About Primo Dialler

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.

Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.

Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

100 Reviews of Primo Dialler

Average User Ratings

Overall

4.90 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(91)

91

4 stars

(8)

8

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 100 results

September 2020

Ausaf from Fratres Tech Solution Pvt. Ltd.

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2020

Quality of product

Pros

I am user to this product for over more than a year and I found it easy in customization and the quality of calls far more better than other providers in UK. The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can also check the latest call records. Overall it user friendly, I would highly recommend people if they looking UK based provider must go for this product.

Cons

Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.

October 2020

Bronwen from Callforce Direct

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Great Value for Money

It has been awesome. it feels like I have my own support team at my finger tips. We have campaigns running 24 hours a day and it's good to know I can have a good night's sleep without being called up to assist with nitty gritty stuff. The dialler performs like a world class dialler and the support is just fantastic!

Pros

Very easy to use, quick to learn. It's a low resource product that delivers high value. Flexible to use anywhere. It's just fantastic!

Cons

The out of the box reporting is a bit limited. I get frequent requests for specific types of reports and comparing it to another dialler that we use, the other one has at least 3 times more reports that came out of the box. so that means a bit of custom report writing which is a feature available. so just a bit of work :)

Reasons for Choosing Primo Dialler

Again, price and simplicity. There are features in Connex One that is more attractive, ie the built in gamification, however when you are dealing with campaigns that dont require the fancy extras, then it makes no sense to spend the extra money on the things that you dont need.

April 2016

Asad from BDS LAW

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2016

Very Excellent Services

Such a nice customer service, just in time representative there to help customer. Highly recommend to other Companies.

October 2020

Kalay from Evolution Management

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Excellent dialling system

Excellent experience overall and excellent support as well

Pros

This software has an excellent interface which is user friendly and I was able to implement this system into my business very easily.

Cons

Not much however maybe an option to add a built in Quality scorecards with recordings feature.

Reasons for Choosing Primo Dialler

User friendly...easy reporting access....easy access to call recordings....Also the sales agent Fiema Gaffur presented the Primo Dialler in a excellent light and assured us we were making the correct decision.

September 2020

Kate from SalesNATION

Company Size: 51-200 employees

Industry: Staffing and Recruiting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Primo Dialler is a great value and a great experience.

I work with Hawwah oftentimes and she has been able to smooth the way for us to get the things we need. Also we like [SENSITIVE CONTENT HIDDEN] and some of the other guys in the Support Group are APlus Plus.

Pros

We have found that this dialer services all of our needs as an organization. And we appreciate the Skype Feed Support group which provides alot of training and transparency to those in the feed to learn the dialer.

Cons

During COVID we did experience some problems as people were dialing from home, but the support feed really helped out and made it an overall good experience despite the unique challenges

Reasons for Choosing Primo Dialler

We liked the product and the people.