CorvisaOne Software


 

CorvisaOne is a cloud communications suite suited for companies that need features for managing inbound or outbound call centers or everyday business phone needs. CorvisaOne offers features such as ACD, queue and skills-based routing, IVR, real-time reporting and call recording all designed to help call centers improve productivity and their customer experience. 

The Contact Center Suite comes with an integrated cloud phone system (PBX). The products can also be highly customized to fit a company’s current work processes through Corvisa’s Summit Platform, which gives companies code-level access to the suite. It also supports integrations to third-party systems.

CorvisaOne is suitable for B2B and B2C companies in any industry and is recommended to organizations that will need more than five users. It can be implemented without heavy IT involvement and Corvisa offers assistance to companies that want customization but don’t have developers on staff.

 

CorvisaOne - Queue management
 
  • CorvisaOne - Queue management
    Queue management
  • CorvisaOne - Skill management
    Skill management
  • CorvisaOne - User management
    User management
  • CorvisaOne - Voicemails
    Voicemails
  • CorvisaOne - Call handling
    Call handling
  • CorvisaOne - Calling feature
    Calling feature
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

192 Reviews of CorvisaOne

 

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Software Advice Reviews (121)
More Reviews (71)

Showing 1-20 of 121

Cory from Meridian One
Specialty: Professional Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Mitel Solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They offer a full suite of solutions depending on what type of business you are and your exact needs. We have used them for a software/hardware phone solution and have had great success with them.

Cons

Customer support is lagging at times but has gotten better. Integration hiccups occurred from the onset and tend to pop up randomly

Review Source
 
 

Jean from Maila Networks
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Telephony done right with all the bells and whistles

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

A well thought system and with phones that are made to last. The phones are ergonomic and with unique design.

Pros

Well designed product and made to last. The integration with all the other products, chat system, desktop and the different phone's models.

Cons

Needs a marketing plan for the rest of the world, not well know on latin america. Along with that not all the functions are in native language.

Review Source
 
 

Rhett from Paycor
Specialty: Finance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Great phone system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great phone system and phones, we have been using them for a long time.

Pros

We have been using these phones and phone system for awhile. It is a vast improvement over our old phone system. They provide a lot of functionality.

Cons

It does seem like system issues take awhile to fix. It is easy to accidently press an incorrect button/function.

Review Source
 
 

Denver from I.T Experts Philippines
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Best and cost-effect IP telephony!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Mitel offers cost-effective communication solutions via cloud. It also offers a portal to manage phones, features and relevant information in communication. Business Intelligence data is also available to better manage services.

Cons

When we are working on Shoretel solutions, our partner is very helpful and give us full support. Recommended to contact your local partner to discuss your requirement.

Review Source
 
 

Brent from KSMC
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

ShoreTel Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Struggling to find something good to say. The interface has improved over the years. Logging in isn't too bad.

Cons

Administration of users is difficult and not intuitive. The instance we had was constantly locking up and was not easy to use.

Review Source
 
 

Paul from SCTCS
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Functional phones, can be a good budget option.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Mitel phones are in plenty of stable deployments around the country. They're generally great at getting out of the way and letting you do your work.

Cons

Make sure you have someone in a support role who is fully trained on the phones, or support may have an end user confusedly poking away at a phone to troubleshoot an issue.

Review Source
 
 

Mary from SC Technical College System
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

ShoreTel to Mitel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The interface is very simple and has a bunch of great features that are helpful in everyday worklife.

Cons

The switch from ShoreTel to Mitel has been a bit confusing for all the branding, but they've tried to make it as seemless as possible.

Review Source
 
 

Colleen from Guaranteed Rate
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2018

June 2018

Not Consistent Enoug

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like have a click to call feature - that's really nice for those of us that spend a lot of time on the phone. It's nice to be able to group people into contacts for easy access.

Cons

Not consistent! Shuts down a lot, often hear things in the background, sometimes it will show me I missed a call but the call never rang.

Review Source
 
 

Mike from Curo Health Services
Specialty: Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Absolutely Great

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Our company uses Shortell and they are great. In all the years of using different providers they are hands down the best.

