About Total Party Planner

Total Party Planner is a cloud-based catering software suitable for small, midsize and large caterers and event planning companies. Primary features include event management, task management, communication tracking, scheduling and reporting.

Total Party Planner allows users to manage the catering process from creating proposals through reporting. Features include contact management, marketing email management, venue management, staff management, vendor databases maintenance and appointment management.

Features offered via integration are lead automation, credit-card processing and signature capture. Third-party integrations include Constant Contact, Quickbooks, e-SignLive, Authorize.net, EVO Payments International, XCharge Payment Processing, Microsof...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

120 Reviews of Total Party Planner

Average User Ratings

Overall

4.86 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(106)

106

4 stars

(11)

11

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 120 results

December 2018

Alex from Joey the Cat Skeeball

Company Size: 11-50 employees

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

One of the few things that actually gets you more time to run your business!

It has allowed us to move into the cloud and keep all of our information in a reliable and easily interfaced system.

Pros

This allows any hospitality professional or small business to present itself professionally and efficiently! It brings together all the different parts of our business under one software platform so we can easily communicate and excel. It is a lifesaver for our hectic industry and we cannot recommend it enough! On top of everything else, the customer service from TPP is rapid and helpful.

Cons

The UI and UX could be a little bit improved. We are used to seeing all the web software interfaces being very streamlined and modern nowadays. As amazing as TPP is, the interface feels a bit clunky and outdated.

January 2020

Lisa from Touch of Italy

Company Size: 201-500 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Efficient and Effective Software Program

Pros

The Total Party Planner software is both an efficient and effective program that I use every day. I rely on the TPP technology to support my busy catering schedule with reliable, detailed, automated information. The program facilitates communication between our customers, our sales team and our staff with ease. Daily reminders keep me on track. From day one, I was confident that it wasn't just a software program, but a partnership between my company and Total Party Planner. The training, set-up and continued customer support is consistently excellent and done in a friendly efficient effective manner.

Cons

I have had very few issues with the program. The Total Party Planner software was designed by people with experience in catering who had a strong voice in the design which was coupled with superior technical programming. This makes all the difference. The software is user friendly, specific to catering needs. Each time I had a question, a solution was provided. In most instances, the technology was already in place. The customer service team walked me through the steps to use it effectively. The company is interactive with me and other catering professionals. They are open to exploring suggestions and endeavor to provide solutions.

February 2020

Sarah from 3 Peas in a Pod

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

If you are looking for catering or event planning software- look no further!

Pros

We love this software!!! It totally changed the way we operate and it has allowed us to expand our business output. The main thing I love about this software is how intuitive it is! The creator of this software came from catering and created this software to help his family business be more efficient and it was such a great program that he shared it with the industry. It is is geared toward catering, is completely customizable and not just a catch all menu software. And their customer service is UNBEATABLE!!!!

Cons

There are no cons. As a customer going into our 4th year of using this software, I have absolutely no complaints.

January 2018

Karen from One Hot Cookie Bakery & Catering

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

January 2018

Used for three years and it was great but the new view they have rolled out is full of flaws!!!

It was a great product that served our company for several years. It allowed our business to grow and service a retail store front, a catering and bakery business in a new expanded facility. Currently we are spending more time trying to fix problems with the software than we are spending with clients. It is costing us money in labor, time off task, plus the added expense of redoing the event over and over to get it correct.

Pros

It was easy to use, make changes on and produce a quality product. We were not having any issues so why they made big, big changes I do not understand. For a while we could continue to use the original system but then over night the old system would not work to process payments, create menus, etc. No new manual was created and you must tech support every time you create something new. For the money we pay we should have a quality product again.

Cons

Changes were made without preparation to train the users on the new product and the product was not field tested and fixed before the release.

January 2020

Carlton from Exquisite Taste, LLC

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Exquisite Taste, LLC review of TPP

Pros

The convenience and user friendly navigation!

Cons

I can not list anything I don't like about this software. It is PERFECT for my business!