About ChurchTrac


ChurchTrac is a cloud-based church management solution made for churches of all sizes. It enables users to manage people, groups, attendance, events, contributions and more. Additional features such as messaging, processes and accounting enable ChurchTrac to be the hub of communication for multiple ministries.

ChurchTrac’s membership management module tracks contact data, baptisms, interactions and other notes for members, visitors and prospects. Search tools allow administrators to find individuals or families in the database and create lists of people who meet custom search criteria.

Additionally, members can be organized into various groups, such as small groups, committees and classes, and their communications and attendance related to those groups are tracked.

The giving module provides tools to record and track contributions, pledges, tithes and payments for other expenses, including camp registrations or books. Administrators can also print tax statements for individual contributors and create comprehensive reports for reconciliation and reporting purposes.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

257 Reviews of ChurchTrac

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(211)

4 stars

(38)

3 stars

(4)

2 stars

(3)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 257 reviews

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February 2019

Roy from Pine Ridge Missionary Baptist Church

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Easy to use and Economical Church Membership Software

In my opinion, at this time, ChurchTrac is the best replacement program for my old computer based system. With the cloud based program I can let other Church leaders have access to the information and improve our ministry to our members. I'm a Deacon and this program really can help us with our Deacon Family Ministry Plan. The cost is really great also. We're not a large church and finances are always a concern. Another feature I think will be advantageous is having our data in the cloud. I won't have to worry about keeping the system backed-up. I searched and reviewed several other programs before deciding on ChurchTrac. In my opinion, this is the best program for the money.

Pros

I liked most the ease of learning the software. I took time to enter all of our Church members into the trial version of the database because I wanted to learn the software. By the time I had entered all names (about 200) I was amazed just how much I had learned to navigate the database. I ran all types of reports, tried everything that I thought I would use and I was very happy with the results. I also communicated with customer support and their response was excellent. I won't be using all of the features in the beginning but it's nice to have those extras in case I need them in the future.

I also liked the Archive feature. This allows me to place those members who haven't been to Church in many years or have joined another Church (and did not communicate that to us) in a separate area. This helps keep our membership roll clutter free. The capability of bringing these archived members back into the database is extremely important. Their data is still in the system and if we ever bring them back on the Church roll, it's just a matter of updating their information.

One more like. The price is excellent. I'm purchasing this software for our Church from my own monies. I have kept the membership roll for many years on an old computer based program. The person that wrote that software is no longer updating the program so I'm sure it will fail to operate in the future as technology changes. Thank you ChurchTrac for an economical database to keep up with Church membership.

Cons

There were a few features that I got used to in the old computer based program that I was using, that was either not possible with ChurchTrac or difficult to make happen. One was a neat little directory of members (5" x 8 1/2" when printed and the paper cut in half). This was the perfect size to fit in your Bible or purse. All our members liked the size. However since playing with the reports on ChurchTrac and communicating with the support team, I have finally figured out how to print a report that is exactly that size. It's a little more work than my old program but, the result is the same.

Another feature that is lacking (in my opinion) is the numbering of the pages of the reports. This is very handy when your print the reports that are multiple pages and are assembling them. I think each report should have page numbers.

One more dislike. I think all reports should have the total number of members, on that report, at the end of the report. Say, on the last page at the bottom. This would help greatly when someone asks for a total.

March 2018

David from Roseville Baptist Church of Roseville, CA

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Great Product... will grow with your church - Used at a previous church and just got for new church

Pros

If you are a small church that needs a good online database that doesn't break the bank, this is it. There are numerous features that you can choose what fits your particular ministry and have everything in one area... instead of needing 4-5 different programs to do it all. One of the best things is that you can add more and more names and then simply pay to upgrade to the next level as your church grows, so you don't have to waste money for a database of 1,000 if you only have 70 in your church currently! But (hopefully) as your church grows, you will have the finances to have the program expand with you. I also enjoy ChurchTrac as a pastor, because I can log in on my phone or iPad from wherever I am making a visit to add notes about the visit.
We have also added multiple volunteers users who want to help make visits, send cards, make phone calls, etc who can add notes when they do so; there are great restriction capabilities available, so I can allow volunteers access to these note areas without allowing them access to giving records or more confidential pastoral counseling notes.
We have also integrated this into our children's ministry/nursery area and purchased a Dymo label printer to give each child a name badge upon check in with emergency phone numbers and allergy warnings.
Finally, the congregation access is awesome, so everyone can update their own information or get their own giving records whenever they would like to check!

