Talkdesk Enterprise Cloud Contact Center vs Virtual Contact Center by 8x8

Talkdesk Enterprise Cloud Contact Center has 662 reviews and a rating of 4.55 / 5 vs Virtual Contact Center by 8x8 which has 19 reviews and a rating of 4.11 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Talkdesk Enterprise Cloud Contact Center

Virtual Contact Center by 8x8

Add to compare

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.55 / 5 (662)

4.11 / 5 (19)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

February 9, 2021

January 6, 2021

Pros/Cons

Pros
This software is easy to use and is very handy. It makes it so much easier for the work field I am in.
The setup was a breeze and adding new agents and numbers takes almost no time at all. Call recording and quality is fantastic.

Cons
Setup could have been a little easier, but support was awesome.
There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!

Read all user reviews

Pros
The service is great, and the mobile app was best in class
8x8 is great to use to facilitate communication between techs and office staff and office staff and customers.

Cons
Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.
There is no 24/7 support and limited phone selection. The queing option is also limited. Other additional features can cost.

Read all user reviews

Pricing

Pricing Range

Have a question about pricing?

Connect with Software Advice to learn about potential unexpected costs, price ranges, pricing for other recommended alternatives, and more!

Product Demo & Screenshots

Product Demo

Explore product images

View all images

View all images

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

N/A

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

7 Recommendations

16 Recommendations

Downloads and related articles

Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Popular Talkdesk Enterprise Cloud Contact Center Comparisons