





Dashboard






Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Total Party Planner
Total Party Planner is a cloud-based catering software suitable for small, midsize and large caterers and event planning companies. Primary features include event management, task management, communication tracking, scheduling and reporting.
Total Party Planner allows users to manage the catering process from creating proposals through reporting. Features include contact management, marketing email management, venue management, staff management, vendor databases maintenance and appointment management.
Features offered via integration are lead automation, credit-card processing and signature capture. Third-party integrations include Constant Contact, Quickbooks, e-SignLive, Authorize.net, EVO Payments International, XCharge Payment Processing, Microsof...
Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2018
Alex from Joey the Cat Skeeball
Company Size: 11-50 employees
Industry: Events Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
One of the few things that actually gets you more time to run your business!
It has allowed us to move into the cloud and keep all of our information in a reliable and easily interfaced system.
Pros
This allows any hospitality professional or small business to present itself professionally and efficiently! It brings together all the different parts of our business under one software platform so we can easily communicate and excel. It is a lifesaver for our hectic industry and we cannot recommend it enough! On top of everything else, the customer service from TPP is rapid and helpful.
Cons
The UI and UX could be a little bit improved. We are used to seeing all the web software interfaces being very streamlined and modern nowadays. As amazing as TPP is, the interface feels a bit clunky and outdated.
March 2020
Harley from Fork + Farm Catered Events
Company Size: 11-50 employees
Industry: Events Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2020
Making My Life Easier!
Super amazing - our productivity is positively benefited!! Thank you TPP team!!
Pros
I love the customization of the system- we have been using this software for abut 4 years now and I know we still don't use all of the capabilities! It is super user friendly which is great when it comes to training staff members, and the cross-company ability with being able to use throughout our sales/front-of-house team as well as the kitchen/chef squad!
Cons
We always find there are small tips and tricks that we would appreciate, but the TPP team is always receptive to suggestions and are constantly changing and adjusting things to make our lives so much easier on the daily!
Reasons for Switching to Total Party Planner
Because TPP is built BY caterers FOR caterers - ease of saving data, menu details, etc
Response from Computica
Replied October 2020
Harley - Thank you for your incredibly kind words! It's great to hear we are making your life easier. That really is our main objective. Please keep reaching out to the TPP Team as you continue to explore and use more and more functionality. -- TPP Team
January 2018
Karen from One Hot Cookie Bakery & Catering
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
2.0
Functionality
1.0
January 2018
Used for three years and it was great but the new view they have rolled out is full of flaws!!!
It was a great product that served our company for several years. It allowed our business to grow and service a retail store front, a catering and bakery business in a new expanded facility. Currently we are spending more time trying to fix problems with the software than we are spending with clients. It is costing us money in labor, time off task, plus the added expense of redoing the event over and over to get it correct.
Pros
It was easy to use, make changes on and produce a quality product. We were not having any issues so why they made big, big changes I do not understand. For a while we could continue to use the original system but then over night the old system would not work to process payments, create menus, etc. No new manual was created and you must tech support every time you create something new. For the money we pay we should have a quality product again.
Cons
Changes were made without preparation to train the users on the new product and the product was not field tested and fixed before the release.
September 2020
Colin from MADELINE'S CATERING
Company Size: 11-50 employees
Industry: Restaurants
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2020
Customer Service
Pros
The customer service is amazing... [SENSITIVE CONTENT HIDDEN] has always been there to answer any questions I have or help me with any issues. I will continue to use the software during my catering career as a business owner
Cons
You cannot delete items - making an item discontinued is not enough. We should be able to delete an item from our menu but not have it affect a proposal. This is the most frustrating part about the software. ALSO the mass emails does not work for gmail users. That is ridiculous and hurting our business daily.
Response from Computica
Replied October 2020
Hello Colin. Thank you for your feedback. I want to encourage you to reach out to our Client Care team to resolve your GMail issue. We have enhanced the system to be able to use your Gmail application as your personal mailing gateway. Also, at some point we will allow you to delete your Menu Items from the system but for now it's important to retain them for reviewing your historical events. --TPP Team
February 2020
Esther from Plain and Fancy Caterers
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2020
In a World Where Customer Service is a Dying Art, this is Customer Service at Its Finest
The software streamlines the process from inquiry to close. Customer Service is ALWAYS Phenomenal. I'd like to give a shout out to [SENSITIVE CONTENT HIDDEN] and to any representative whom I have failed to name, THANK YOU TOO! I don't feel like a client, I feel like the TTP Tech Support is part of our Team!!!
Pros
I believe the software is extremely user friendly. Having a background in computers and programming myself, I find the various features both invaluable and easy to understand. I am looking forward to the New View slated to be released this year.
Cons
It would be nice if there was a report where we could see what items were most popular for a specific client. As always, a multi-day event feature would be nice, as well as, being able to view sent messages in my outlook or godaddy sent items folder.
Reasons for Choosing Total Party Planner
I wasn't a involved in the final decision, I came in a year ago and learned the software on the fly through self teaching and the wonderful people at Technical Support.