About MiContact Center

Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web browsers and also offers a desktop client to the users.

Mitel offers Microsoft Lync-based contact centers, which combine IVR, ACD routing, reporting, monitoring and forecasting. It also offers MiContact Center Live that allows users to access the solution via internet browsers. The outbound contact center included in the package integrates customer relationship management (CRM), campaigning and agent scripting capabilities.

Calls can be configured to meet a certain contact strategy, such as fixing wrap-up time, maximum call back ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

3 Reviews of MiContact Center

Overall rating

4.00 / 5 stars

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December 2015

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

December 2015

Great Phone System with Many Features

I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.

Pros

I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.

Cons

Installation for multi-location has been a beast, but may be more related to the contractor than the system

April 2016

Robert from The Laurelwood Group, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Professional Training & Coaching

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

April 2016

December 2018

Gurvinder from Pharmacyclics

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Biotechnology

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

2.0

Functionality

3.0

December 2018