RMS Campground Software


 

RMS Campground is a cloud-based camp management solution designed for small and midsize businesses that offers online registration, customer management, food service management and billing functionalities within a suite. The product is suitable for county, state and government parks, enterprise RV park management companies, RV resorts, RV parks and campgrounds.

RMS Campground features online booking and users can add a “book now” button on their website. The product synchronizes data across different booking channels such as offline, website and third-party booking websites so that availability information is updated in real time. It also features PCI compliance, which allows customers to make secure online payments for the camp bookings.

RMS Campground enables users to manage listings and booking across third-party websites such as HomeAway, Expedia, Booking.com, TripAdvisor and more. The product also integrates with Boom Gate software, which allows users to manage park access and controls.

 

RMS Campground - Dashboard
 
  • RMS Campground - Dashboard
    Dashboard
  • RMS Campground - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

78 Reviews of RMS Campground

 

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Software Advice Reviews (25)
More Reviews (53)

Showing 1-20 of 25

Marie from Veriu Hotels & Suites
Specialty: Hotel Management Company
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Report Wirter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Their Customer Service Team, like is one of their asset. Always willing to assist and never gets tired of finding the solution to our query

Cons

Without their Customer Service Team department, it will not be a pleasure to work with RMS. Everyone in the Customer Service and Technical Support team are your company asset.

Review Source
 
 

Sunny from Comfort Apartments South Perth
Specialty: Extended-stay
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Customer Service is always excellent!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In my opinion RMS continues to offer great value and if 9+ worked as well as 9 then it would be smashing!!

Pros

Review is for 9 as its better than 9+. Yes I know that 9 will be unsupported shortly and that, I believe, is a shame.

Cons

9+ is still very slow for us and has a number of issues. We have made a list of the ongoing issues and will send shortly.

Review Source
 
 

Rosemary from Coal Valley Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I cant believe that I have been charged for this and have rates have just been increased

Pros

RMS Staff have been terrific, I have spent a considerable amount of time on the phone. There seem to be a lot of reports which I hope to utilise a bit more

Cons

The set up created almost 12 months of issues for our business, I still have accounts I am chasing.
There should have been a process for the set up of 9+ which included the transition from 8
It is TOOO slow

Review Source
 
 

Stephen from Windana Cottages
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Management of our accommodation couldn't be easier with RMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Works well with booking.com, expedia etc for managing bookings with no double ups or any issues. Easy to use and to keep track of everything

Cons

Tariffs can be a bit confusing when using with OTA's but that's a small price to pay for flexibility.

Review Source
 
 

Aleks from Duck Inn
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Inefficient system that makes you do things 3 times because their programming wants to make thing "pretty" rather than functional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looking for a better system.

Pros

It links to OTA's quite well, basic bones are ok. Booking Chart works ok. Reservation input screen average.

Cons

Continually change things without letting you know and constantly making the processes more inefficient and requiring more and more work.
Reports dont add up.

Review Source

  Response: Sheri, RMS

Date: July 2018

July 2018

 

Thank you for your honest feedback and taking the time to share. We understand your time is valuable and with that in mind,every improvement or enhancement made to the RMS makes that a priority. If you are willing to talk further discuss any reports that are not performing as expected it would be our pleasure to further explore any specifics that may need attention. Customer satisfaction is our primary goal! Thank you again for sharing.

 
 

Ryan from The California Parks Company
Specialty: Campground
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Excellent product and service across multiple locations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having deployed RMS at multiple venues, I can safely say it is a robust and easy to use management system.

Pros

Intelligently designed user interfaces
Easy to use and intuitive
Amazing customer support
Has all of the features you would want/expect

Cons

The initial set up process takes time; training needs to be done, then the actual set up. (Worth it though, as once it is set up, smooth sailing)

Review Source

  Response: The RMS Team, RMS

Date: July 2018

July 2018

 

Thank you Ryan for taking the time to review and the kind words. We strive daily to earn them and are thrilled to have you as our partner.
~ The entire RMS Team

 
 

Cari from Hecla Greens Creek Mining Company
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

RMS is our choice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to make reservations and the visual birds-eye view you get with the booking chart is fantastic!

Cons

I'd like to see a more user-friendly "build your own report". This area is seriously lacking for our use.

Review Source
 
 

Andrew from Ford Idaho Center
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Ford Idaho Center

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The support staffs have been excellent to work with. She has a lot of patience and actively went above & beyond what was expected of her. Thanks to both of them!!

