Talkdesk Enterprise Cloud Contact Center vs Vocalcom Cloud Contact Center

Talkdesk Enterprise Cloud Contact Center has 662 reviews and a rating of 4.55 / 5 vs Vocalcom Cloud Contact Center which has 15 reviews and a rating of 4.90 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Talkdesk Enterprise Cloud Contact Center

Vocalcom Cloud Contact Center

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.55 / 5 (662)

4.90 / 5 (15)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

5.0 / 5

Last Review Written

February 9, 2021

June 5, 2018

Pros/Cons

Pros
This software is easy to use and is very handy. It makes it so much easier for the work field I am in.
The setup was a breeze and adding new agents and numbers takes almost no time at all. Call recording and quality is fantastic.

Cons
Setup could have been a little easier, but support was awesome.
There are definitely instances of hardship where if you do not have super great internet, the call can be cloudy and wheels will spin (user error) otherwise the product is fantastic!

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Pros
Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution
Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

Cons
Some documentation could be a little bit more detailed.
Product documentation can be improved and made available online...

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Pricing

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

N/A

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

8 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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