RingCentral Contact Center Software

Pros

I have looked into this product to replace our communication system. This is a very viable product in my mind. It is simple, relatively lower in cost. I trust the up time of this cloud communication provider.

Cons

You have to be careful of the pricing structure of this provider. You have to really understand what you are getting, so depending on your needs this might not be cost effective.

Ring Central has been around for a long time. No doubt worth checking out now.

Pros

We really enjoyed Ring Central when we had it in 2014. I am sure it is even better now. Check ot out no doubt.

Cons

I truly do not recall any cons with ring central. It did exactly what it said it would do for us and that was to supply an awesome on the go phone system.

Utilized this product from Spring 2015 - Spring 2016

Pros

Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze. The software's ability to integrate with our existing information platforms (e/g/ Microsoft Dynamics) was phenomenal. I had not realized how much of an issue that would have been had we gone with another product until we were already set on RingCentral.

Cons

There is nothing negative that comes to mind when considering this product except that I wish it were a bit cheaper. In my opinion, it's still worth every penny.

good for start-up company

Pros

price is great, online so easy to set up. works well for the money. This is a great product for the start-up company or single person who is starting on a budget.

Cons

lack of help when something goes wrong. You have to hold on the line to get someone to assist you so when you need a quick fix don't count on this .

Pros

Capabilities are massive. The package is very powerful as it includes video conferencing, messaging, phone, chat and more. It grows with you if you are a growing company.

Cons

So complex and complicated because of the numerous features it offers. For smaller companies, you often do not have the manpower for someone to be a pro at the system as the time required to become an expert is huge.

Pros

Being a first time user I thought it was a quick, easy way to stay in touch with colleagues. It was quick to learn and easy to use.

Cons

I honestly don’t have much bad to say about it other than after some updates things get changed around which slows you down a bit but they have step by steps to get you through it.

Pros

Being a first time Ring Central user, I found it was easy to set up the software program and access the information.

Cons

Being a novice to the Ring Central system, I have not had any problems, issues or concerns with it at this time.

Pros

I love having an 800 number that is easy for our clients to remember. It was easy to set up too, not much to manage.

Cons

Only con is the wait time for customer service can be long, but once someone answers they help you right away

Pros

RingCentral is a really good program that makes it easy to keep track of and store calls and voicemails.

Cons

The only problem with RingCentral is that, if the internet goes down, you lose all your phone service, too.

This is the perfect solution for my growing business.

Pros

I love everything about RingCentral. The ease of switching from Computer to cell phone while on the call is seamless. The SMS feature is amazing.

Cons

I havent found any yet. Everything from the implementation to our set up has been great. I have not found any cons yet,.

Very good!

Pros

Using it in a medical field, less expensive than e-fax in the EMR, very easy to use, you can save all numbers by name, create your own facesheet, hippa compliance, can create multiple accounts, receive confirmation by email. Save paper.

Cons

It would like to have like software integration with the EMR, you have to “print” to send the fax, is time consuming.

RingCentral is really easy to setup and maintain. Having the system has caused some clients to be impressed at the size/organization of our business.

Pros

Easy setup
Can handle a virtual team just like they were in one office location.
Highly customizable
Mobile App.
Very helpful customer service.

Cons

Doesn't integrate with Outlook Calendar
Callers sometimes say I'm garbled (and I have a FAST ethernet connection and Plantronics headset)

Pros

They can cycle through your office, via cell phone. Each worker can set them self on live to be on the queue for a rotation, or first one wins- managers choice.

Cons

They do not have a great auto dialer system like some other options. It does not have great controls integration systems.

Pros

I am from the philippines and as a Virtual assistant we need to call businesses at the United States. Ring central provides your own work phone number both web based and desktop tool that you can install in your Pc or laptop. With this tool,calling our leads was easy providing us better results and more sales. The quality is good and connection is stable. They number that appears to them would be a US number. Aside from their great voip, they have ring central meetings which i use when i do a sales presentation to my clients. Connection is good and they can see ny screen clearly without compromising thevoice quality. Recording the presentation is also a great feature which we save for upcoming trainings of new agents. Great customer suppport and client service is commendable.

Cons

The cost is much higher compared to other voips. Some features have additional cost. You can not choose only the voip to pay lower. Glip and ring central meetings are included in the

Just dropped the service for comparable services, but better pricing.

Pros

Very good and easy to use user interfaces. Tech support is always available and willing to help. Tech support is pretty good.

Cons

Pricing is not too bad. Just found a service that was comparable but less expensive. Tech support is from India, not America.

Its good for Small Business.

Pros

RingCentral Office is really easy to setup and use. It has sophisticated IP Calling with all advance features.It has mobile application for android and ios which is very useful. It has all the features like video audio and fax.

Cons

The application of RingCentral Office may be little slow-moving. Other better options after available in market.

If you're looking for a phone solution that doesn't require the up-front expense of an on-premise server, RingCentral definitely has some appeal.

Pros

Solid features, especially for mobile users. The soft-phone is great to have when on the road working on your laptop or in a BYOD envrionment.

Cons

Very pricey for what you get. It might be better in small environments where flexibility is more important, but for larger companies I thought it was overpriced.

Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look!

Pros

RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.

Cons

The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.

Pros

Easy tree organization of all the topics. Reference numbers for the articles, once you have found the information.

Cons

The key word search does not show all the articles with the search word. It shows the oldest article instead of the latest information.

Everyone must use ringcentral especially when doing online trainings, meeting, and conferences because it is easy to use.

Pros

I like ringcentral because it is convenient since I am working online at home. It is also fast and friendly. I have not yet experienced any technical difficulties in using the software. It is beneficial when working with different people online.

Cons

Everything with RingCentral works perfectly fine. I cannot say anything bad against the software. It helped me with my online trainings, when we are having work conferences and meetings.