VICIdial Software

Pros

Vicidial has everything I can think of wanting in a dialing tool . It manages campaigns amazingly,handles incoming and outgoing calls and the reports are very informative.

Cons

The set up at the beginning takes a lot of time. Can be hard to navigate .

Pros

Ease of use. So easy to use and get started.

Cons

Nothing at all. No complaints easy to set up.

Pros

My very respectful of this software, easy to use, platform very stable, flow of the calls, reporting, monitoring, inbound, outbound. Wow

Cons

Nothing to said I like very much good one.

Pros

For me personally, the best way to organize calling campaigns efficiently .A very structured program that gives detailed progress reports ,enabling you to increase productivity and meat your goals.

Cons

It looks very outdated and if you have a lot of campaigns through it ,it can get confusing to manage .

THE EASE OF ANSWERING AND HANGING UP FOR MAKING CALLS.

Pros

ITS SO SIMPLE TO USE. NOT A LOT OF BUTTON SO YOU CANT BE CONFUSED.

Cons

IT DOES NOT HAVE A LOT OF FEATURES WHICH MAY OR MAY NOT BE A GOOD THING.

Pros

is the best phone system for your phone calls, your predictive dialing is the best among many

Cons

maybe the interface is not the most pleasant but you get used to it

Setting it up is not difficult at all. You can access it at home. Do inbound and out going calls easily, determine the abandon calls, average handling time, you can also trace via inbound reports the peak hour so you can project how many agents to assign at a certain hour. It is undeed an impressive software/provider.

Pros

Our company is using Vicidial even before I was hired 5 years ago. It is always available and we never had a issue using it. You can use it for agents time log in and out, monitoring queueing calls, barge live calls and generate reports. All you need about the operations is available there and it can be exported to excel files.

Cons

The interface was a bit old school due to the gray, white and black background but all the details you needed is available especially when your doing reports.

Pros

it has a fast set up so not a lot time needed to set up and you get a free trial and you don't have to give your credit card to start the trial.

Cons

There were no cons for me maybe new people may be a little set back till they read everything. Also
I think the reporting could be broken down to be a-lot easier.

Pros

You can't beat free and VICIdial is just that . Extremely easy to navigate through and navigate the calls in a very affordable way .I also like that you can compartmentalize different call areas alongside different subjects for the specific call .

Cons

Any complains I have are just nitpicking . That being said ,the design looks very outdated and the reports are very hard to understand .

It makes going through a large number of calls a lot more affordable and organized .

Pros

The biggest that stands out is that you can use ViCIdial for free. On top of that it ensures a constant stable connection and through the open source development ,there are always improvements .

Cons

While the reports are very informative ,they are hard to understand .I would also be very happy with a design update .

Pros

Easy to install and supervise afterwards .Can be integrated into your company's CRM for optimum efficiency. You also can't beat it at pricing ,when there isn't any !

Cons

It takes a lot of time to configure your preferences ,dialer data and call times at the beginning . Smooth sailing after that in my experience .

It allowed to make my calls with a predictive dialer with all the features you can imagine, eliminate my dependence on land lines, and have a system my agents could log in to locally or remotely.

Pros

First that you can download and install and use it completely 100% free, no strings attached. Second, it has every feature you could possibly imagine for dialing solution software and predictive dialers. Third, the reporting is all one 1 screen, there are many reports, inbound, outbound, carrier reports, etc. Fourth, they have a user forum where, and I kid you not, you can post a question or an issue you are having, and either a VICIdial expert or one of the other many experts on the forum will respond to your question usually within an hour or two, always that same day, and answer your question or help you work through your issue. Fifth, it's now the world's most popular dialing solution software, so you can find answers to about any question by just googling. Sixth, the hardware requirements are low. When I first installed VICIdial I used an old desktop and turned it into a VICIdial server. And seventh and maybe most importantly, VICIdial is constantly evolving. New revisions come out regularly, and new versions of the installer VICIbox are produced regularly, and they are new features constantly, and the program keeps getting better and better! In their next version of VICIbox they are offering a webrtc softphone built right into the program, so you won't need to download and configure softphones anymore. In summary, VICIdial is everything you always wanted in a predictive dialer or software dialing solution, and it is absolutely free of charge!

Cons

I installed VICIdial in March of 2017. It took me a weekend to set up campaigns, upload lists to call, configure a VoIP carrier, and put in the settings I needed for my campaigns. I installed on a Sunday afternoon and started dialing the next day on Monday morning at 9AM. And everything worked! Now it's June of 2018 and I've been using VICIdial for 1 year and 2 months. Although I got everything working the very first day, over time I have discovered the hundreds of features VICIdial offers and how to set them and configure them. The VICIdial system I use today is much different from the one I started with a year ago. Well the system is exactly the same, same operating system, same vicidial same asterisk, but I take advantage of many features now that I didn't even realize VICIdial had when I first installed it. If there is a con about using this software, and I do not believe there is, it would be VICIdial has so many features it takes a little time to learn all of them

Pros

The program has practically no analogues. The fact is that among the free call centers VICIdial simply does not have competitors in terms of the level of opportunities. About some of the functions you do not even guess, naturally asking the question: and so you can?

Cons

The system has practically no adequate and well-developed community. In case of any problems or issues, the decision may be delayed for a long time.

I helped me make my SIP services business.

Pros

It uses all the open-source standards into one powerful system. It uses mysql, asterisk, apache, etc. It has everything a call center might need and more. It has so many features that I've never used them all. Outbound, Inbound and blended campaigns. Web forms, time tracking and more. I have been using this software ever since I tried it for the first time. And its now my default choice when a client comes to me asking for a call center software.

Cons

It's not user friendly or intuitive. It's normal to get lost in the beginning. There's so many options that can get overwhelming at times. But with a some patients and a little try and error it gets easier. I highly recommend reading the manual. It's very complete.

Pros

We have been using VICIdial daily for the past 4-5 years and it's a great call center tool. Loading and completing dialers with long lists of customers is easy. They can be sorted based on multiple details, but most importantly by time zone

Cons

We have had some technical issues from our user side such as duplicate calls or overlapping calls, which can only be fixed by login out and restarting the system,

Pros

A very classical dialer which provides quality services in a very reasonable price. The voice quality is also good. Better than many in the market.

Cons

The only problem is with installation. At the end, you need the support person to set it up for you. No matter how many times you have gone through the process, something will change in every other account set up.

Pros

Vicidial sofware is free and although has many features and possibilities so the users can do everything with it..

Cons

Vicidial sofware is not user friendly and it is very difficult to learn it..
Also i do not like the UI..

I use it for our own B2B promotions. I also provide consultancy to call centers and suggest them to use ViciDial.

Pros

Features and ease of use.
Free Opensource and great helping community.
I love Survey campaign feature

Cons

Agent interface can be better. I don't think any other Cons if you got manager manual you can manage it very well.

The cost and the easiest way to install

Pros

Stability, availability, very solid product, has a very good programming design, the automatic survey is very good.

Cons

The graphics and the reports are not attractive, I think the look and feel can be improved more, the reports are not very good to visual.

Pros

Free and open source program in active development and works, consistently. I've based my entire business on this software and it's working wonderfully.

Even the free version has an extremely active community, including the developers, that really want to help you get the system up and going. I have had better support experiences on the free Vicidial forum than I have on a service running.

Cons

Being free and open-source, i suppose i can't complain too much. But the front-end/GUI could use an overhaul pretty bad. The interface looks like a mid-90s website. Granted behind that GUI is a rock-solid system, it would be nice to have something better to look at every day.