RingCentral Contact Center Software

Pros

This software help my organization to have perfect platform to interact with prospects and clients. It also has us in managing our customer through effective communication.

Cons

The software is very expensive in terms of cost. It pricing policy must be reviewed downward to encourage more users.

Pros

I like all the the things you are able to do with ring central. The app can be efficient and the customer service is great.

Cons

We have had quite a few glitches with ring central, and it can be confusing using the website to fax and listen to voicemails. However their team does their best to make sure they always fix any and all issues.

Pros

I liked that it logged all team members texts and still allowed separate phone numbers for each person.

Cons

There were technical issues every time we turned around. Either the site was down or the calls were just not coming through and showing up as missed.

Pros

Try it you wont regret it. It is an easy system to keep track of call ins and outs. Even better if you take the time to label each contact number.

Cons

I like this program but, I love Generations Call in system better. It would be nice if some of the Generation concepts can be adapted.

Pros

Working remotely from home, this Ring Central was a great way to access all the features of our office phone system.

Cons

At this time there are no concerns or recommendations for improving the product or services offered by Ring Central

BEWARE!!!! Ring Central tries to scam your money away. Called the customer service many times and every time they transferred it to the sales or billing department. I wanted to cancel my service because the cost was much higher compared to others. Every time I called and they played call transfer games and disconnected the call. It was clear that they were doing that purposely. Least professional staff. I have had the worst experience with these guys..

Pros

With this tool,calling our leads was easy. Recordings were also very easy to play back with wide variety of features

Cons

Expensive. Your long business conference calls always got disconnected after every 30-40 mins or while transferring to another lines.

Pros

A quick and easy way to reach customers. The app is easy to navigate . one of the better business phone systems i have used. very useful . All you need for contacting customers in one .

Cons

we have had a few dropped calls . Some time we do not get updated calls , missed calls or voicemails when the computer is not in use.

Pros

I have looked into this product to replace our communication system. This is a very viable product in my mind. It is simple, relatively lower in cost. I trust the up time of this cloud communication provider.

Cons

You have to be careful of the pricing structure of this provider. You have to really understand what you are getting, so depending on your needs this might not be cost effective.

Ring Central has been around for a long time. No doubt worth checking out now.

Pros

We really enjoyed Ring Central when we had it in 2014. I am sure it is even better now. Check ot out no doubt.

Cons

I truly do not recall any cons with ring central. It did exactly what it said it would do for us and that was to supply an awesome on the go phone system.

Utilized this product from Spring 2015 - Spring 2016

Pros

Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze. The software's ability to integrate with our existing information platforms (e/g/ Microsoft Dynamics) was phenomenal. I had not realized how much of an issue that would have been had we gone with another product until we were already set on RingCentral.

Cons

There is nothing negative that comes to mind when considering this product except that I wish it were a bit cheaper. In my opinion, it's still worth every penny.

good for start-up company

Pros

price is great, online so easy to set up. works well for the money. This is a great product for the start-up company or single person who is starting on a budget.

Cons

lack of help when something goes wrong. You have to hold on the line to get someone to assist you so when you need a quick fix don't count on this .

Pros

Capabilities are massive. The package is very powerful as it includes video conferencing, messaging, phone, chat and more. It grows with you if you are a growing company.

Cons

So complex and complicated because of the numerous features it offers. For smaller companies, you often do not have the manpower for someone to be a pro at the system as the time required to become an expert is huge.

Pros

Being a first time user I thought it was a quick, easy way to stay in touch with colleagues. It was quick to learn and easy to use.

Cons

I honestly don’t have much bad to say about it other than after some updates things get changed around which slows you down a bit but they have step by steps to get you through it.

Pros

I love having an 800 number that is easy for our clients to remember. It was easy to set up too, not much to manage.

Cons

Only con is the wait time for customer service can be long, but once someone answers they help you right away

Pros

RingCentral is a really good program that makes it easy to keep track of and store calls and voicemails.

Cons

The only problem with RingCentral is that, if the internet goes down, you lose all your phone service, too.

This is the perfect solution for my growing business.

Pros

I love everything about RingCentral. The ease of switching from Computer to cell phone while on the call is seamless. The SMS feature is amazing.

Cons

I havent found any yet. Everything from the implementation to our set up has been great. I have not found any cons yet,.

Very good!

Pros

Using it in a medical field, less expensive than e-fax in the EMR, very easy to use, you can save all numbers by name, create your own facesheet, hippa compliance, can create multiple accounts, receive confirmation by email. Save paper.

Cons

It would like to have like software integration with the EMR, you have to “print” to send the fax, is time consuming.

RingCentral is really easy to setup and maintain. Having the system has caused some clients to be impressed at the size/organization of our business.

Pros

Easy setup
Can handle a virtual team just like they were in one office location.
Highly customizable
Mobile App.
Very helpful customer service.

Cons

Doesn't integrate with Outlook Calendar
Callers sometimes say I'm garbled (and I have a FAST ethernet connection and Plantronics headset)

Pros

They can cycle through your office, via cell phone. Each worker can set them self on live to be on the queue for a rotation, or first one wins- managers choice.

Cons

They do not have a great auto dialer system like some other options. It does not have great controls integration systems.

Pros

I am from the philippines and as a Virtual assistant we need to call businesses at the United States. Ring central provides your own work phone number both web based and desktop tool that you can install in your Pc or laptop. With this tool,calling our leads was easy providing us better results and more sales. The quality is good and connection is stable. They number that appears to them would be a US number. Aside from their great voip, they have ring central meetings which i use when i do a sales presentation to my clients. Connection is good and they can see ny screen clearly without compromising thevoice quality. Recording the presentation is also a great feature which we save for upcoming trainings of new agents. Great customer suppport and client service is commendable.

Cons

The cost is much higher compared to other voips. Some features have additional cost. You can not choose only the voip to pay lower. Glip and ring central meetings are included in the