Cons

A few of the reporting features are somewhat limited and not able to be as customized as I would like, but this is such a minor issue compared to all the Pros that it's hardly worth mentioning... but it was a required field so I had to come up with something.
I did have an issue when I wanted to add more volunteer users, but it was fixed within an hour of opening the ticket due to their AMAZING customer service!

November 2016

Jeremy from Portage Avenue Church

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

November 2016

ChurchTrac Online - good value for money, not perfect but does most of what you need to do

We switched to this software from PowerChurch, which is old and outdated. The difference was huge. Compared to outdated software like that, this software is very easy and enjoyable to work with. However, I also tried out Breeze, which is significantly better than ChurchTrac from what I could see. Their pricing is a flat rate, however, so for a small church like ours ChurchTrac provided more value.

Pros

1) Very easy to use
2) A good amount of functionality
3) Above all, the price is better than other online options I found
4) Mobile website works quite well - the online functionality is a big plus for any church who is not already using an online database

Cons

I have not had the best experience with their support people. Getting our database integrated into ChurchTrac was a bit of a hassle, it took us a while to do as we are a smaller church without a ton of staff resources to dedicate to this. We were constantly losing access to the database because our free trial had ended and it was time to pay for a software that we weren't even sure we would use. They did always extend our trial but it was a hassle and I felt like we were under the gun for taking so long. The biggest thing was that at one point the support person made a significant mistake in what she communicated to me, and rather than apologizing for that mistake, she told me it would cost our church a fee to re-import the database. Eventually that charge was waived, but there was never any admission of that mistake or apology at all.

The software is also not very customizable for some features. In order to print tax receipts that look official and properly formatted, our accountant is having to download csv files and merge them together in Word.

Similarly the calendar isn't very usable, because you can't sync it with your mobile calendar app. To use the calendar on mobile you'd have to log in to the mobile website, which is a lot of extra steps for a common task. Instead we are using google calendars so that we can sync all of our calendars together and use our mobile calendar apps, and then we are syncing those calendars one way with the church trac calendar, and then printing it from Microsoft Outlook, cause that's the only software that seems capable of printing a readable calendar. This all took a lot of time to set up. But now it is working very nicely.

There should be a mobile app. I'm not usually one to use apps for something that can be done in a browser, but it would be nice to not have to constantly log in on your phone. An app could just stay logged in so that access is much quicker. I'm not sure if other database software like Breeze offers this option though.

May 2017

Terri from Rush Christian Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

affordable easy to use program with incredible features and great support! You won't be disappointed

This software will make our church more excellent in serving God.

Pros

We have used this program for a year and love it. We use it to track our membership, attendance, finances and calendaring, but there is much more to it. They recently had an upgrade, we were concerned we would not like it, but wow! This is what you call an upgrade! It is even easier to learn and navigate. It has so many new features, I haven't even learned then all yet. I appreciate that members can access and update their own profile when you give them a code, and the church can control what parts of the membership list members can view. They can also see the calendar and their donation info. We haven't used it yet, but there is a child checkin system with access to info about childrens' allergies, special needs, etc. And all of our favorite features are still there. Easily accessed from anywhere online. I write this review to thank the support staff and creators of this program and with the hope that other churches will try it. We could never afford these features in our small but growing church. This will help us to do a better job in serving our congregation. And if you think, well I don't like that there is not a number to call for help, let me tell you that with just a tiny slice of patience to write them a message, you will receive excellent, courteous, and easily understood accurate information to dove ant issue or question you have. Folks, this is a truly Christian organization in my opinion.

August 2018

Tommy from PromiseLand Church of Sherman

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

A Church Management Software & Support that actually does what it says... simply.

