Microsoft Dynamics 365 vs Nextiva Call Center

Microsoft Dynamics 365 has 4097 reviews and a rating of 4.31 / 5 vs Nextiva Call Center which has 66 reviews and a rating of 4.27 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Microsoft Dynamics 365

Nextiva Call Center

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.31 / 5 (4,097)

4.27 / 5 (66)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

Last Review Written

February 26, 2021

January 21, 2021

Pros/Cons

Pros
I really like that this product is very easy to use.
It is excellent. I enjoy it. It is fun to use. The format is simple.It is enjoyable to use. It was fun to use.

Cons
Implementation is difficult and takes time, customisation is easy but requires great level of testing
The orientation takes some time to get used to, but otherwise its straightforward. also how the G/L was done wasn't the best

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Pros
The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.
We are really impressed with the sophistication of the NextOS product. It’s really futuristic and offers features we didn’t thing would be possible for us to access for many years.

Cons
NextOS is not a cheap system. It’s great but it will cost in both money and the teams time to get set up.
There are cheaper chat tools in the market but we prefer to use a higher quality service to ensure the best experience for our customers. It’s just better for everyone that way.

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Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

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4 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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