Nextiva Call Center vs Zoho Desk

Nextiva Call Center has 66 reviews and a rating of 4.27 / 5 vs Zoho Desk which has 1643 reviews and a rating of 4.50 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Nextiva Call Center

Zoho Desk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.27 / 5 (66)

4.50 / 5 (1,643)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Review Written

January 21, 2021

March 3, 2021

Pros/Cons

Pros
The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.
We are really impressed with the sophistication of the NextOS product. It’s really futuristic and offers features we didn’t thing would be possible for us to access for many years.

Cons
NextOS is not a cheap system. It’s great but it will cost in both money and the teams time to get set up.
There are cheaper chat tools in the market but we prefer to use a higher quality service to ensure the best experience for our customers. It’s just better for everyone that way.

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Pros
It's really easy to use and with a great price.
This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

Cons
Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.
With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

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Pricing

Pricing Range

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Advisor Recommendations & User Awards

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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