LiveOps Software
LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveOps is used by various industries including retail, health care, insurance and telecom.
LiveOps key features include customer service, outbound and inbound sales, lead generation and interactive voice response.
LiveOps support options include a knowledge base, online support, phone support and video tutorials. LiveOps also provides integration with SalesLogix, SugarCRM, Zendesk, Zoho CRM, Microsoft Dynamics CRM and Salesforce Sales Cloud.
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Service level
Supported Operating System(s):
Web browser (OS agnostic)
1 Review of LiveOps
Steve from Verifi
Employees number: 201-500 employees
November 2016
November 2016
One of the worst platforms for sales prospecting
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.
Pros
not much
Cons
limited capabilities and sub-par integration with salesforce
