




Home





Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About EducationFolder
EducationFolder is a cloud-based training and performance management solution for call center agents. Key features include learning management, quality assurance, a knowledge base, task management and reporting.
EducationFolder enables users to automatically assign tasks and courses and track completion. Users can automatically assign people with recurring tasks such as status reports, coaching and KPI reviews. Tasks can be automatically assigned to all employees within a specific role, and the system supports automation of daily, weekly, monthly, quarterly and annual tasks.
EducationFolder can measure program effectiveness by overlaying key KPIs with performance improvement activities. Rewards and recognition can be given to agents based on threshold...
Home
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
Filter reviews by:
Sort by: Most Helpful | Most Recent
October 2017
Sam from MarketplaceforBrands
Company Size: 11-50 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
It is a very easy to use product which allows us to better manage our center.
We are better able to manage our call center. It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions. It is a great tool for us.
Pros
The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.
January 2019
Jennifer from Public school
Company Size: 51-200 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
January 2019
Educationfolder review
Overall it’s a good tool to use if you need some ideas on how to be a good administrator or teacher.
Pros
I really liked this software because it helped me train my coworkers and new hires. It showed me how to implement new strategies into my teaching that i would have never thought of. It helped me become a better teacher.
Cons
I didn’t agree with everything on the software. some of the options it gave me i didn’t like but i think it has to do with the type of person you are and how you want to teach others.
March 2018
Anonymous
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2018
The learning management system allows users to identify coaching requisites, schedule training, ....
Pros
The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.
Cons
The quality assurance module gives not us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.
July 2018
Nicholas from College Advising Corps
Company Size: 501-1,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
July 2018
Educationfolder is a great tool to organize and assist with training and teaching
Pros
I enjoy the fluidity of the product. It was very beneficial and useful in terms of allowing me to use it in ways that supported my needs.
Cons
I had some issues with understanding and finding items on the interface. i found things a bit complicated from the get go, but this may be because I do not specialize in training. My partners did not have these issues.
October 2018
Kingsley from RESEARCHLIME LTD
Company Size: 11-50 employees
Industry: Research
Time Used: Free Trial
Review Source: GetApp
October 2018