Aspect Unified IP Software

The outbound calling helped a lot for business.

Pros

The user friendly is the main reason to like ASPECT UIP

Cons

All good, the way the tools are developed its nice..

The best and functional and makes my day to day task easy.

Pros

Allows bulk upload of exceptions and very user friendly...very easy to use and not too complicated

Cons

it shuts down from the current workstation if your logged in the a different workstation

Pros

Ease of use and ability to configure campaigns and strategies on demand to send SMS.

Cons

We had some hickups, but support has always been there for us regardless of what system originated the issue their side or our side.

Pros

The usability in managing the application

Cons

Documentation is lacking in some areas. Descriptions of buttons/features/etc are good. However, the documentation is lacking in terms of using the features in a real world environment. Maybe some how-to videos would also be useful.

its good

Pros

the timing and the way is easy to control

Cons

no cons its easy to use and not to hard to learn

Pros

Completeness of vision for Omni-channel Contact Center software solution.
Integrated solution including PBX, IVR, Voicemail, Outbound capabilities.
Ease of administration of key Contact Center functionality, with add-on customization capability.
Ease of IVR deployment, and some canned IVR functionality such as Advanced Queue Optimizer, Voicemail, etc.
In-built DR capabilities and ease of setup of DR sync processes.
Good Real-time reporting interface which is highly configurable.

Cons

Some limitations in Unified Director software, could use a more modern admin application with search capabilities on several screens.
Can use more pre-configured systems alerts in UD.
M3 designer would greatly benefit from having a Copy Document feature.
Canned Reporting with Dataviews could use a more modern interface with some speed gains.

We have been able to leverage capacity in certain lines of businesses to other areas, which has sustained productivity while reducing operating costs.

Pros

Ease of use and customization ability for various types of contact center needs.

Cons

Requires a good learning curve to be able to maximize potential.

Pros

The software keeps up with the latest trends

Cons

Documentation sometimes lacks clear real life examples

good

Pros

easy to use and understand - good learning material

Cons

no access to data - server connection like - not convenient to go through reports / autorun process

My experience has been very good due to all the great functions.

Pros

The system is very easy to navigate through the different pages.

Cons

The system is very slow and causes agents to wait to load each page.

Pros

There is not much positive to say about the software.

Cons

There are inconsistencies with reporting, IVR, and UI is not friendly.

very good

Pros

get complex data very quickly, you are able to extract a lot of info by different ways in the tool itself

Cons

sometimes, TAB's are quite difficult to analyze since they might look similar

Overall, I am pleased.

Pros

I feel that the sound quality is generally excellent.

Cons

It freezes at times for no apparent reason.

overall experience was nice

Pros

M3 design is a very nice tool to design a custom call flow

Cons

external routing feature not available on ASBR

Great user experience.. No Down time

Pros

The ease and use of the new software . Functionality

Cons

There were a few Hiccups in the beginning but great customer service was able to resolve minor issue

Pros

I like how much control is offered to dialer administrators without relying on development work. Along with Advanced List Management, UIP is one of the most complete dialer out there.

Cons

It can be difficult to get support on some less common issues and I have faced scenarios where when certain functions are used, they demand more than the platform can support.

Pros

Improvement over past.. It was harder to use in earlier versions

Cons

Sometimes clunky.. Although improvements are being made

It was fantastic, operation wise and manging dialer

Pros

Outbound Dialer, Integration with ALM, and Inbound M3 Scripting support

Cons

different application for different task
UCC Admin
Enterprise Monitor
Unified Director...

It should be one consolidate application

Pros

The features and ability to configure the application to meet very specific business requirements no matter how complex. Ease of use and templates for most things in order to make changes in bulk or help save time.

Cons

Settings seem to be scattered if you aren't familiar with UIP.

I have a very neutral feeling, the products are good but the support is not the greatest.

Pros

The ease of use, flexiblity and ability to intergrate with other products

Cons

the customer support has gone down tremendously.