





Family data






Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8, Windows 10About Procare
Procare is a childcare management solution designed for childcare centers, daycare, after-school programs, school districts and child activity centers. Procare’s modular format allows centers to choose the modules they need. The software helps users manage the tracking of family data and accounting, meals, payroll, employee data, activities, payroll, expenses, and attendance. Procare also offers modules that include tuition collection, classroom management, parent engagement, and cloud data hosting.
Procare’s Family Data is the core module of its solution, designed to help automate data collection and administrative tasks. The solution packages include family data, employee data, family accounting, attendance tracker, tuition express and Procare c...
Family data
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2019
Marlene from Child Dev. Center of Jackson County
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Great Software for Child Care Centers
We love this program. It provides us with one place to quickly find out so much information. Log-in and see total enrollment, enrollment by classes or ages. Tracks child information without searching through files or looking in multiple places. Tracks employee attendance and any other info you might want to add like: Date of Hire, schedules, vacation time accrued or used, etc. Many things a pre-programed, but you can personalize it yourself or request assistance from a fantastic customer service person. This makes my job so much easier, especially with continual changes to State Day Care Licensing regulations. You do have to enter each child's information when they enroll, but once and it's done. Can update any information with only a few clicks and everyone that you assign a role can see everything.
Pros
Simplicity of use. Saves paperwork. Can be used to create reports. Easily see everyone who is still in the building (children and staff members). Records many different types of information (attendance, immunizations, medicals, state required paperwork, Food Program info for the USDA CACFP, tuition fees, and other misc info.) You can program it to add user specific information such as allergies, restricted pick-up, authorized individuals for pick-up, etc. We even have a door unit that stores fingerprints of authorized individuals for pick-up and then allows the door to unlock for entry.
Cons
W e have had to replace the door unit after someone cracked the screen and someone just chipped the fingerprint reader which may need replaced (it is still working). This is the result of individual user misuse though and not an actual flaw of the program or hardware. There is an annual update fee, but it is well worth the cost for the time and paperwork it saves.
Reasons for Choosing Procare
This product best met our needs, allowed us to personalize it, was not as costly, (didn't have a monthly fee, and was not limited to the number of clients or users. We tried a few others but this was our favorite overall.
March 2020
Kelly from Westfield Child Center
Company Size: 51-200 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2020
We love Procare!
Overall I have a great experience! We have a large center with kids infant up to 13 years. We also are unique in that we use it for our swimming programs too. These range from 2 years old up to adults and the customer support to help us set this up was fantastic!
Pros
Procare does a lot for our center! We also love how there are additional features you can add on. It is great for tracking families, payments, and even adding activities. Overall we have had good experiences with the customer support. We also love the cloud so we can access this anywhere! The customer support is usually great as well. The people are willing to help and teach you learn more about Procare's capabilities!
Cons
Procare does a lot but some of the features are a bit updated. The texting feature isn't great. It still uses phone emails to send these and we always have problems with it working correctly. The emails are also not great. It can't be customized, images can not be added unless it is an attachment and it can only come from one email administrator unless your company uses Outlook. I also feel like the customer support overall is great but sometimes, I get someone who doesn't seem to know what he is talking about. After a long wait, this can be very frustrating.
Reasons for Choosing Procare
Procare does so much and can be purchased in pieces for exactly what you need.
December 2020
Ashley from Webster schools
Company Size: 11-50 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
December 2020
Procare is amazing!
Procare was everything i needed. We store all families information , billing, staff information and time clock as well as logging and tracking immunizations. It one program for all your needs!
Pros
Easy to use and update. I love the secure and easy payments too.
Cons
There is nothing I didn’t like. Once in a while we would be offline and that’s frustrating but their customer service is great!
Reasons for Choosing Procare
Most things available for a good price
Response from Procare Software
Replied December 2020
Hi Ashley - Thank you for the review! We are so glad to hear that you are enjoying Procare. We appreciate you as a Procare customer!
November 2020
Angel from ABC HALO'
Company Size: 2-10 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2020
GREAT CUSTOMER SERVICE-NO WORRIES
Over all Pro-Care service our needs and the customer service is outstanding. I worked with a customer representative [SENSITIVE CONTENT HIDDEN], he was amazing and very detailed. He allowed me to ask questions and he didn't make me feel like my questions were small.
Pros
The Batch payments was one of the most helpful.
Cons
The pricing during the COVID-19 DIDN'T CHANGE.
Reasons for Choosing Procare
When I first opened I invested in Pro-Care. I decided to come back because it fits our needs and I can actually process my own payroll without a third party.
Reasons for Switching to Procare
The parents weren't pleased with the way the billing was set up. We weren't happy that we couldn't select our own dates to bill.
Response from Procare Software
Replied December 2020
Hi Angel, thank you for the review. We appreciate you as a Procare customer! Let us know if there's anything we can assist you with!
January 2020
Sherrie from Little Sprout Preschool
Company Size: 2-10 employees
Industry: Primary/Secondary Education
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
3.0
Customer support
1.0
Functionality
5.0
January 2020
Unfortunate investment of time and money
Overall I think the core and idea of procare is beneficial but ONLY if it works. Can't use a product if it is continually locking up.
Pros
This has a great foundation of ideas. Student check in/out, Employee check in/out, billings, time tracking, payroll, general ledger. Truly an all in one for a small preschool. Too good to be true for sure!
Cons
The cloud base software clearly has issues they can not fix. Our check in computers are constantly locking up since the last update in November 2019. After using the same computers and hardware for 5.5 months they ran an update and now problems. We manually key in employees and students often which is time consuming because the computers are locked up at the time parents are picking up or dropping off. Tech support is NONRESPONSIVE to emails and hold times are on average of 35-45 minutes when calling tech support. They said today it is because they are "swamped". That speaks volumes, that means their product ISN'T working. They have been "working on patches to fix this" but in the mean time they have used the excuse it was because I wasn't hard wired to the internet. After the expense of hiring someone to run the wire and hardwire all of the computers they still are locking up. Now Procare support wants me to replace the router because it maybe causing problems. Cutting my losses at this point. A lot of time invested in a software that locks up frequently through out the day. Training is horrible and much of my experience has been self guided. They do have an extensive online resource which is very helpful but yet time consuming as you navigate which article you really need. When training is scheduled it has been late and limited to one function of the software. When asking about other functions you are directed to schedule training for that specifically.
Reasons for Choosing Procare
Because they gave me a discount on my first month so I could use it as a learning month before going live.
Reasons for Switching to Procare
We needed in integrated system for all aspects of the business.
Response from Procare Software
Replied January 2020
Sherrie - We're very sorry to hear about on-going issues with the check-in system at your preschool. This appears to be a unique situation and we will work with you individually to resolve it. It's true that January is typically the busiest month for technical support; it can be easier to reach us later in the day (after 2:00 p.m. Pacific) or to email a request to tech@procaresoftware.com. As to training, we are happy to get you whatever help you may need. We will reach out soon to see how we can help.