Pros

Functionality & customization are the best features thus far. The ability to use the various settings and options to create a custom experience is great.

Cons

This product isn't a perfect marriage with our industry as far as rates are concerned. There are workarounds that are able to be learned. At the same time, this venue is very unique among other RMS clients so it isn't a surprise.

Review Source
 
 

Ashley from Lightner Creek Campground and Cabins
Specialty: Campground
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

New to RMS, OK so far

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Thank you- you guys have been very patient with me and have provided outstanding service so far. Keep up the good work and I always look forward to speaking with you.

Pros

Great customer service: kind, prompt, and detail oriented. I also like that I get some of the same reps and am building a rapport!
A lot of features are intuitive (but not all, see below)
Helps me stay organized and on top of my reservations/transactions
Still new to the program and discovering a lot of its features, but there seems to be a lot of features to be implemented to really control all elements of business in one place (RMS)

Cons

Wish customer service was available on the weekends too
While the program itself is relatively intuitive, there's a lot that is not and requires what feels to be extensive support/training. Also, it was easy for me to update User Profiles and completely mess up my Field Maintenance screen (again thanks to support I was able to get it fixed relatively quickly)
Program is glitchy and requires for me to log-out/log-in to accurately refresh data

Review Source
 
 

Gita from Comfort Inn
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

This product sucks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would not recommend.

Pros

Looked like a nice updated system to use for my hotel was basically all I was looking for in a PMS system

Cons

This does NOT work with apple!!! I asked for a refund as I only used it for one day and spent that one day trying to figure out how to fix the issue but it wasn't fixable. Regardless to say, this product sucks and only works on Microsoft.

Review Source
 
 

Mark from The Bower
Specialty: Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Support sucks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A brief but very unproductive relationship with this company. BEWARE !!

Pros

Appeared to have reasonable functionality, but not "state of the art". They have a strong user base but from our enquiries many users are far from happy.

Cons

Support was uncooperative and/or not very knowledgeable pre-conversion and since I requested a termination of the subscription, the responsiveness of the sales manager has evaporated.

Months later, they are still charging us the monthly fee, while ignoring emails requesting termination. When we finally phoned the accounts department they said "you need to fill out our termination form" !!

Review Source
 
 

John from Hillside Garden Village
Specialty: Campground
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

What a big mistake going to RMS 9+ we have had nothing but problems since joining them in June 2016

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Not much - it seems there is just one problem after another and it takes so much time to get through each account. Every day/week there is an issue - repeat charging rolling forward, smart printing, the receipting screen changing, mistakes in tariffs somehow appearing on our system - right one day then incorrect later. Confusing set up of tariffs

Review Source
 
 

BARON from ROOM TANK HOUSING
Specialty: Hotel Management Company
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Total waste!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ONCE I TOLD THEM THAT WE ARE HAVING SOFTWARE ISSUE WITH OUR APPLE PRODUCT VS TO MICROSOFT. HERE IS THEIR RESPOND ;

Hello, ------!

I am sorry to hear this. Is there anything we can do to change your mind? We value your business and would like to try and resolve any issues you are a having per, my conversation with customer service this afternoon were already in the process of creating a ticket for the Apple product errors to find resolve. Please let me know.

Regards,
Karen


PRESIDENT OF THE COMPANY CALLED US TO EARN OUR BUSINESS AND HE ENDED IT UP SAYING , IM SORRY YOU SIGNED FOR A CONTRACT AND YOU CAN'T GET REFUNDED. IM SAYING NOW;

WHY WOULDN'T LET ME KNOW THAT YOUR PRODUCT IS NOT SUPPORTING APPLE PRODUCTS PERFECTLY AND WASTING TIME AND MONEY TO HAVE YOUR TRAINING ???

Pros

Product seemed useful and affordable, however, once you start to train with them and invest your time, they will start to quote you for additional charges.

they quoted us at the beginning, after spending one month for training, they constantly keep charging my business credit card and I HAD TO PUT A DISPUTE AND stop future charges. !

Cons

IT DOES NOT WORK WITH APPLE PRODUCT !!! WATCH OUT!!

 
 

John from Craig's Royal Hotel
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Never had a worse experience with so many versions of software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The accounting side of this software has never been satisfactory and every upgrade gets worse.
There have been 4 versions of the software in as many years and the latest cloud based is impossible - we are looking for an alternative for 2 properties.
The support personnel are not interested in feedback and clearly the management takes no notice of the problems created.

