Agent interaction
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About Clarity Connect
Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.
Clarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business.
The help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on c...
8 Reviews of Clarity Connect
Average User Ratings
Overall
3.75 / 5 stars
Ease-of-use
3.5
Value for money
4.0
Customer support
4.0
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
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December 2016
Victor from Marquette University
Company Size: 10,000+ employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Very happy customer
We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.
Pros
Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.
Cons
Would like to see more new features roll out.
December 2016
Fen from FEi Systems, Inc
Company Size: 201-500 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2016
Great Call Center Software
Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.
May 2018
Anonymous
Verified Reviewer
Company Size: 1,001-5,000 employees
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
3.0
Functionality
3.0
May 2018
Great functionality but difficult to use
Pros
It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.
Cons
I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.
December 2016
Robert from HCL
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
December 2016
Documentation on Call Flow functions
The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.
Pros
Add on to Skype
December 2016
Alberto from Wood Group
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Great Product
Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.
January 2020
Alok from MathWorks
Company Size: 5,001-10,000 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
January 2020
Clarity Connect Review
It is slow and decent tool. It can be made more robust and powerful. More features can be added like putting on hold etc.
Pros
We use it to set priority of incoming calls. We can also use it to transfer the calls to other queue. We can see how is available right now and for how much time.
Cons
Whene someone becomes available on Skype, it takes a while to detect the change and reflect it accordingly as current status.
October 2017
Amanda from EF Education First
Verified Reviewer
Company Size: 10,000+ employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2017
May 2018
Paul from Unum
Verified Reviewer
Company Size: 10,000+ employees
Industry: Insurance
Time Used: Free Trial
Review Source: GetApp
May 2018