Ameyo customer preferred digital channels
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Ameyo
Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.
Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.
The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and...
29 Reviews of Ameyo
Average User Ratings
Overall
3.90 / 5 stars
Ease-of-use
4.0
Value for money
3.5
Customer support
3.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
July 2015
SUJIT from Fiserv
Verified Reviewer
Company Size: 10,000+ employees
Industry: Information Technology and Services
Review Source: GetApp
July 2015
December 2019
Shivam from Indialends
Company Size: 501-1,000 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
December 2019
Voice channel feedback
Our connectivity is increased by tuning some retry time settings and campaign settings.
Pros
1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.
Cons
1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.
Reasons for Switching to Ameyo
Exotel has some compliend concerns.
Response from Ameyo
Replied December 2019
Thanks, Shivam! Your feedback really matters! :)
November 2017
Annamma from Caratlane
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
1.0
Functionality
2.0
November 2017
Ameyo is still in Old Era
Pros
We use Ameyo Software for Call Center Team, Were we can call and dispose the call The admin level access is used to generate trend and reports
Cons
Its not up to date We are unable to link it with our CRM, Reports only give general data .. System does not analyse anything .. Cost is involved to add any new feature in Ameyo ..
March 2017
Ehab from Jordan Ahli Bank
Company Size: 1,001-5,000 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2017
Easy to use and customize application with excellent support team
The project was very smooth, all our requirements were developed, We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013). Though there is local support, but any issue raised or new requested required, was deployed with no hustle. The application, is highly recommended to be used
Pros
Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels
Cons
Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve
November 2019
Mitesh from Videocon Connect broadband
Company Size: 501-1,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
5.0
November 2019
Ameyo call center solution pros & cons !!
Pros
I like this software because of the capability to hanlde large number of call flows. I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.
Cons
we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess. Otherwise overall experience is good
Response from Ameyo
Replied December 2019
Thanks Mitesh, your feedback really matters! :)
