VoIPstudio Software

We spent a lot of time hunting around for a decent voip provider that didnt involve us dealing with a 3rd party. We found VoipStudio at the right time and it is perfect.

Pros

We use VoipStudio for our voip telephony needs. The pricing on the pay as you go package suits us and we find it does everything we need. We have custom messages and on-hold music as well as ability to use the system from anywhere in the world.

Cons

They need to continue to develop their android app, which is currently extremely basic and has some bugs in it. I believe it is still in beta testing. If they can provide the same functionaity on their android (and apple) app that the web and pc based apps provide, then it will really excel VoipStudio.

Good.

Pros

Function to have a notification email when you miss a call because the software was not open is really useful.

Cons

When dialing a call, the mike button is muted until a long time which is sometimes misleading for the user.

Pros

It is easy to use and gives opportunity to automatize the country code or area code - provides details within the dashboard.

Cons

You cannot call different countries, mobile phones or some specific numbers which are not geographically connected to the location. Gives some crackling when on the phone (not Internet connection but Voip itself) Customer support gives unclear explanations and guidelines regarding your account specifications.

Pros

It is cheap for usage when you need to call international numbers plus it shows your number like some foreign.

Cons

When we bought it it was written that it is impossible to call mobile phones in the USA, but it appeared that you can't call mobile phones anywhere in the world plus some regular, too. That way it appeared totally useless to me because whichever number I called it didn't allow me to.

Awesome

Pros

Been using voip studio from the start of the business initially as a trial and then paid for it works perfect and does everything a pabx phone system would do but in the cloud. Easy to setup and works with our yealink phones. easy to setup no issues. Works perfect with Yealink phones we had and all the features work and call quality is good

Pros

Easy to use
Easy to see reports
Good set up with my phone system
Multiple numbers easy to set up .

Cons

A easier to implement guide for the smart phone, maybe an separate app would help more than using the phone's native app.

I have never used the house phone since I have had this I would recommend it

Pros

Easy to use .East to set up and help is always at hand .There response time is in minutes and if they can't sort it by email they will ring you up

Improved customer service, less admin, piece of mind from call recordings and I think it gives our customers more confidence in our company size

Pros

The value is remarkable, you get so many features! Call recording is probably my favourite, but it's great to have the switchboard options.

Cons

It's definitely harder to use than other systems we've used. I still can't get it to also ring my mobile as well as desk phone.

More customisable telecoms.

Pros

Competitive price compared with previous office landline, features and quick response messaging via the web login.

Cons

Bland interface to work with and not always intuitive. Some functionality required contacting support to get it working.

Quick set up of a phone system

Pros

Easy to set up and customer service has been very good. Call recording to track feedback and training is invaluable as well as being able to travel and set phones up anywhere including use on laptop

Cons

Occasionally a poor line if internet connection is particularly bad but not a fault of voipstudio! Would be nice to have an app to call from mobile

Pros

The user interface of VoipStudio is very sleek and intuitive. It works best on a desktop browser. Getting up and running is virtually in minutes. Although VoipStudio does not offer phone support, the online ticketing support has been very responsive to all my questions.

Cons

The user interface is not well-adapted for mobile devices. I would love to see a native mobile app with the ability to add multiple accounts from VoipStudio.

Pros

Ease of use and genericism. Your recipient is able to identify you by the number displayed, once you have called them at least one time.

Cons

If possible, I would like my full ID to be displayed when the recipient party gets the call, especially when I call overseas.

Pros

This is an incredibly cost effective system and it's quite packed with features. Most of the features I don't currently use but I've used in my previous operations.

VoIPstudios give you a great deal of control over how much you spend and can seriously grow with your business. We implemented this for a client that was paying for server using Freeswitch. Our implementation reduced the client's cost.

Their support is pretty good too (follow up to this in the cons).
The system has tons of amazing features that make any small company create a high level professional image which increases the chances of acquiring new business.

Cons

The support is pretty good too BUT it's overseas so it can sometimes be frustrating when your client is panic'n about something not working "right" and it's a system level issue that you must wait to reach someone.

Billing is also overseas so my client had several occasions with making payment because the card was getting flagged and ended up having to call Paypal or the Bank.

Lacks a bit more of the modern features like other voip service providers such as text messaging but the other features and pricing provided so much more benefit that we created an alternate plan for receiving sms/mms.

I gave most categories a 4 star for these items a few other things but since I've never written a review for companies even Rin

Pros

VOIP studio is easy to use and has been working for us know for over 12 months. The support is very good when we have had issues and problems soon overcome.

Cons

As always with VOIP, there is a bit of messing around at first in configuring all the headsets and handsets.

A great choice of phone system . Does everything we need across 2 offices with 8 users. Highly recommended . Support is also 5 stars when required . Love the support tickets being inside the same portal as the phone settings so everything is in the same place.

Pros

Ability to change so many settings across the system and for each user. Ansaphone , faxes and totally flexibility . Haven't found anything it can't do yet !

Cons

Haven't found one ..

Advice to Others

Highly recommended

Pros

I've been using VoIPstudio since Jan 2013 and never had any issues with the service. Any problems I've had have always been dealt with promptly and professionally. The web based user interface works and gives access to any information you may want. The feature set is extensive and I can't see me using any other service for my VOIP requirement.

Cons

I've had no issues with the VoIPstudion service itself and have used my account via VOIP apps in many Countries. The voice to text translation in voice emails can be iffy but that's normal as it depends on the quality of the speech.

Pros

Is easy to set
Perfect and fast customer support
Affordable price and all in one solution
Chat assistance

Cons

They follow the user during the process of setting of account and this is really important specially for small business

I work from home and was tired of using a router for VOIP; in my search for a new VOIP provider, I stumbled across VoiPStudio...no router needed. I've now been on them for 3+ years and never had an issue. Clients can't tell the difference, their softphone is awesome. I've even setup a wireless phone to VoiPstudio. Just a tremendous product!

Pros

No router needed. Business class solution

Cons

I can't think of one thing I don't like about VoiPstudio...it's an awesome solution.

Advice to Others

You can't go wrong and very affordable

Super clear calls. Ability to join the remote teams together and get free calls between users.

Pros

Very good system. It always seems to be available, never slow and very good value for the money.
I do have a fibre connection but the clarity on this service is far better than my line at home.

Cons

The interface is slightly older looking but once you get use to it you can see it packs a lot of options into a small space.

There doesn't seem to have the option to put a current call back into a queue or a different queue. That would be a great option.

Pros

So intuitive, easy to set up, so quick to add users. The cost savings are very attractive. The main administration page is clearly laid out.

Cons

Auto provisioning for all types of phone would be very helpful. Doesn't work too well on android mobile phone, in that it is difficult to navigate around.