Pros

Online booking appear OK

Cons

Accounting aspect lacks any practical knowledge of operating an accommodation business. The cloud system is very slow (even with fast internet connection).
Screen GUI is poorly designed and relies too much on the mouse - they think we are "Gaming" orientated.

 
 

Lyn from Mandurah Ocean Marina Chalets
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

It is time RMS looked at itself and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is probably not the software that is totally at fault, although it can be quite complicated and difficult to navigate. I sometimes think RMS delight in making things more complicated with so called enhancements
The customer service is seriously lacking and wait times are quite long.Weekends can be extremely long. Definitely don't call unless it is an emergency
Also customer after service is terrible when it comes to the changes/ enhances made to the software. No one bothers to notify when procedures changes.
I will give 2 examples of this.
1: Apparently passwords are now case sensitive as of beginning of Oct 2016. It was not until i had an issue with RMS9+ late in October that I discovered this. I had been using the program without case sensitive password and of course the first few weeks in October. All of a sudden I now have to use case sensitive password after the technician I spoke with about the issue I was having had logged in to us.
He did not tell me he had changed the password to be case sensitive and I spent a harrowing experience on a Saturday without being able log in. To me this was an emergency.
2: I was not made aware that if a situation occurs on a weekend I need to telephone support. From the support page there is no where to find a telephone number to call, The support page asks for a direct chat. but it is not manned on weekends. The Log a service request is also not manned on a weekend. This emergency number should be easily visible .

Pros

RMS 8 was a very good program in its day
RMS 9 is more difficult to manage.
RMS 9+ is still having glitches and is even harder to manage .

Cons

The longer we deal with RMS the more disillusioned we become. with everything from the software its self to the the way their accounting is handled and the customer service.

Advice to Others

Make sure you have a good hard look at RMS before you commit it . It is very difficult, expensive and time consuming to change. I would probably look at different software if I was doing it again.

 
 

Kerry from The Springs at Borrego RV and Golf Resort
Specialty: Campground
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Cloud based software for our RV resort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used a few different software programs before finding RMS. RMS is the one for our resort! We are still learning all the features and have had some growing pains with the new version but that is to be expected.

 
 

Erik from Azul Hospitality Group
Specialty: Hotel Management Company

March 2016

March 2016

Simple but Efficient

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

From the moment I started this project with the sales person, until we finihsed it, all staff were very helpful.

Likes Least

They are not compatible with a lot of gateways, we had to change our gateway.

Recommendations

Definitely know the features you need at your property and also jump on a quick demo before your final decision.

 
 

Kristie from Cozy Creek Family Campground
Specialty: Campground

February 2016

February 2016

Software that goes the extra mile

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the fact that it has so many features built into one! I don't have to keep separate logs all over the place! RMS allows me to keep track all in one place!

Likes Least

Some of the features need to be integrated a little better so they completely function as they did as a stand alone.

Recommendations

Pick up the phone, call someone that is using the software! Ask them how they like it! Go see it in action in a live setting and not just as a demo!

 
 

Ann from Islander Resort
Specialty: Resort

February 2016

February 2016

Very good, solid softward for the hospitality industry

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Flexibility in setups allowing a good fit for our individual property's needs.

Likes Least

Some of the billing features for long terms stays could be improved.

Recommendations

Speak to other users of the software and ask questions about how RMS can handle your most important functions.

 
 

Melissa from The Winding River Ranch
Specialty: Ranch

December 2015

December 2015

User friendly booking software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use and the support staff's prompt assistance.

Likes Least

Nothing, I just haven't used it long enough to be comfortable with the non daily activities.

Recommendations

Take full advantage of your training and take good notes!

 
 
 
Write a Review
Showing 1-20 of 53

Lesley from Bay of Islands Holiday Homes
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Trust Payment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

RMS is a valued part of our business

Pros

Ease of making reservations, collecting reservations online

Cons

The complex Trust System is not that easy to use for new people, once you understand the system it appears to function well - it take along time to understand, at least 6 months...

Review Source: Capterra
 

Sandra from Bicheno East Coast Holdiay Park
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use when you know what you are doing.

Cons

When I cant work out how to do something

Review Source: Capterra
 

Cherri from Palmer Trading Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Owner (Trust) Accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Always great and helpful and easy to contact.