Cons

Some of the features are not rolled out to us. This is more of a corporate regulation but I’d like to be able to use all the functionality

Review Source
 
 

Porter from Tang & Company
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Easy to Use but Lacking A Feature

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like this system for its ease of use. We didn't require extensive training. It was more of a pick up and go experience.

Cons

Wish there was a guide for the icons on the phone. We cannot find it on the website. Also, in a work group there should be a feature to send a call to voicemail instead of the only options being answer or let it ring to the next person.

Review Source
 
 

LAWRENCE from Information Technology Strategy Associates
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Once configured, the mitel system runs fine.

Pros

The mitel system is fairly simple to install It has a small foot print and has a very rich set of features.

Cons

The basic setup requires a good knowledge of phone systems. Simple tasks like setting a day and a night message are not simple click choices.

Review Source
 
 

Daniel from CareOnSite
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

ShoreTel

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Provides you with a great phone
approx 8 lines
Easy to use menu, with options to use the directory, transfers, voicemails

Cons

Does not provide headset, the app can use an update, the phones are old and bulky takes up too much space on your desk

Review Source
 
 

Matthew from Salvation Army Kroc Center Hawaii
Specialty: Nonprofit
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Good phone system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The biggest pro for us was it's simple. Easy to use. Rolled it out to the floor in just a week and only a single training. We loved it's usability.

Cons

No issues in general. It really delivers asa promised. Little glitches here and there but nothing substantial.

Review Source
 
 

ken from salesforce
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

Phone system for the enterprise

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, create own accounts and have own business phone numbers. Was able to get up and running quickly while switching desks too.

Cons

Call quality is okay when compared to cell phone HD calls. Compatibility with various headsets. Call history is missing information sometimes.

Review Source
 
 

Riccardo from SITE
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Great Phone System!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a fantastic phone system for large or medium enterprise, very high quality and nice phones
Good messaging system

Cons

Annual support can be expensive for the phone system
Tons of add-ons, not an all-in-one price and you get everything, very fragmented in what you have to buy to make it a fully functioning system

Review Source
 
 

Irma from B&M Distribution
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

ShoreTel VOIP was more than just a phone system.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

ShoreTel VOIP phones are (were) easy to use at time of usage. Their application allowed each user online access to their own account - allowing customization, access to their personal faxes, and housing messages.

Cons

The phone equipment didn't appear as sophisticated as other brands like Mitel. Although overall, I think their ease of use made up for it.

Review Source
 
 

stephanie from Appfolio
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Very basic phone service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Good for its price, just like all other systems it definitely also glitches and cuts out.

Pros

It does it's job, you can make calls and I do appreciate the integration with Salesforce. Compared to other systems this is one of the few systems that logs incoming calls which is really helpful.

Cons

Its a bare bone phone operating system. The interface could be a lot more sleek and they can somehow streamline the steps it takes to find a call and download the call you need. The system is always crashing, not very useful when you're in sales.

Review Source
 
 

Chase from Logical Position
Specialty: Contact Center
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

From the perspective of a Call Center Quality Assurance Specialist.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

If you are a business who is not concerned about Quality Assurance for their call center, or if cost is an immediate issue, then this is a great, affordable option for you with some awesome features (silent monitor, silent coaching, call barging) that some other business VOIP systems don't allow/offer (note: costs may be an issue right away, but it can be more costly to have to switch your businesses entire VOIP system later).

If you're concerned about the quality of your customer service or sales reps for your call center, or plan to grow big enough to have the need for a Quality Assurance department, it would be wise to look into other options that will streamline that department and work in tandem with your customer service/sales telephony system.

Pros

This product has a lot of great features that make it worthwhile to businesses:

- the lowest price on the market (they guarantee the lowest price for their service)
- option to "barge" calls (3-way the call without being transferred in)
- option to silent monitor reps (monitor the reps with your phone on mute)
- option to silent coach reps (talk to or coach your reps without the customer hearing)
- see who is not on the phone, on a call, or has their phone set to do not disturb/busy/etc.

Cons

Mono recordings for calls; this is especially limiting for my job function (Call Center Quality Assurance), as to transcribe conversations you need dual stereo recordings to be able to differentiate your customer service rep from the consumer/customer. It is also such an old platform that it's difficult to find any 3rd Party Quality Assurance programs that are compatible with daily monitoring of our businesses customer service/sales reps.

