VolunteerLocal Software


VolunteerLocal is a cloud-based volunteer scheduling solution that helps users organize, manage and communicate with volunteers. Key features include real-time reporting, volunteer data collection and onsite check-in.

VolunteerLocal helps users recruit volunteers online using a self-scheduling interface. It also helps users contact volunteers in order to update them about upcoming events. Custom registration forms for volunteers are included. The real-time reporting feature helps users review jobs and shifts that have been created. This report allows users to re-assign, blacklist or delete volunteers. Administrators can modify security settings to granting role-based access to employees.

VolunteerLocal’s credit card integration, so users can charge application fees or refundable deposits. Refunds can be issued using the system’s charges dashboard.

It is priced on a per event annual subscription basis.



76 Reviews of VolunteerLocal

Overall rating

4.75 / 5 stars

Filters:

Showing 1 - 20 of 76 reviews

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

VolunteerLocal meets all our needs

We manage over a thousand volunteers during a 3-day event, recruiting them in the 3 months prior each year. With the help of this software, one volunteer coordinator is able to handle all the needs of our volunteers on a part-time basis. The VolunteerLocal team has always been able to help me get they system set up for the next year quickly and easily. They have resolved any issues I've raised within a day or so. I couldn't ask for better service.

Pros

I like the flexibility of this software to handle unlimited volunteers in many different jobs and shifts. I also like that we can communicate directly with specific groups of volunteers - eg all those in a particular shift or job, and download lists of volunteers for almost any purpose. I also love that each year, we can copy over everything we set up for the previous year, which makes it very quick to get going. I appreciate that the sales and service is handled by just a few key staff who understand the product very well, so I can build a relationship with them and get quick answers to my questions.

Cons

We've been using this software for a few years now, and most of the issues we came across were fixed quickly. The only ongoing issue has been an inconsistency of fonts and sizes of text on the integrated part of our website and in some outgoing emails, and VolunteerLocal has fixed those as needed.

November 2018

Tara from Peggy Addams Animal Rescue League

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Why I recommend Volunteerlocal.com

I recommend this service whenever I can. It's very helpful when collecting volunteers and communicating instructions and details. We use the program for more than just events - we sign up staff members and volunteers for training and have used it to schedule staff interviews too. It's an effective way to decrease the number of times you have to say or email a detail or instruction.

Pros

Ease of use and support. Volunteer Programmers hear from 100's of volunteers a day, especially when recruiting for an event. Sending the link with instructions and confirmation has significantly reduced the number of calls and emails I have to send with the same message. The communication tool is my favorite feature - that and the password protection for certain volunteers roles.

Cons

Would be nice to have an easier way to archive. There a few too many steps.

September 2018

Marcey from Ann Arbor Street Art Fair, the Original

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Volunteer Local a.k.a. Volunteer PERSONAL

Personable service (although sometimes it takes time for a response). Especially nice to feel you actually know me, my organization, my specific quirks. I love all the things the VL program can do to stream-line my job. This year my working hours decreased while my volunteer roster increased!

Pros

Fairly logical program, stream-lines my job immeasurably. I especially like the automated (pre-scheduled) responses to volunteers. What a load off my desk!

Cons

Sometimes I work from home, late at night. Wish I could call customer support when the spirit strikes me!!

November 2018

Liz from Oxfam Australia

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Volunteer Local

Pros

Volunteer Local gives the volunteers control over when and where they would like to volunteer. They are able to add friends which is great and if something comes up they can also cancel their shift. All of this greatly reduces the amount of time my team spends on the phone and talking to potential volunteers.
I also love the email feature and birthday notification.

Cons

It does not integrate with our organisations CRM and the label printing function does not work with the volunteer name tags we use. However, these are small things and the benefits of using Volunteer Local definitely out weigh these little things.

September 2018

Jana from Youth Emergency Services & Shelter of Iowa (YESS)

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great service

VolunteerLocal has been an invaluable service for Youth Emergency Services & Shelter (YESS) and our annual special event, the YESS Duck Derby. The site is incredibly easy to use and the communication features make it easy to share shift updates and last-minute details to volunteers all in one place. I highly recommend VolunteerLocal for anyone managing an event that utilizes volunteers.

Pros

I love the ease of use, both from the administrative side as well as the general user.

Cons

There can be some clumsiness if you choose to only confirm a volunteer once they have clicked a link in an email to confirm. In the interim the shift does not appear to be filled, so you can end up overfilling a shift pretty easily. It would be nice if it could place a "hold" on the shift for maybe 24 hours or some set amount of time.
There is a simple solution to this, though, which is just to change your settings so that the shift is automatically confirmed.

March 2013

Chantelle from Alzheimer's Association, Greater Iowa Chapter

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2013

Wonderful people, AMAZING product!

If you're not using VolunteerLocal, you should be! This product has been so perfect for our small nonprofit. I went from sending at least 5 emails back and forth between a potential volunteer and trying to manage a 150-column, 5-page spreadsheet (and that's on legal paper) to simply copying and pasting the link and letting volunteers do it themselves! I can easily pull weekly reports to track our recruitment progress and send emails out when needed! Couldn't ask for a better product and so proud to call them a part of our Des Moines community.

