really need to get the users to understand and master the usage. That's the reason why the CAFM 2012 was not deployed although we have the installer and liciense purchased. Due to this reason I can't convince management to go for upgrades as we lack hands on the overall CAFM Management. I'd requested somebody from CAFM, HQ to drop by at our office in Khartoum but was not possible due to implication issues as Sudan is a US sancntioned country.

Cons

No Comment.

August 2012

Colm from Royal College of Surgeons in Ireland

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2012

CAFM software review

We are delighted to hear that the property element continues to evolve. We are very happy with our choice and are currently committed to aligning CAFM with the development of our procedures.

Pros

This is an excellent piece of software. We are finding new uses for its potential every month.

Cons

Maintenance is relatively expensive. A discounted rate for those using all the CAFM products would be attractive.
If there was a stronger Health and Safety element and an energy tracking module, I could see even more areas where we could adopt and expand the system.

August 2012

Michael from JJ Fox

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

August 2012

A must for a modern day business

Cafm Explorer transformed the day to day operations of our business & enabled us not only to improve on the levels of our customer service, but also resulted in siginificant savings in time, both internally (admin staff) & externally (engineers, trades people). It also helped us to have a full, transparent control over the company assets. I wouldn't hesitate to recommend CAFM Explorer to any type of business.

Pros

-Massive efficiency gains
-Value for money
-Easy odf use
-Flexibility of the application
-Reliability
-Support

Cons

Could improve on CAFM mobile services

August 2012

Adewole from Rapid Facilities Management ltd

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2012

CAFM EXPLORER- THE BUSINESS NAVIGATOR

I just won a huge project when i presented a PPM plan for a multinational company here in Nigeria using CAFM EXPLORER? My preaching of application of CAFM EXPLORER to other Fm companies in Nigeria is - with CAFM EXPLORER your company stands out for success.

Pros

It is a treasure trove of knowledge
CAFM Explorer is a site task summariser
It brings out the best of facilities management
Site success and exploration depends on the FM companies quest for excellence

Cons

I am yet to discover demerits of CAFM EXPLORER

August 2012

Chris from Young Epilepsy

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

August 2012

IT Perspective

I would be happy to recommend the system.

Pros

*CAFM reads user details from our +900 user Active Directory system.
*Able to interact with the DB to provide ad-hoc webbased reports/analyst

Cons

*Method to license new PC's is just managable. e.g. We ocassionally rebuild PC's and need to de-reg 1 pc to register another.
*Occasional timeouts when accessing system, Still investigating whether this is a network or FMx issue

August 2012

Tina from IDH

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

August 2012

Cafm in an IT support environment.

I can see that cafm is a very good facilities software and had the IT department had more involvment when the database was built for our company then we would potentially have had far less problems than we have had, but I really can not fault the support and advice I've been offered whenever I have questioned anything. I'm fairly confident that with their assistance we can manipulate the software to make working with it a viable option for us.

Pros

Cafm isn't designed to be used in the way in which we need to use it but the support received from both the account manager and the support team has exceeded expectations.
The work planner is good.

Cons

We are trying to use Cafm in an IT environment and are finding that the software, coupled with the way that it has been built for IDH does not meet our needs and we are struggling to work effectively or efficiently with it.

August 2012

Ian from St John's College

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

August 2012

CAFM Explorer Quantum

The software coupled with the back up from customer support has been excellent.

Pros

Easy to use with many tools. Still only using a small amount of the potential of the system. Have been using CAFM for a number of years now to manage buildings, costs, invoices, work orders, budgets, asbestos records and pre-planned maintenance.

Cons

No concerns or issues and with updates and constant development CAFM just improves.

August 2012

S from Renova Developments

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

August 2012

highly Improved the help desk service

I would recommend this software to any company that provides a help desk service.

Pros

Once all your data is unputted it is so easy to use and the amount of reports that can be created is great. Time saver in logging jogs and can keep track of each job from when first logged to completion.

Cons

Takes a long time actually inputting your information, but needs to be done to create valid reports.

August 2012

Jason from LDS Church

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

August 2012

Good Foundation-Needs Some Refinement

Overall I'd like to see CAFM be streamlined for input to output of information in a way that allows me to be more of a planning analyst rather than a data analyst. This might include tools for reducing manual input and output of data like conditional populating of fields and built in reporting capabilities. Data sometimes has unclear relationships. Custom named data fields should follow through to column headers. CAFM Cad could use some refinement to eliminate bugs and make generating labeled and color coded floor plans quick and easy.

Pros

Logical hierarchy of space; AutoCAD plug-in; One tool to track and link people and space

Cons

Limited methods of importing of data; software bugs that require a work around; Limited ability to sort, filter, and export data; No tools to manipulate data in mass (i.e. duplicate check, deleting outdated records)