Pros

Ease of use. Monthly statements and expenses are done at the push of a button!

Cons

Nothing at all. When you have done it manually this is like a dream.

Review Source: Capterra
 

Gini from Painters Island Caravan Park
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Thank You Letter Widget

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Quick and professional service from CSR

Cons

did not experience anything negative about service today

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: November 2018

November 2018

 

Thank you for your feedback and taking the time to complete this review Gini.

We continue to work hard at offering the best Customer Service and support in the industry and will always strive to set the benchmark in regards to our support and customer success programs.

The team will be very pleased to see your feedback!

 

Pamela from BoaVida RV Parks and Resorts
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

RMS Knowledge Base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great idea to have a library of answers for frequent issues.

Cons

Knowledge base needs to be updated. When trying to follow instructions, I get to points where the field has been moved, renamed or deleted. Now I don't know what to do other than call tech support.

Review Source: Capterra
 

Colin from Discover Stradbroke
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Customer support unexpected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I sent off 3 seperate support requests on a Saturday afternoon expecting responses on Monday. Lo and behold I had responses within 10 minutes and then a phone call when one didn't give the info I had requested. Blown away by that after my experiences with other PMS.

Pros

So many features. Especially love the reporting. We're linking up with HomHero which uses RMS for the back end Trust Accounting. The software relationship between the two is coming together nicely but with some to be expected hiccups along the way. Really amazed at RMS support which is prompt and reliable.

Cons

Communication between RMS and HomHero, while improving, needs further development ASAP. Still, better than alternatives.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: November 2018

November 2018

 

Thanks for your overwhelming positive feedback Colin.
Our Homhero is being diligently worked on by our online and Trust teams and we continue to work with the HomeHero development team to ensure we provide our customers the very best in integrations.

Our Trust support team will be very pleased to see your response!

 

Kelly from Palm Beach Motorcoach Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Monthly Payments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We will be able to charge monthly payments automatically with credit cards and have reservations made online with ease.

Pros

This software is so amazing and has the capability to do just about anything that you want it to do. . . you just have to know how to access it. Calling RMS and talking to a representative to walk you through it was very simple and helpful! CSR was awesome!

Cons

I would love for it to calculate how much the monthly payments would be when you put in the deposit instead of having to manually figure them out.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: November 2018

November 2018

 

Hi Kelly!

Thank you so much for your feedback and we pride ourselves on our customer service and strive towards offering the best support that leads to our customers being very successful.

I will take you feedback on the monthly payments back to our development and Parks support team to see if this can work in a better manner for you!

 

Marea from Pleasurelea Resort and Caravan Park
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

RMS Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and support given by the technical team with assistance

Cons

Not experienced enough yet to comment...

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: November 2018

November 2018

 

Hi Marea,

Thank you for taking the time to complete this review!

We hope you continue to enjoy using RMS and if you do have any issues please continue to contact our very helpful Support team!

 

Meagan from Lockmore Financial Services
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Making life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

very good - system easy to use, love being able to access from off site,

Pros

Easiness of use for people of all ages and abilities for the basic items.
Accessing from elsewhere from a laptop very simple and a good back up to the desktop.

Cons

Finding reports -
Mobile functionality to make bookings on the run if I am not on site.

Review Source: Capterra
 

Barbara from Aruba Sands Resort
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

GREAT SUPPORT AND FOLLOW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is so nice to be able to have the same person to deal with 90% of the time as they know how you operate and we can fully understand one another

Pros

Great backup support in such excellent time

Cons

Just the different layout of what I have been used to for years

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: November 2018

November 2018

 

Thanks Barbara!

We are sure you will begin to find RMS 9Plus a little more user friendly as you get used to it but if you do have any issues, no matter how small you feel they are, please do not hesitate to contact our wonderful support team.

As you mentioned we pride ourselves on our ability to resolve customer issues in a very timely manner.

I will pass your comments on to Adreena today who is your Primary Support contact. We do try to ensure every clients has one primary contact within the support team to achieve the best result for both parties!

 

marleen from Motel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

receptionist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

excellent

Pros

assistance is only a phone call or email away.
Find it very easy to use.

Cons

erros when up grades are done.
screen freezes some time

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: November 2018

November 2018

 

Hi Marleen,

Thank you for your feedback - we really appreciate it when a customer takes the time to acknowledge our customer support.

We will continue to improve in our communications with clients when we have planned releases and upgrades and acknowledge this is an area we do need to improve upon to ensure all of our users are aware of updated functionality.

