Virtual Contact Center by 8x8 vs Zoho Desk

Virtual Contact Center by 8x8 has 19 reviews and a rating of 4.11 / 5 vs Zoho Desk which has 1644 reviews and a rating of 4.50 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Virtual Contact Center by 8x8

Zoho Desk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.11 / 5 (19)

4.50 / 5 (1,644)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

January 6, 2021

March 4, 2021

Pros/Cons

Pros
The service is great, and the mobile app was best in class
8x8 is great to use to facilitate communication between techs and office staff and office staff and customers.

Cons
Nothing major. The setup size of windows applications is very large, can be reduced. Because the Android and iOS application sizes are small.
There is no 24/7 support and limited phone selection. The queing option is also limited. Other additional features can cost.

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Pros
It's really easy to use and with a great price.
This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

Cons
Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.
With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

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Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

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16 Recommendations

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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