Review Source
 
 

Miles from AppFolio
Specialty: Professional Services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

We use ShoreTel to improve employee performance on calls by allowing us to download recordings of calls for review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There was not very much configuration necessary on the part of the end user. When I place a call from my phone, it records and logs it.

Cons

It takes a very long time for a call to be recognized and downloadable, meaning you might have to wait several hours to be able to download the call you just had. There was a period of time a few months ago that the call downloading simply stopped working. There was no fix that anyone at our organization was aware of. Then it randomly started working again with no indication of what the original problem was.

Review Source
 
 

Sandra from Real Estate
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Makes a sales person’s life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Overall I think this is a really useful system especially when you’re in a role where you have to make a lot of dials.

Pros

Some days I have to make up to 80 dials and having Shoretel really saves me a ton of time with the click-to-dial feature.

Cons

There have been a couple of times where I’ve had to restart my computer intirely because my calls weren’t being recorded.

Review Source
 
 
 
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Showing 1-20 of 71

Shae from nFocus Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Complex Implementation - Low Key Day-to-Day Maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated.

Cons

Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data.

Review Source: Capterra
 

Ryan from Share One, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great business VOIP

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

24/7 available call forwarding and message recording make being on call easier.

Pros

The ease of access is great; forwarding to a mobile phone, the app access and ease of remote access fluidity.

Cons

The windows application UI can be confusing.

Review Source: Capterra
 

William from Sullivan University System
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Shoretel Communicator: Making Communication Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Shoretel has really helped to streamline and make our communication efforts more effective. I rarely type in anyone's phone number; I simply look them up in the system or reference my saved contacts.

Pros

I like the line redirection feature the most. You can configure and redirect your line to your mobile phone with one click, which is great and convenient for remote or offsite days. I also like the messaging feature because not everyone in my company uses Skype, but most everyone uses Shoretel. Shoretel also replaced all of our physical phone directory sheets, which is a nice step into the 21st century.

Cons

The call history feature doesn't always update in real time. I've seen instances of a missed call not showing up immediately in my call history, making it impossible to promptly return the missed call.

Review Source: Capterra
 

Ryan from Adaptek Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

ShoreTel

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We recently updated our phone system from a 20+ year old system. The new ShoreTel system is a very welcomed change

Pros

Caller ID and desktop app. The desktop app makes it a lot easier to make calls from your contacts

Cons

With the phone I have been supplied there is no way to silence the dial tones when entering a phone number

Review Source: Capterra
 

Ann M. from BVK
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Shoretel VOIP is the best business phone system I've used

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It has all the features one could want, is easy to use, and even if you haven't used a feature in a while it basically teaches you again simply

Cons

It's internet based - which means if we lose internet or electricity our system is down. It happens a couple times a year. But it's the nature of using VOIP, not the system's fault

Review Source: Capterra
 

Kali from RB Sales
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Not very user friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like how you can customize groups within the system to be able to make transfers without the desk top phone. I unfortunately do not have a lot of other things that I like about this software.

Cons

This software could use a lot more user friendly options. To transfer using the online system you have to go through a series of 3-4 clicks, and if another call is coming in you have to wait for that to be transferred before you can transfer the call you have.

Review Source: Capterra
 

Michael from RB Sales
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Could be better

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

While it is better than our old Avaya in terms of features, some of the items that "should" be there are missing.

Cons

Lacking on some basic features, updates would be nice

Review Source: Capterra
 

Sydney from RB Sales Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

ShoreTel

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Nice to have something on my computer to answer phones with and see whether my coworkers are available or not.

Cons

Some of the features are a little weird. Like trying to transfer a call to someone could be easier.

Review Source: Capterra
 


September 2018

September 2018

Great product!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I highly recommend this product. I use the Shore Tel phone system everyday and till now very satisfied with its performance. I like the ease of recording any incoming or outgoing calls. You get a copy of the recordings to your email as well. It got the caller id feature which is really helpful too.

Cons

None, Very satisfied with its functionality and performance.

Review Source: Capterra
 

Gabe from RB Sales Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Hardware is more user friendly than the functions offered through the computer

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The button layout on the provided phones are very easy to use.

