FrontSpin Sales Dialer Software

If you're budget is limited Frontspin is a viable option but is still not a respected leader in the CRM/lead management realm. E-mail functionality is wonky.

Pros

Does what it says it does & is worth the cost compared to other CRMs if your sales cycle is extremely cookie cutter and transactional.

Cons

Can slow the sales/lead management process when it's supposed to expedite it which can be completely counterproductive.

Incredible calling system. I recommend it for all teams who are trying to be efficient, and train reps.

Pros

FrontSpin syncs directly to my Salesforce account, bringing entire lists into the platform. I can then make calls to a large number of prospects very quickly, while organizing my notes and listening to a recording of my call.

Cons

The organization of the tasks and when they alert you is a little bit clunky. It would be nice to have a full alert system with follow ups.

Easy implementation and maintenance

Pros

I was able to make all my calls and email on one platform. It's easy to keep track of clients and workflow processes

Cons

I have to purchase salesforce in order to use it. It also does not allow for voice broadcasting which is important to my marketing campaigns

Pros

Super easy way to log all progress and activities. You can send one off emails, list emails, record calls, log activity.

Cons

Sending a list email can be kind of tricky. A lot can go wrong if you aren't seasoned in all of the functions.

Pros

- Call reports are easy to make
- You are able to customize your dial playbook for leads
- Awesome feature that enables you to record various voicemails which saves you a ton of time when you are power dialing

Cons

- Glitches frequently
- Not a fan of how the dialing reports are set up
- You are able to track opened emails, but you can only view the last 30 so its a waste if you do a drip campaign.

It allows me to make calls from my computer and records the calls

Pros

I like the Playbook feature. I also like how you can send out mass emails automatically. Overall it's just okay though.

Cons

I don't like that you can't schedule emails to go out in the future. The reporting is also lacking. It's difficult to navigate the reports.

We've been able to double our sales activity. The seemly use of the dialer the ability to know when and who to call at any given time.

Pros

Love only having to be in one tool all day to achieve all my sales tasks. When I onboard new sales employees it has been very seamless and has simplified training efforts.

Cons

Occasionally, can be a little buggy inside the email window and it will jump to a different section of the email as your typing.

Pros

Very easy interface to train to get our staff on the phones ASAP. It allows the rep to make a call, send an email, and set their follow up task from one screen. Our productivity has skyrocketed!

Cons

There are a lack of integrations with social sites that could streamline researching prospects.

The automated activity tracking, call recording, and email tracking (including variant subject line testing!) allows us managers to effectively track metrics for coaching.
The Playlists allow our reps to efficiently time manage their days and accomplish their daily prospecting requirements.

Pros

First of all...the customer service is outstanding. I thought maybe the red carpet would get rolled up once we inked our contract with FrontSpin, but that is absolutely not the case.
Now...as far as the functionality itself? Comparing FrontSpin to the other tools I have used before - I wouldn't see myself going back to anything else. My reps have the capability to dial, log what happened, set a task, send an email, and go to next call on one page. The real-time sync to Salesforce takes care of making sure our systems are updated and has saved the team a ton of time. Which is exactly what we needed when juggling Hunting and Farming accounts.

Cons

The only restrictions we have in FrontSpin are based from our Salesforce.com instance and not a restriction of the FrontSpin tool set.

Our AEs have the capability to dial, log what happened, set a task, send an email, and go to next call on one page. The real-time synch to Salesforce takes care of making sure our systems are updated. It saves our team a ton of time.

Pros

The reps have the capability to dial, log what happened, set a task, send an email, and go to next call on one page. The real-time synch to Salesforce takes care of making sure our systems are updated. It saves our team a ton of time.

Cons

We would like to see other "plays" that allow us to specify social media touches, but the good news is that we understand that that is forthcoming soon.

More dials, more contacts, more pipeline, more sales.

Pros

Absolute best dialer on the market, if you want your inside salespeople to call quickly and seamlessly this is the best tool for the job. Easy integration, and customization.

Cons

Email could be better, but who responds to cold emails anyway? Get your salespeople dialing. I also would like an easier way to switch my phone number but that is supposed to be coming.

Pros

This is a great autdialer for an ADR or SDR to live in. Almost all relevant data can be accessed through frontspin and call notes can be almost effortless added in frontspin and automatically recorded in SF. Some SF data is actually easier to see like related contacts/relevant opportunities, and prospect area code/city which is great for scheduling across time zones on the fly. Reminders are great too.

Cons

The newer email template feature and the playbook feature are buggy. I can't see SF events in the Frontspin UI which is frustrating for our team's specific SF workflow. Sometimes the interface is slow to react or will double call someone. This is rare though.

Pros

FrontSpin allows my team to focus on reaching prospects and not the tedious administrative tasks in our DB. As a manager, I can easily see the progress of my team on a daily/weekly/monthly basis.

Cons

There is not much to point to as far as cons. When there are, they are extremely responsive. FrontSpin has added features and functionality whenever necessary. They seem to be always looking for ways to improve the product.

I have either demoed or used almost every well-known sales tool on the market and have finally settled with FrontSpin as my go-to tool for almost everything I need. Our SDR team went from 45 calls/day to 80 calls/day with the help of FS' powerdialer and intuitive interface that reduces the amount of clicks and time entering data into SFDC (we previously used InsideSales). FS has also been helpful in training and development of my SDR team. Every call is recorded, so we can save both good and bad calls to critique as a team at the end of the week and continually improve our skill and messaging.
5/5 stars!

Pros: My team loves FrontSpin because it's easy to use, fast to implement, and saves them time. They've adopted it quickly and productivity has soared.

Cons: None, the best product I have used so far.

Overall: I would recommend FrontSpin to anyone who has or does not have a power dialer system in place. My team's number of connects with prospects have increased almost 3 times compared to the old solution used. We will never go back to the old solutions. It's evolution.