CampSite Software

Best decision we made as a business to switch from Campminder to Campsite. It is user friendly, easy to follow, has more capabilities, the home office is very willing to help you and takes suggestions for updates and changes (and actually tries to implement them!) It's been more cost effective for us and our families speak highly about the change and ease of user friendliness of the parent dashboard!

Pros

I like that we're able to pick and choose which functions we want and need. Which leaves you only paying for what you actually need and will use! It's also extremely user friendly and if you are ever in a bind or stuck - Campsite is ALWAYS there via email or phone to help you and their response time is super fast!

Cons

It's hard to find anything that I would say I do not like about it. There are always things I wish I could have it do, but I've never found myself upset that I can't do something with Campsite.

It's been a huge help. The team is always responsive and helpful. The software is extremely convenient and helpful.

Pros

Overall, Campsite provides features that save so much time and effort on my end. It is very convenient to have and the customer support team is extremely helpful.

Cons

There are a few small details I would personally like to change, but as far as the functionality of the software these details don't really impact it heavily.

we used to do everything on a spreadsheet. campsite has saved countless hours of bunking, and logging campers. made hiring easier and the payment schedules with autopay saved us from chasing people for tuition.
thanks

Pros

support is the best. they are very responsive to requests. very intuitive software. works well for enrollment, payments, transportation, communication with families, attendance, marketing.

Cons

should have a shopping cart feature so parents can pay for multiple campers at a time. also should have forms available for families not just campers, like scholarship forms.

Pros

We like the ability to put all of our various camp and camp information in one place to make it easier to track registration, payment and for our clients to register as well.

Cons

The main thing is that you have to sign in to the software giving as if you were registering just so you can see what camps are offered.

Business Development and profitability

Pros

Exactly what we needed to run our campground. The customer support is amazing and very user friendly

Cons

Didn't have any real cons, very easy to setup and use. Would recommend this to any owner. The price is very competitive with other software for the same purpose.

Pros

Campsite has changed the way we do camp. The software is very user friendly and if you ever have trouble the customer service is superb. I appreciate their constant willingness to improve functionality based on customer feedback.

Cons

Absolutely no cons. We love using this software and it does exactly what we want/need it to do.

Pros

This is an easy to use software to have everything related to our camp in one place. It has a communication piece that makes communicating with any specific category quick and easy. It is easy to enroll students and figure out how many you have in each session.

Cons

We have a flexible enrollment camp where we have multiple types of plans children can enroll in. In our school year software, this is automated. When we setup Campsite, we had to manually setup the billing and enrollment process. We were hoping this would be more automated. Depending on how you have your general ledger setup, I would recommend asking specific questions to your setup to make sure you can make Campsite fit your system.

Pros

The software was created by people who understand residential camping and the software is very compatible with most camp programs. It is VERY easy to customize the program to fit you.

Cons

There are minor flaws in some of the features that aren't always conducive to medical based residential camping but they are easy to overcome.

Pros

I love that I can do it so quickly. Used to take me about 15 minutes to register each camper. Now it takes less than a minute. Parents love it too.

Cons

I think that the look of it is not very exciting. The cork board is BORING. I also wish that the medical records were able to be edited easier and that we could have the immunization records from year to year.

Pros

I like that you can get in touch with someone within minutes if there is an issue with our site. I also like that we can make our Campsite skin look like or website so it is not confusing for your families.

Cons

I don't have much I dislike about Campsite. The only thing I wish I could change is to be able to edit more in the medical module to fit our unique needs.

We started using Campsite about 5 yrs ago and it was a game changer for our summer day camp. We are easily able to track, communicate with and capture data for all of our campers, camp families and staff, which we were not able to do before. The transportation & attendance modules have cut my work on those areas in half and I can't imagine going through the process without it. I love that they are rolling out more mobile-friendly interfaces, as we are quickly moving our leadership team to mobile devices while out on camp. This is the first year we are using the Medical module, and so far we were able to change most of our process from paper forms to electronic, which is a real time-saver. Last, but not least, the people that work in their customer help desk are AWESOME. Always just a phone call or email away with a very rapid response time - that's crucial for me when camp season ramps up. We are extremely happy with Campsite, and the constant improvements made by their development team continue to make it better and better. I realize I'm starting to sound like an infomercial, but I swear I'm just a really satisfied customer!

Pros

The ever-evolving interfaces that are mobile-friendly, as well as the very customizable advanced reports. Also like the analytics for emails sent, however I wish I could easy re-send to people that never opened the email.

