PhoneBurner Software

4.83 / 5 (128)

Our advisors have recommended this product 22 times in the last 30 days

About PhoneBurner

PhoneBurner is an outbound call center solution that allows users to log in from their computer and make calls from the connected phone, using imported or admin-provided lead lists. The system offers functionalities that include power dialing, lead management, email follow-up, performance management and analytics.

The PhoneBurner system is TCPA/FCC compliant. Users can maintain detailed contact records in the built-in CRM, or integrate with Salesforce and other leading CRM applications available. Other features include voicemail drop, one-touch emails, email tracking, custom dispositions, call recording, call transfer, local ID tracking, and LeadStream intelligent lead distribution system.

PhoneBurner scales to any size team managed from one central a...


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Supported Operating System(s):

Web browser (OS agnostic)

128 Reviews of PhoneBurner

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(109)

109

4 stars

(16)

16

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 128 results

May 2019

Kelsey from Shamrock Financial

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Game. Changer.

Biggest benefit is the time saved. It will change how you structure your an entire day.

Pros

PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done. Favorite features: * Interface is incredibly user friendly * Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless * Pre-recorded voicemails so you can tailor them to the type of calls you're making. * Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info) * Dial Sessions can be easily picked back up if you didn't get through one. * Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere. * Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful. * Pays for itself with the time you're able to save Can't recommend it enough.

Cons

I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.

November 2019

Alexandre from Alexandre Mc Kinnon Marketing

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Best customer service of all 7 call software I used. Outstanding.

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Reasons for Choosing PhoneBurner

I tryied and considered EVERY single relevant solution.

Response from PhoneBurner

Replied November 2019

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

June 2020

Billy from DG Funding

Company Size: 11-50 employees

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Feel The Burn

Fantastic! Phoneburner makes my day move faster and makes outbound calling a breeze.

Pros

Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. I am able to go through my personal contacts every day and touch base with leads in a very short period of time.

Cons

There are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions. Overall not a game changer.

March 2019

Luis from Unishippers

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2019

Easy to Use

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.

Pros

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Cons

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

April 2020

Nicky from Merion Capital Group

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2020

Game changer for sales calls.

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

Pros

I really like that the program it can be used with ease and you're able to make so many more calls rather than manually dialing out.

Cons

It took me about a day or two to catch up with the fast pace of the program but you can always pause your dialing session to pace yourself.