Microsoft Dynamics 365 vs Virtual Contact Center by 8x8

Microsoft Dynamics 365 has 4106 reviews and a rating of 4.31 / 5 vs Virtual Contact Center by 8x8 which has 19 reviews and a rating of 4.11 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Microsoft Dynamics 365

Virtual Contact Center by 8x8

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.31 / 5 (4,106)

4.11 / 5 (19)

Ease-of-Use

4.0 / 5

Value for Money

4.0 / 5

Customer Support

4.0 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

March 4, 2021

January 6, 2021

Pros/Cons

Pros
I really like that this product is very easy to use.
It is excellent. I enjoy it. It is fun to use. The format is simple.It is enjoyable to use. It was fun to use.

Cons
Implementation is difficult and takes time, customisation is easy but requires great level of testing
The orientation takes some time to get used to, but otherwise its straightforward. also how the G/L was done wasn't the best

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Pros
The service is great, and the mobile app was best in class
8x8 is great to use to facilitate communication between techs and office staff and office staff and customers.

Cons
Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.
There is no 24/7 support and limited phone selection. The queing option is also limited. Other additional features can cost.

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Pricing

Pricing Range

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Advisor Recommendations & User Awards

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16 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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