Cons

I need an attendance feature for staff. I also need better snapshot views of camper enrollment by week/division, as well as overall bus counts by week. There is no simple solution to either of these problems, so I have to resort to downloading advanced reports and creating my own pivot tables in excel. It's ridiculous that I have to do this! The email client is TERRIBLE and very user unfriendly. 90% of my communication with current and prospective families, as well as staff, is done by email BUT the ability to format the email with graphics, styles, etc. is ridiculously difficult and the source code is easily screwed up, which makes the email look extremely unprofessional in the end. It's truly embarrassing that I can't email a more higher quality communication to my customers. Constant Contact is a perfect example of what I should be able to do, but at a bare minimum it should be as friendly as gmail.

We demo'd several different programs, and we ultimately decided to go with Campsite for a few important reasons.
1. Campsite was clearly a software that was geared towards day camps. Many of the others programs out there are so clearly for overnight camps, and day camps who use them need to adapt. There was no adapting to Campsite. It had all of our needs. Transportation, program, even text message integration, it really had everything we wanted.
2. Campsite was able to beat or match any of the CC processing fees that we were currently paying, while other programs had a number of hidden processing fees that we weren't interested in paying.
3. The support that was provided to us and has continued to be provided to us is absolutely top notch. The entire team is available to us when we need them.
4. There is a strong commitment to change and Campsite is always striving to improve. Things that we mention to the technical team that we want the system to do, end up being implemented as quickly as a month or two later.
Overall we are incredibly satisfied with Campsite. We honestly could not run our camp without it.

Pros

The service is amazing and the program has all we want

Cons

No cons really, it does what we want it to do.

Advice to Others

Just try it out and you'll see.

Campsite has changed the way we do camp. The software is very user friendly and if you ever have trouble the customer service is superb. I appreciate their constant willingness to improve functionality based on customer feedback.

I've found Camp Site to be extremely helpful and user friendly. We've compared it to a few other management softwares, and while there are a couple of things that can still improve, this is the most all encompassing software system we've come across. I'm very happy with it, and I would be extremely upset if we were to switch to something different. The customer service is always on point as well. They are very quick to respond and always willing to set up tutorials to teach us how to use the latest and greatest features. I would 100% recommend Camp Site to other camp professionals.

Pros

All the features it has to offer from registration, bunking, photographs, emails, activity scheduling, medical forms, communication with parents and staff... it has it all. The customer service is amazing as well.

Cons

While there are a lot of features offered, there are a few things I haven't found a super efficient way to do. Every system will have its struggles/flaws.

Advice to Others

Schedule tutorials with the Camp Site staff and let them walk you through their system! They are extremely helpful.

I had a specific day that I had a few problems on the site and kept having to call back. Luckily every time I called back I had the same customer service representative and when I felt annoying at some point for the amount of times I called him, he was very patient and understanding and helped me throughout the whole day!

I used to manually input hundreds of summer day camp applications. Now the parents can put the information in the system from their computers at home! Customer Service is great, but they do prefer email. They have many tutorials for all of your questions so make sure to watch those. Even if you email with a questions they will point you back to those helpful videos! The financial side of this system is a little complicated. The payment plans they have set up are confusing, and we didn't know they charged certain fees in regards to credit cards before hand. Our parents also love that they can interact with the teachers through this system. It's also been an asset to our staff for communication. Great System!

Pros

Parents can access information from home as well as submit their applications.

Cons

The financial payment plans. They make cancelling a registration a ten step process when it only needs to be one.

Advice to Others

Make sure you go over the details of the financial payment plans and credit card fees (especially with rejected cards.) The office side of this is WONDERFUL! If you spend HOURS inputting summer applications then this system is for you!

The staff at CampSite are great in the start up as well as in the on-going support. Our feedback from families was that this was an improved experience from our prior online registration tool. It was also helpful to include the sale of merchandise with the enrollment options, which doubled our sales from 2015. We are excited that CampSite is making significant improvements to the financial tools. Overall, happy with the product and support.

Campsite is easy to navigate and every time we have a question or issue there is someone to support us and help us through our issue.

Pros

It is user friendly for both administrators and our families. We love the carry over of information from year to year.

Cons

The medical portion can be difficult to navigate.

Our camp needed a new, family friendly, easy to navigate program. After researching all options, we decided on Campsite. We were very impressed with their website introducing all the features. The quality of training and ongoing customer support has been fantastic. After all our first time user kinks and several phone calls, Campsite staff has stayed very patient and understanding.
Our camp families were appreciative of the new program and loved the easy registration process.
We are excited to ease into our upcoming camp season with all the continuing updates!!

We transitioned to CampSite in 2015 and couldn't be happier. The software is intuitive and easy to use, support is outstanding, and any requests we've made for additional functions have been well received. We appreciate the regular communication that keeps us updated on new functions that have been added. Overall, we've had a terrific experience.