Cons

It takes longer to go through the system when trying to merge calls.

Review Source: Capterra
 

Gurvinder from Pharmacyclics
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

ShoreTel

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The system does well when you only have to receive calls and listen to voicemail. However, system gets very complicated when you want to use it for advance features

Cons

My company has Shoretel, I was surprised to see how the system is not user friendly. Features like call forwarding can take time to setup. Even the phones are not easy to navigate...I have used much simpler phones with great features.

Review Source: GetApp
 

Patty from Sightline Payments
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

My employer currently uses shoretel for our call center it works great for the most part

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I get to do my job as a support agent without interuption for the most part, for a while we had alot of problems but now we seem to be doing good with no problems in the last couple of months.

Pros

usually on most days it works great, the call quality is good and their are no issues.
i like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break,

Cons

sometimes we have issues with the phone still rings while we are still on a call with the customer and sometimes the customer cannot hear us when we are answering the phone and vice versa, the support people keep blaming it on our computers but it is clearly not our computers when we havent had these issues with our older system.

Review Source: Capterra
 


June 2018

June 2018

Easy to Use Phone System and Cost Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I found this product to have a user-friendly interface when managing the phones in our organization. What I liked the most about the product is the ease in knowing which phone blocks are available for use, as well as the number of phone numbers available in that specific block. Additionally (unlike Cisco Call Manager) it shows the full phone number. This is VERY useful if you are forced to have different call blocks with different prefixes. Not to mention, the call communicator for each user was AMAZING. We could easily make calls to other extensions (or outside numbers) from our desktop using the communicator. Also, if you wanted to call someone in your organization, it will indicate if the person is available (green) or on a call (red). Also great for our call center that had a call queue available.

Cons

Nothing that I could think of that I liked least about the product. I think this is a very user friendly interface and we had no complaints when using.

Review Source: Capterra
 

Guillermo from Eastern University

May 2018

May 2018

Tool for easy use and administration adaptable to the needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- In practice, students implement it without any difficulty.
- Does not require so much staff for maintenance.
- The tests carried out prove to be a robust tool.
- Redundancy is presented as a decisive factor in having communications problems.

Cons

- It presents high implementation costs.
- Only support is available from the company that distributes it.

Review Source: Capterra
 


May 2018

May 2018

If you need something to soley dial a number and track information, then Shoretel may be for you!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shoretel is a very simple program, and gives you exactly what you need; integration with salesforce, easy dialing with a click, tracks the basics (length of a call, connects, outbound calls, inbound calls, and voicemails)

Cons

Shoretel crashed often (aka, once every two weeks) and the whole sales floor would have to stop calling, and sometimes it would miss calls.

Review Source: Capterra
 

Michael from Robert Half Technology

May 2018

May 2018

I use ShoreTel Connect as our company's main method of communication for outside candidates/clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ShoreTel allows me to connect quickly and efficiently with candidates and colleagues.

Pros

ShoreTel Connect integrates seamlessly with our Salesforce databases, allowing me to quickly call candidates and clients by simply clicking the number on the screen. When making 100+ calls per day, this small quality of life assist is very welcome.

Cons

I have experienced some issues while attempting to use ShoreTel when not connected to our company's network. When connected via home/public Wi-Fi, there will be intermittent issues with maintaining a connection to ShoreTel.

Review Source: Capterra
 

Kelsey from Rural Health Group, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Company Phone/IM Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building.

Cons

No complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company.

Review Source: Capterra
 

Psalm from One Medical

April 2018

April 2018

They keep getting better with time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system allows me to transfer, call out, receive calls and manage incoming calls. I really does what it needs to for a call center.

Cons

There are times when the call quality is poor and calls drop. This has been happening less, but it still happens. The worst thing to say is "can you hear?"

Review Source: Capterra
 


April 2018

April 2018

Easy to use phone management system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Phone software that allows us to integrate calls into our email and has been easy to use for even our least tech-savvy employees.

Cons

Updates time-to-time has been problematic, but I feel that maybe more due to our tech side vs software issues. If your system isn't set up in a conventional manner it could potentially cause headaches

Review Source: Capterra
 

Sookhee from Finance One, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very good phone for office use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.

Cons

Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.

Review Source: Capterra
 
 
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