Please feel free to email me on customersupportmanager@rmscloud.com as the screen freezing issue is a concern that we should resolve.

 

Gayle from Austin South Brisbane
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

RMS is always very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our rep is always such a pleasure to deal with and so very helpful. Keep up the great service

Pros

The service is always good and quick and nothing is a problem to her.

Cons

The updates and no advice that it has happened or if it is done on end of month

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: November 2018

November 2018

 

Hi Gayle,

Thank you very much for your feedback. We really appreciate it when a client takes the time out to acknowledge our customer service team.

We continue to work at improving our communications and notifying clients in a timely manner about updates and new functionality.

I will most certainly pass on your comments to your Primary Support contacts, Adreena and Geoff!

 

Lynne from Goondiwindi Freedom Lifestyle Park
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Fantastic Customer Service.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I love the customer service, they are amazing, so quick, so good. Just the customer service alone is worth having this product.

Pros

It's reasonably easy to use and as the years go by I am learning more and more about it. The tutorials that the customer representative gives are most enlightening and I've learned heaps from those.

Cons

It crashes at least once/day. Generally the busy part of the day.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: November 2018

November 2018

 

Hi Lynne,

First off thank you for your wonderful review of our customer service team. We really do appreciate the acknowledgement of the efforts our team go too to provide the support they do.

I am sorry to hear about your system issues (crashes) and we will arrange someone from the team to reach out to look into these for you.

 

Pauline from Whyalla Playford Apartments
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Assistance with RMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think it is a fabulous assistant especially for someone new like me learning the ropes

Pros

The friendly assistance I have received on numerous occassions

Cons

Had 1 assistant I thought was a little rude over the phone

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: November 2018

November 2018

 

Hi Pauline,

Thank you very much for taking the time to review our software.

We certainly do try to keep our support services friendly and understanding. We will continue to improve in this areas and never rest on our laurels.

If you do have any issues with our support team individuals please do not hesitate to speak to one of our managers, its only with feedback like this that we can address our failures and continue to provide the best possible support for our product we can.

 

Patrick from Cove Communities
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best software product in the market.

Pros

Ease of use and the Training Mode access to train staff is great

Cons

Need more OTA connections like AirBnB etc.

Review Source: Capterra
 

Bob from Point Sebago Venture 1
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

RMS POS Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good

Pros

The RMS POS support is outstanding. The ease by which I was helped.

Cons

delay do to time zone differences.filling out this form

Review Source: Capterra
 

Nicole from Hillcrest Apartments
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

na

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

seems quicker, but there are alot of things from RMS9 that were better.

Cons

That it's on the cloud - if the server goes down, which it has, we have no system to operate...

Review Source: Capterra
 

David from Warburton Holiday Park
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Awesome software and best help

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

More control of our bookings

Pros

The back up help provided by the RMS team

Cons

Still comming to grips with the mobile version.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: November 2018

November 2018

 

David, Thank you so much for your kind words and taking time to write such a great review .It is nice to hear from any client about the system and especially the ones that have been with us for so long.
Happy to hear your taking advantage of the mobile version of RMS. The mobile housekeeping portal is one of the most popular aspects.
Thank you for being the best part of RMS!

 

Cindy from Fisherman's Cove RV Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Awesome Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use once you learn the system.

Pros

Ease of being able to do most on one screen.

Cons

Not very much so far. I don't think I will have many cons.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: August 2018

August 2018

 

Thank you Cindy for the kind words. We strive daily to earn them and are thrilled that you are finding the system easy to use.

Welcome to the RMS family!

 

Holly from Recreational Facilities and services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

The reservation system is intuitive and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No double bookings! Better accounting and front desk controls!!!

Pros

The real-time online bookings!! If a customer is booking a site or cabin online, it becomes unavailable to the front desk staff. This has eliminated double bookings! It is not clunky like campground manager.

Cons

The error messages after the developers install an improvement. I love the fact that they listen to their customers and respond to improve the customer experience but wish they would do more testing before rolling the improvements out.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: August 2018

August 2018

 

Holly, Thanks for leaving a review and sharing the ease-of-use of RMS. Highly appreciated!
It's great to know how RMS has helped you to have better control over your property.
We appreciate your valuable suggestion regarding testing, and this will be passed on to the team concerned and as you know we listen!!

Thank you for being the best part of RMS!

 
 
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