Freshdesk vs Virtual Contact Center by 8x8

The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

I think the price is right but it is a little too high if you add some features.

Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.

There is no 24/7 support and limited phone selection. The queing option is also limited. Other additional features can cost.