Microsoft Dynamics 365 vs Vocalcom Cloud Contact Center

Microsoft Dynamics 365 has 4106 reviews and a rating of 4.31 / 5 vs Vocalcom Cloud Contact Center which has 15 reviews and a rating of 4.90 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Microsoft Dynamics 365

Vocalcom Cloud Contact Center

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.31 / 5 (4,106)

4.90 / 5 (15)

Ease-of-Use

4.0 / 5

5.0 / 5

Value for Money

4.0 / 5

5.0 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.5 / 5

5.0 / 5

Last Review Written

March 4, 2021

June 5, 2018

Pros/Cons

Pros
I really like that this product is very easy to use.
It is excellent. I enjoy it. It is fun to use. The format is simple.It is enjoyable to use. It was fun to use.

Cons
Implementation is difficult and takes time, customisation is easy but requires great level of testing
The orientation takes some time to get used to, but otherwise its straightforward. also how the G/L was done wasn't the best

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Pros
Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution
Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

Cons
Some documentation could be a little bit more detailed.
Product documentation can be improved and made available online...

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Pricing

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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