Pros

VolunteerLocal features a simple, user-friendly interface with features even in the free version that you have to pay for with every other online volunteer system (unlimited jobs, shifts, volunteers!). You can define what information about each volunteer you want to receive, set maximums for each position, and copy jobs and shifts so you don't have to recreate the wheel for similar events. Features increase with the paid versions including the ability to blast emails to volunteers, multiple users managing different jobs, and event check in. THE single most important pro is the people! The team is a group of local developers who regularly seek feedback from the community about how to improve their product, and it shows in the execution! Kaylee is SO receptive to customer needs and easy to work with and I look forward to every time we talk.

Cons

Haven't found one yet!!

January 2019

Melanie from Platte Valley Literacy Association/CCC-Adult Education

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Great addition to our volunteer program

I use this software with a wide range of age groups. People can access event information and sign up for volunteer positions without having to send me a personal email. In this day and age, having an easy signup page is really important. I give my volunteers the option of registering personally with me or to using Volunteer Local. Having these options appeals to more types/ages of people and my volunteers like that.

Pros

This software is easy for my volunteers to use. I can send them a link and all they have to do is check which job/shift they want and type in their name and email. I have a number of volunteers who are not good with technology, so this is very important. I also like that it sends them an email with their shift information right away. I like that I can put lots of detail about the event and each job position so volunteers have access to enough information to make a good decision. I like that I can add volunteers myself, if they choose to email me instead of use the VolunteerLocal page.

Cons

The layout of screens and links when setting up an event is not always intuitive. It isn't always easy to find what I am looking for.

February 2019

Ronda from American Birkebeiner Ski Foundation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

North America's Largest Cross Country Ski Race uses Volunteer Local!

The software is so easy to use! Which translates into the ease of coordinating 3500 year-round volunteers, and knowing at-a-glace what areas need attention, makes my job a lot easier.

Pros

I love the ease of use, the great features - like password protection and the communication tools.

Cons

Does not include the "members" as recipients of messages sent out by me/the admin, in areas they manage.

June 2013

Heather from Kabbalah Centre International

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2013

Reviewed Many other sites... ease of use was key!

We have 3-4 day events with hundreds of volunteers. We needed something easy for them to sign-up on, but robust enough for us to track data. We didn't need to a lot volunteer tracking over the course of time...so this was a great fit!

Pros

I had been asked to review the volunteer management sites out there (found a great list of 'all' of them, or at least most). I narrowed it down to 5 and signed up for free accounts. VolunteerLocal was the first to respond to the fact that I signed up for an account, and were certainly much better than the other sites at working with me, understanding our needs, and letting us know how the website would fit our needs. I also appreciated that fact that they were willing to help resolve some of the issues we had. It certainly made me feel comfortable in recommending VolunteerLocal.

The interface is very clean and simple, and as my rep could tell, I was answering my own questions soon after I sent them.. The developers seem to have thought of everything that I can think of so far! Kudos!

Cons

Would love to be able to arrange shifts in the order I want, instead of alphabetical.

There seems to be a bit of glitch with location when one is added, but very easy to fix after the fact.

August 2017

Susan from canfitpro

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

VolunteerLocal has the best customer service I have ever encountered!

We are able to organize and track all of our volunteers from our events across Canada!

Pros

The software is very user friendly and it has all of the features we need to manage our volunteers. We are the largest fitness education provider in Canada and we host events from coast to coast. VolunteerLocal allow us to manage all of our events with ease. The support of the team is amazing she is able to help me with every request to make our events run smoothly.

October 2018

Jeffrey from Habitat for Humanity

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great company

The convenience for us and our volunteers to sign up. Our volunteer program was recently highlighted at our conference in DesMoines. Part of the presentation was that we used your program and how much we like it.

Pros

The convenience and ease of how to use it.

Cons

When it needed to be updated. That could have been handled better.

October 2018

Scott from Kluane Mountain Bluegrass Festival

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

VolunteerLocal... I would not run an event without it.

Historically, the job of volunteer coordinator is a labour-intensive, time-consuming job. VolunteerLocal is a transformational tool... not only for securing volunteers, but to recruit a volunteer coordinator.

Pros

Single purpose software solution that:
~ is based on the key features of self-registration and self-scheduling
~ has a very reasonable entry level price point
~ is simple to use, yet provides good user flexibility
~ provides excellent and timely support
~ our volunteers love to use!

Cons

Can't really think of any.

It would be helpful to have some type of simple Gantt Chart application to build and modify the projects jobs and shifts. And to be able to PDF so you can add as attachments to the system.

November 2018

Katie from Pasadena Tournament of Roses

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

The BEST Volunteer Management Tool

We use VolunteerLocal to sign up volunteers for all our Rose Parade committees, and it allows me to grant permission to the committee leader to reach out to their specific volunteers, which is really great because it gives them some ownership and frees up my time for other projects. I've used it for 5 years now and it fits our needs perfectly.

