Salesforce Service Cloud vs Dynamics 365

While having everything in the cloud is awesome, having internet issues at work or network throttling can make developing frustrating at times.

The only con is that it takes time to set-up correctly but will allow you to scale and grow.

Implementation is difficult and takes time, customisation is easy but requires great level of testing

The orientation takes some time to get used to, but otherwise its straightforward. also how the G/L was done wasn't the best