Huawei eSpace Contact Center is a cloud-based contact center solution that caters to various industries such as education, finance, healthcare, government, manufacturing and energy.
The solution supports sharing of resources, network-wide call distribution and load balancing. Each contact center is provided with a separate management platform for running the business independently.
The management platform supports IP technology that enables the contact centers to operate through wireless networks. It also facilitates video surveillance, graphical monitoring and reporting.
Information can be passed between agents, experts and customers through Video IVR, virtual meetings and desktop sharing. The agent software can be deployed on a PC or mobile terminals without any regional restrictions. It can also be integrated with other enterprise applications.
Huawei eSpace is an open platform with interfaces for third-party development, system customization and service integration. Other features include Computer Telephony Integration (CTI), voice recording, screen record and voice terminal.
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