EducationFolder Software
EducationFolder is a cloud-based training and performance management solution for call center agents. Key features include learning management, quality assurance, a knowledge base, task management and reporting.
EducationFolder enables users to automatically assign tasks and courses and track completion. Users can automatically assign people with recurring tasks such as status reports, coaching and KPI reviews. Tasks can be automatically assigned to all employees within a specific role, and the system supports automation of daily, weekly, monthly, quarterly and annual tasks.
EducationFolder can measure program effectiveness by overlaying key KPIs with performance improvement activities. Rewards and recognition can be given to agents based on thresholds of quality performance. The solution’s knowledge base allows users to create and manage information materials such as FAQs, wikis, manuals, customer service responses and technical data.
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Home -
Classroom -
Reporting -
Launched training -
Training Menu
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10
4 Reviews of EducationFolder
Nicholas from College Advising Corps
Employees number: 501-1,000 employees
July 2018
July 2018
Educationfolder is a great tool to organize and assist with training and teaching
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
I enjoy the fluidity of the product. It was very beneficial and useful in terms of allowing me to use it in ways that supported my needs.
Cons
I had some issues with understanding and finding items on the interface. i found things a bit complicated from the get go, but this may be because I do not specialize in training. My partners did not have these issues.
March 2018
March 2018
The learning management system allows users to identify coaching requisites, schedule training, ....
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.
Cons
The quality assurance module gives not us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.
Sam from MarketplaceforBrands
Employees number: 11-50 employees
October 2017
October 2017
It is a very easy to use product which allows us to better manage our center.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We are better able to manage our call center. It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions.
It is a great tool for us.
Pros
The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.
Kingsley from RESEARCHLIME LTD
Employees number: 11-50 employees
October 2018
October 2018
