Procare Software

Pros

The design of the software, the ease of use, the ways you can use it to communicate with parents and employees.

Cons

How long the program takes to update. It could be my computer but I’ve attempted to update it on multiple computers and it’s slow on all of them.

Procare is how my business runs! We use it for all payments, sign in and out sheets, time cards for staff, scheduling students even simple things like birthday lists. Procare is the staple in my child care.

Pros

There are tons of things you can do with this software. It is very versatile and has lots of features. The customer support is really really good. I'm sure they realize their software is difficult so it's nice to know I can call and speak to a live person who will guide me through whatever steps to help me with what I'm doing. They are always very polite and helpful.

Cons

This software is rather complicated to use! The software is for child cares and in my experience most child cares are full of people with degrees in child care and psychology! Finding a tech savvy person isn't as easy. I have tried my best to understand and take notes along the way-but I would say this software is NOT user friendly. Plus, there are times when a pop-up window comes up changing a setting and if you choose it you can never change the setting back. I learned that the hard way...

Procare is very helpful with things like keeping track of billing and checking children in and out. It does occasionally have issues running but normally it resolves within about half an hour. Overall I would recommend this software.

Pros

Procare is easy to use. It has many different functions like keeping track of billing and what kids are checked in or out.

Cons

Seems like every couple of weeks it has problems with freezing especially during busy pick up times.

We primarily use Procare for billing and attendance at our child care center. It has been a great program for our center and the parents are pleased as well.

Pros

Procare gives you a platform to complete your scheduling, billing, tracking, reporting, and attendance. The system has multiple extensions you can purchase to grow with your company and your needs.

Cons

Each extension costs extra and you need the cloud before you can use some of the others.

Overall, if you're looking for a central place to organize all the many things that come with childcare, this is the best product on the market that I'm aware of.

Pros

I first used Procare as a parent in my infant son's childcare center. It was easy to check him in and out by having an ID and password number and I loved that I could see my balance on our account and get messages from the director of the childcare center.

When I took over at a different center as the director, I was pleased to see they used the same program. Additionally, this center increased the ease of checking in and out by having a fingerprint scanner for parents to check students out and for employees to clock in/out. As a director I could easily see which students were there on the home page and the home page was customizable to what I wanted to see (ex. upcoming staff/child birthdays, children currently checked in, children recently checked in/out etc.). There is another tab where detailed children information is easily inputted and organized as well as an employee tab.

I really haven't seen anything else within childcare systems that has as many options and functions as Procare.

Cons

Some reports can be difficult to find and not, at least to me, logically sequenced. However, I can usually Google to find the answer.
I would love Procare to come out with an app for classroom teachers to access and parents to access where teachers can input students eating records and parents can pay their balance.

I have enjoyed using procare, I haven't run into too many issues in the 4+ years of using it. I do spend time each school year having to adjust certain items, but overall I have been satisfied with their program.

Pros

Once I have everything set into ProCare it is easy to manage and function with. We use Procare for our billing system primarily - tuition express has been a huge help with us as we transitioned from a center that only took checks and cash to a center that is now 98% electronic payments. Procare is easy to manage and work with and when I have questions or stumble on something I can always seek out their manual and typically the information is there for me.

Cons

I have come to realize that Procare will nickle and dime you for certain things. I have found recently more and more companies that are offering what Procare offers for a fraction of the cost. We are planning on transitioning from Procare Billing to another software/app system for families. To add on certain features with Procare it will cost you.

Pros

I love the family accounting. It is very clear and easy to personalize.

Cons

You cannot easily delete information. If a child or family is entered twice, it can be difficult to fix.

Pros

This program was easy to use and was easy to navigate, especially for a new user.

Cons

At times I had issues with it crashing but customer was great in handling it.

Pros

I like that the customer support team is so friendly and helpful when I call and have a "dumb" question. They never make me feel like I am dumb! I also like the web support because often I can go on there and get my question answered without calling in!

Cons

We stopped using the time clock because it was too slow. When we have 30 employees clocking in and having to enter 2, 4 -digit codes by the time they were half way through the last half were showing up tardy when they really weren't. We found a system that had one 3 digit code that was much faster.

Procare is a great idea and has a great objective. However, there are some kinks to be worked on. Adding people to pick up a child was difficult because sometimes their finger print was already in the system for something or someone else.

Pros

I liked that you could use a finger print or a code for parents to check their kid in and out of the center.

Cons

The hardest thing about this software was printing out rosters for each class. I had to go through a process just to print out each class's roster one at a time. I could not find a way to print out all of them at once.

Pros

From my experience, it was super simple and easy to use. Logging in and out as an employee, and logging in and out as a parent. It was very helpful that it would automatically alert someone if they were reaching their limit on child care hours, or alert an employee if they forgot to sign out the day before.

Cons

None that I can recall! The only issue from an employee stand point was that I needed management to fix errors like forgetting to sign out, but I can see how from an employer stand-point you wouldn't want employees messing with their hours.

this software has kept our center organized

Pros

This software makes it easy to keep up with the employee and family information

Cons

sometimes it will freeze up and make you log out and log back in

Pretty positive for the most part.

Pros

Easy application to use for the most part. User friendly but can be confusing has a lot of features to it.

Cons

the updates and how it can slow everything down. small issues that the procare system has had over time.

Pros

My kid's school uses this software and it seems helpful. They got everything under one roof.

Cons

Just started using it so not sure as yet.

Pros

This software is very extensive and offers lots of options for standardized and customizable reports for data management at our school.

Cons

Though customizable to a point, some of the reports that we are able to run do not include specific information that we would like to include.

Pros

I love that it is easy to use and stores information on children/families and staff.

Cons

There are outages occasionally, but not too often.

I am a project manager in the technology department of a major state university. My primary function is to help our departments purchase software they need to conduct their business while maintaining the integrity of the university's systems. Procare was contacted by one of our departments, at the same time I was attempting to contact them for another department to initiate a demo. The first department had already had a demo and was ready to purchase, but needed to run their request by IT Security for approval. I called the sales rep, 3 times and left 3 messages. I emailed her with a request for them to complete a Higher Education Cloud Vendor Assessment form. This is a security questionnaire mandated for all higher education facilities looking for Cloud solutions. 2 1/2 weeks later, I finally get an email from the sales rep saying that they decline to answer the security questions based on a lack of resources. So, I called the support manager to see if I could arrange a conversation between him and one of our security guys. He asked for a summary of the questions ahead of time, I supplied him with the general topics of the conversation, and he emailed with yet another, poorly defined written document (that we had already read and which did not adequately address our security concerns). So, they're the leader in this space, they obviously don't need our business, and their complete lack of response has me wondering what their customer support is like.

Pros

Its features. Its one of the very, very few out there that offers advanced accounting/budgeting capabilities

Cons

Security....this software isn't secure. Or if it is, its poorly written documentation does not adequately describe its level of security so that could possibly be assessed.

Pros

Great product easy to use and integration is key

Cons

Can be an adjustment process getting use to the product.

Pros

ProCare is fairly easy to use. I did not receive any formal training on how to use the program, but I was able to teach myself how to use most functions fairly quickly.

Cons

This is not a deal breaker, but I would have liked to have seen more options for backgrounds on the program, since I like to decorate my desk and classroom according to the seasons.

I've really just gotten started figuring out this program to decide we want to stick with it. So far so goos.

Pros

The options available can be catered to your business needs. I like that you can use specific modules rather than needing to recreate the wheel.

Cons

A bit pricey but you get what you pay for I guess