Pros

So many things:
ability to communicate to all volunteers by job or shift, and to provide that capability to sub-users
flexibility with the registration page, can be sorted by date or by job
ability to add specific details for each job or shift

Cons

I can't think of anything that frustrates me, and they are so responsive when I have a question or suggestion.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

We love Volunteer Local!

We have had nothing but a positive experience with Volunteer Local! After doing a lot of research on similar software, we were happy with our choice to move forward with Volunteer Local as a free service, but found it was more than worth the investment of the paid service as well. Our volunteers always tell me how easy it is to use, too!

Pros

This program is so easy to use for me as an event organizer, and we constantly get comments from volunteers on how easy it is to sign up! Whenever we need a question answered, Volunteer Local is there within minutes to answer it. The team is always great whether we reach out via phone or email.

Cons

We are looking in to adding a few features for our festival next year, but wish a few of these were included in the package (text messaging, password protected jobs, etc.)

December 2018

Jean from Dutchess County Regional Chamber of Commerce

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

VolunteerLocal makes our events easier!

We have two very large events that require over 100 volunteers for each day of the event. VolunteerLocal makes it much easier to keep organized. It's great to be able to have more than one administrator have access since we usually have more than one person heading up our volunteer teams. Communication is key and keeping everyone updated is much easier with VolunteerLocal.

Pros

Having an online portal for volunteers to sign up on is much easier to maintain than trying to keep all the many volunteers information on a spreadsheet. Plus, being able to communicate with volunteers through the website is an added bonus. It's great to be able to see exactly what jobs are being fulfilled and what you still need to get volunteers for too.

Cons

It does take some time getting the jobs and schedules set up, but it's time well spent in the end.

November 2018

Sandy from Santa Fe Thunder 1/2 Marathon and Gerald Clay Memorial Basketball Tournament

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Love this team!

VolunteerLocal is the best volunteer registration system there is! I have been using this registration system for the past 6 years, for more than one event, and I have found this very volunteer friendly. I also have needed tech support to help with some changes and editing, and the fast response is impressive. The whole staff is friendly, understanding and pleasant to work with. VolunteerLocal has set high standards for the quality of their product and it shows. So happy to be a customer!

Pros

How easy it is for volunteers to sign up.

Cons

Sometimes the changes I need to make aren't obvious, the path isn't clear, but a tech support conversation clears my confusion quickly.

November 2018

Colton from Kansas City Sports Commission

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy and Efficient!

Pros

I like being able to see the report section and easily knowing the percentage of volunteers for each shift/position - makes it super easy to keep track of things. I enjoy the platform and working with you all!

Cons

I don't have any cons of this platform, as I have been able to quickly learn the ins and outs of the system.

August 2014

Jo from Red Bull Defiance

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2014

Great service for events based volunteer manage, a pleasure to use, even over the sea to New Zealand

After searching through various volunteer management resources and having used google docs forms and spreadsheets for the past few years, it has been an absolute pleasure to find a system that works so intuitively and successfully. The support has been amazing from the start and I look forward to using the service for all events. With a free upgrade to enable us to try out the features of the discover level it allowed me to see how easy it will make my life to recruit, manage and place all volunteers for event. The biggest time issue I always found with spreadsheet system was not gathering enough data from the volunteers and then placing them in a job that was not suitable/ they were not suited to or they were unable to do. With the online system, people can see exactly which shift they are accepting and the email confirmation allows me to see that their email address is correct and that they are fully aware of the shifts that they have taken on. Thank you for making my working life much easier, it allows me to put more time into areas of importance, finding prizes and thank yous for the volunteers, rather than moving names around a spreadsheet and trying to guess which role a volunteer would like to do. I would recommend this service to anyone looking to streamline their processes and provide a top line service to our important volunteer force.

December 2018

James from Utah Transit Authority

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Customer Service!

My overall experience has been great. We've been using VolunteerLocal for about 6 years now and the product they present is easy to use and cost efficient. I've had to train other users in my office on how to use their software, which has been very simple because the software is so simple to use.

Pros

The software is easy to use and is constantly being updated with new enhancements. The folks at VolunteerLocal listen to their customers and are generally quick to add features that have been submitted to them.

Cons

Honestly, I can't think of any that I don't like about VolunteerLocal.

December 2018

Katie from North Liberty Betterment Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Flexibility is the name of the game.

VL's online volunteer system works perfectly for our annual summer event, NL Blues & BBQ! We needed a flexible system that worked seamlessly on both the volunteer end, as well as our organizations end for reporting, tracking of t-shirts info, groups, etc. Their help, flexibility in making the system fit our needs, and customer service has been fantastic and well worth the money! I foresee using VL for all of our current and future community events!

Pros

That there is flexibility built in that we didn't even know was possibly until the situation showed itself. Customer service worked patiently with us to make it all work seamlessly and quickly!

Cons

Not sure that I can think of any....so far it's all worked very well, from set up through reporting.