This software is very easy to learn. I pastor and work full time and was able to pick up on how to set it up and use it a lot quicker than a couple of the other bigger names we have tried including one that we paid over that was never used b/c it was just too complicated for someone other than a CPA. One of the other great things about ChurchTrac is that it is affordable for all size congregations and as you grow the software grows with you. Every interaction with ChruchTrac support has been amazing.

Pros

Easy to learn. Easy to teach volunteers. Simple and accurate form of accounting. Budget creation. Various built in reports that allow you to monitor income and expenses quickly. Fund accounting. Member access portal to view events and their giving statement/pledge progress. The ability to archive inactive members or guests so that it does not count towardOnline help documentation and 24hour turn around on support tickets.

Cons

They do not have 24 hour support. When we have had a problem or I fail to understand something the online help and support ticket system has been flawless. The software exceeds our expectations and as of yet we have not experienced any real negatives.

January 2018

Tommy from PromiseLand Church of Sherman

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Easy to use software that allows us to manage the resources entrusted to us as a Church.

360 accounting, member management, communication & growth tracking per member/guest, giving management, fund management, streamline budgeting and financial reports, member text to give, recurring giving, I can go on and on we are very pleased with this software and the company they stand behind their product and offer amazing support even if you make mistakes they are there to help you correct them. I tell all of my ministry friends about Chruchtrac. We are relatively a small church with a limited staff but having ChurchTrac in our corner empowers us to function wiser and be more effective.

Pros

imple to use and everything we needed to accurately track expenses, giving, and payroll as well as budget and financial statements. The customer service and support is unsurpassed. Not only that but when you do reach out they treat you with respect every step of the way without making you feel inferior due to your lack of knowledge or understanding in accounting or technology. Volunteers have really enjoyed using the program which makes life easy all the way around and it is by far less expensive than a lot of the other "names" out there... you will not regret utilizing this software/program for your church or nonprofit's needs.

Cons

There is no application for mobile use; however, the site adjusts perfectly to every device I have logged in from. The text to give function works once your member goes to the member site on your website and gets it set up. It would be better if any person could text to a specific # to Text N Give but overall it is still amazing that you get all of this functionality for the cost and top notch support!

January 2017

Donna from Bethel Pentecostal Holiness Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Excellent Company to deal with

I have been with Church Trac for years, using the desktop, I just went online version Monday, and with all the excellent help and replies so quick, I was able to get to work with it. The features I havent' learned the all, but I am trying each day to get on and work on something, and find things on there that is very helpful.. Love the front page with reminders and birthdays coming up, that will be a great help to me since I am in charge of sending out cards and all... I was hesitant of going online with this, but I took the jump, and glad I did. If you were to get this program from some one else, it would cost you a fortune, for the price I cannot believe it... I am sure God is into this company and people working there...

Pros

I love the front page with dates, reminders and notes and all...I know I am really going to like
when I use the message phone, I will love it will show who got it and didn't, having so many complaints, from people at church with the old one, not getting the message, so now I will know..

Cons

I have to get use the giving page, typing in letters, and names popping, on old program names easier to get to, but I am sure I will get the hang of it..

June 2018

Alex from Journey of Faith Christian CHurch

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

ChurchTrac is an EXCELLENT resource that is unequaled and unrivaled for the cost.

Pros

ChurchTrac offers similar capabilities to the "bigger names" at a fraction of the cost. Having the ability to integrate with MailChimp, have accounting and budgetary functions, can limit access to selected modules (i.e., accounting and giving), provide congregational access, and automate functions reduces the time staff must spend on the computer while increasing our ability to be with people. The fact ChurchTrac can provide the same capabilities as others but at a much lower cost serves to reflect they truly have a heart for churches and ministry. It is not just talk with ChurchTrac. The support staff is wonderful and quick to provide help or answer questions. We have never once regretted our decision to trade a "big name" CMS for ChurchTrac! I only wish we found them at the time we planted out church and used them from the beginning. If we had, it would have saved a significant amount of money to which we could have applied to ministry.

