Greenlight CRM Software

I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free!
We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform.

Pros

The software itself is easy to setup, easy to deploy and intuitive to use.
The system is well designed and has flexibility to accommodate user requirements.
Reporting and analysis functionality is versatile and can be tailored to individual needs.
All-in-all, a powerful platform to support business management and development.

Cons

Not Applicable.... to date, we haven't found any weaknesses of the platform!

Excellent CRM for small to medium businesses. Would strongly recommend.

Pros

Access to instant support. All very friendly and take time to help rectify any problems. The services are also great value for money.

Cons

The speed of implementation can sometimes take longer than required due to the complexity of our needs.

Pros

Ofcom compliant, reduces loads of time and effort in managing campaigns, the best solution ever if you are running campaigns with 1000's of callers, amazing support team, customisable, user friendly features at such value for money, we felt like we have found a magic solution with Greenlight CRM.

Cons

not any.

Pros

Very easy for employees to use. Does exactly what's required and easy to understand. Monitoring of agents stats is excellent with many different stats to analyse.

Cons

There is nothing I do not enjoy about the system. There are many different stats which can be a little confusing to begin with.

Brilliant customer service. We benefit greatly from having technical support at the end of the phone and account managers who make the dialler fully functional for our business use and designed specifically to the needs of our ever changing business.

Pros

Can be adapted to individual business needs

Easy to use, productive, compliance software with good support when needed. I would recommend.

Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.

Pros

Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.

Cons

Really - I dont have any !

Advice to Others

This software has helped grow my telephone business using existing staff to share our workload rather than paying new recruits and creating a dedicated call centre.

Have been using Greenlight for the last 6 years across several employers and have always found it easy and efficient, providing everything I would require from a dialler system. The support team are very friendly and helpful and requests are always dealt with quickly and to our satisfaction, going above and beyond what we ask for. Highly recommended as a product and as a company.

Greenlight have been instrumental in supporting our business from customer acquisition to account management to income. They are a very innovative and supportive partner. They listen to our requirements and will always provide a roadmap on when solutions will be delivered. The support is the most comprehensive I have experienced in the business, the owners often respond to my ad-hoc requests out of hours!

Pros

Ease of use, reporting, excellent support team, price, direction it is going.

I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.

Pros

I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.

Advice to Others

Get to know the people at Greenlight and never be afraid to pick up the phone or email at any time with any issues. Sometimes we have issues and think we can resolve them ourselves. One phone call and it's sorted.

My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.

Pros

As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.

Cons

The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.

Advice to Others

As a smaller marketing company the Greenlight call centre software has helped us refine and grow our business and has provided a solid platform that we can continue to develop. My main advice would be to work closely with the support team who are tireless in their effort to make the platform work as you need it. By working closely with them you will ensure that whatever the solution you require, they will be able to adapt and meet the challenge.

Great group of people that are always there to help. System has a lot of features with a team that also has an input on ways to achieve end result.

Pros

Quick and easy to launch new campaigns and the full support provided by the team.

Advice to Others

Would recommend this software to anyone, comes as a complete package at a very good price.

I have worked with Greenlight for over 4 years now and the software is fantastic! It does everything i need to do as a manager of a call centre. The team at Greenlight are reliable and efficient.

Pros

Easy to use, Everything i need to do and good service.

Cons

Non.

Advice to Others

Get it.

Very helpful support team who are always happy to offer support and guidance on new projects. An important feature of their product is that it synchronises with our case management system.

Pros

Synchronisation with our case management system. Helpful and approachable team.

Cons

Would like to see more rigorous testing before a project goes live

We have been using Greenlight as our dallier solution since February and it is by far the best bespoke dallier solution we have come across. Their service is second to none and they are always on hand for advice or problem solving.

The response time to an issue is really good, usually solving the issue straight away, keeping any downtime to an absolute minimum.

Finally, all the employees are friendly and easy to engage with. They also offer advice on any ideas you have and will look to develop and build a bespoke dallier solution that suits your specific needs.

Lee Watson

Pros

Ease of use and flexibility to work around your requirements.

Cons

None

Advice to Others

no

The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.

Pros

Easy to use

Cons

lack on management control over functionality

Advice to Others

If you need to get up an running quickly, Greenlight is great at this and if you need to set up multiple campaigns they are extremely quick to help although I would prefer the ability to do this myself, I have in the passed worked on much larger systems and ended up spending all my time in development work and so this has been a nice change having someone else do it for me, only problem you then get is that is never exactly what you want and testing can only be done in live environment so can get a bit messy, thankfully Greenlight are always available to make changes pretty quickly, no such thing as a SLA with these guys they just get on it immediately.