Cons

This is certainly NOT a complaint, but a reflection of our reality. Integration with outside platforms is limited. We joined the ChurchTrac family with certain accounts already established and chose not to change those relationships. Maintaining these relationships caused us to sometimes do duplicative work. Having identified the limitations of limited integrations, I have found the ChurchTrac staff always willing to receive and entertain ideas for future additions.

May 2016

Tim from Alta Canyon Baptist Church

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Game Changer

I would recommend ChurchTrac to any church...of any size. I have worked with Quicken, Quickbooks, Power Church, as well as ACS, and ChurchTrac is by far the most user friendly and easy to use. I now pastor a small church in Salt Lake City. When I first arrived, they were using Quicken. Quicken can be manipulated to work with a small church but is so limited in what it can do. We had somebody using Excel to keep track of attendance. The Financial Secretary created his own Excel spread sheet to keep track of giving, and the treasurer making her own to keep track of the different designated funds. We were referred to Power Church. We tried for 2 year to make it work (went through personal tutoring from Power Church, and even hired a CPA for a day to help us) but we had no confidence in the software. We continued to use Quicken the whole time and were so afraid we couldn't teach anybody new how to use the program when we didn't know how too. This is not to say that Power Church isn't good in the right setting, but we were clearly not that right setting. That is when I found ChurchTrac. It reminds me of that little car that is packed with all the technology of the big luxury car. It does everything. In one little program, if I wanted to, I can track attendance, giving, budget, payroll, accounting, spiritual shape of the people, birthdays, calendar events, blast out emails or texts, and so much more. I can do all this through my computer, tablet, or smart phone, and so can anybody else, depending on their permission level who has permission to do so because it is all on a secure cloud. Even church members can have access to the program from where they are to get contact info (Names, Numbers, Addresses) for other members, calendar events, update their profile, or see their giving history for the year. And the best part of this whole program...I set the whole thing up myself for the entire church with no help and have also helped other churches do the same. Their help tab within the program walks you step by step through the whole setup process with pictures and if I have ever needed anything from a personal touch, I always had my issue resolved within the hour. They have been quick and thorough. The extent of what I know about computers is "control alt delete" and "restart". I can honestly say 2 things: If I can do it, so can you, and If you get this program...you and your entire church will love it.

June 2018

Maggie from South Kendall Community Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Best bang for our buck!

Addresses specific church needs not needed in regular bookkeeping (donations, pledges, membership etc.) at an affordable price.

Pros

ChurchTrac is geared to the specific needs of churches where something like QuickBooks would not suffice for us. They have a ton of features we don't even use as our church is mid-size and we just haven't gotten around to implementing certain things but it's nice to know that we can use them all when we get around to setting things up. Their customer service is FANTASTIC. I shoot them an email with a question and I usually have a very quick response in my inbox. The last time I emailed not only did they tell me why something was happening, they went ahead and pointed out the 2 deposits causing the discrepancy! They continue to impress me with the help they provide.

Cons

Coming from a bookkeeping background I sometimes think that something is not functioning the way "it should" but it's always been resolved to my satisfaction.

August 2017

Jeff from First United Methodist Church, Hutchinson, Kansas

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Great church database software for any price, plus the price is quite affordable!

My church is better organized and has saved money in the process.

Pros

ChurchTrac Online is a quality church database solution. It offers good solutions for varied needs-- not only membership and attendance tracking but also giving statements and even basic accounting and calendar. We have come to use nearly all of its features. Customer service is also very fast, responsive, and helpful. Plus, the yearly price is fantastic-- far lower than competing software packages that do only barely more.

Cons

As good as ChurchTrac Online is, I wouldn't quite call it a fully mature piece of software yet. It still lacks basic features such as robust attendance analysis or even having a way to view a member's attendance history for that matter. (It's worth noting that you can download most data as a spreadsheet to do your own analysis elsewhere.) The payroll feature is also very, very minimal. That said, I'm not complaining... it is remarkable what they are doing for the price point!

August 2017

Daniel from Fostoria Church Of God

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

<