VolunteerLocal Software


 

VolunteerLocal is a cloud-based volunteer scheduling solution that helps users organize, manage and communicate with volunteers. Key features include real-time reporting, volunteer data collection and onsite check-in.

VolunteerLocal helps users recruit volunteers online using a self-scheduling interface. It also helps users contact volunteers in order to update them about upcoming events. Custom registration forms for volunteers are included. The real-time reporting feature helps users review jobs and shifts that have been created. This report allows users to re-assign, blacklist or delete volunteers. Administrators can modify security settings to granting role-based access to employees.

VolunteerLocal’s credit card integration, so users can charge application fees or refundable deposits. Refunds can be issued using the system’s charges dashboard.

It is priced on a per event annual subscription basis.

 

VolunteerLocal - Dashboard
 
  • VolunteerLocal - Dashboard
    Dashboard
  • VolunteerLocal - Payment details
    Payment details
Supported Operating System(s):
Web browser (OS agnostic)

58 Reviews of VolunteerLocal

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Scott from Kluane Mountain Bluegrass Festival
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

VolunteerLocal... I would not run an event without it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Historically, the job of volunteer coordinator is a labour-intensive, time-consuming job. VolunteerLocal is a transformational tool... not only for securing volunteers, but to recruit a volunteer coordinator.

Pros

Single purpose software solution that:
~ is based on the key features of self-registration and self-scheduling
~ has a very reasonable entry level price point
~ is simple to use, yet provides good user flexibility
~ provides excellent and timely support
~ our volunteers love to use!

Cons

Can't really think of any.

It would be helpful to have some type of simple Gantt Chart application to build and modify the projects jobs and shifts. And to be able to PDF so you can add as attachments to the system.

Review Source: Capterra
 


October 2018

October 2018

Volunteer Local

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Overall very positive. We had some issues when we launched initially but our rep helped us immediately and fixed the problem within five minutes. Very kind and helpful.

Pros

On the administrator end it is very easy to use and quick to navigate

Cons

On the volunteer/user end it can be a little unclear on how to use.

Review Source: Capterra
 


September 2018

September 2018

We love Volunteer Local!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We have had nothing but a positive experience with Volunteer Local! After doing a lot of research on similar software, we were happy with our choice to move forward with Volunteer Local as a free service, but found it was more than worth the investment of the paid service as well. Our volunteers always tell me how easy it is to use, too!

Pros

This program is so easy to use for me as an event organizer, and we constantly get comments from volunteers on how easy it is to sign up! Whenever we need a question answered, Volunteer Local is there within minutes to answer it. The team is always great whether we reach out via phone or email.

Cons

We are looking in to adding a few features for our festival next year, but wish a few of these were included in the package (text messaging, password protected jobs, etc.)

Review Source: Capterra
 

Katie from Des Moines Social Club
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Highly recommend VolunteerLocal

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

VolunteerLocal is extremely user friendly, well organized, and makes planning for volunteer very easy.

Cons

Not necessarily a con, but I'd love for volunteers to be able to create profiles that would allow organizations to track an individual volunteer's overall hours/volunteer history.

Review Source: Capterra
 

Sally from Community & Family Resources
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great Resource!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

Our non-profit agency only holds a couple events per year, so it's great to have a free option for volunteer management that includes reporting and the ability to customize things exactly as we need. We have been very happy with the service and ease of use. It's got everything we need!

Cons

I would like the ability to copy jobs from one event to another, but understand that's a feature available on paid plans.

Review Source: Capterra
 

Marcey from Ann Arbor Street Art Fair, the Original
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Volunteer Local a.k.a. Volunteer PERSONAL

Ease-of-use

Functionality

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Value for Money

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Support

Personable service (although sometimes it takes time for a response). Especially nice to feel you actually know me, my organization, my specific quirks. I love all the things the VL program can do to stream-line my job. This year my working hours decreased while my volunteer roster increased!

Pros

Fairly logical program, stream-lines my job immeasurably. I especially like the automated (pre-scheduled) responses to volunteers. What a load off my desk!

Cons

Sometimes I work from home, late at night. Wish I could call customer support when the spirit strikes me!!

Review Source: Capterra
 

Mark from Sanford Health Foundation
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great Product, Better Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Pros

This product was extremely easy to use in comparison with the other platforms we have used in the past. It was also very flexible, every obstacle we came across the Volunteer Local team was able to find a workaround. The service we received was exceptional, always making time to call us for clarification and often responding to emails in the same day when we had questions. I always felt like a priority.

Cons

The only issue we have encountered was exporting information from Volunteer Local so we could import it into our Raiser's Edge database. After contacting Volunteer Local support they were able to explain to us what we were missing and it has worked ever since.

Review Source: Capterra
 


September 2018

September 2018

VolunteerLocal meets all our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

We manage over a thousand volunteers during a 3-day event, recruiting them in the 3 months prior each year. With the help of this software, one volunteer coordinator is able to handle all the needs of our volunteers on a part-time basis. The VolunteerLocal team has always been able to help me get they system set up for the next year quickly and easily. They have resolved any issues I've raised within a day or so. I couldn't ask for better service.

Pros

I like the flexibility of this software to handle unlimited volunteers in many different jobs and shifts. I also like that we can communicate directly with specific groups of volunteers - eg all those in a particular shift or job, and download lists of volunteers for almost any purpose. I also love that each year, we can copy over everything we set up for the previous year, which makes it very quick to get going. I appreciate that the sales and service is handled by just a few key staff who understand the product very well, so I can build a relationship with them and get quick answers to my questions.

Cons

We've been using this software for a few years now, and most of the issues we came across were fixed quickly. The only ongoing issue has been an inconsistency of fonts and sizes of text on the integrated part of our website and in some outgoing emails, and VolunteerLocal has fixed those as needed.

Review Source: Capterra
 

Jana from Youth Emergency Services & Shelter of Iowa (YESS)
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

VolunteerLocal has been an invaluable service for Youth Emergency Services & Shelter (YESS) and our annual special event, the YESS Duck Derby. The site is incredibly easy to use and the communication features make it easy to share shift updates and last-minute details to volunteers all in one place. I highly recommend VolunteerLocal for anyone managing an event that utilizes volunteers.

Pros

I love the ease of use, both from the administrative side as well as the general user.

Cons

There can be some clumsiness if you choose to only confirm a volunteer once they have clicked a link in an email to confirm. In the interim the shift does not appear to be filled, so you can end up overfilling a shift pretty easily. It would be nice if it could place a "hold" on the shift for maybe 24 hours or some set amount of time.
There is a simple solution to this, though, which is just to change your settings so that the shift is automatically confirmed.

Review Source: Capterra
 

Deborah from NATS
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

VolunteerLocal was great for our Conference Volunteers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We used VolunteerLocal to sign up all the volunteers for our 55th NATS National Conference event. It worked very well and was easy to use, as well as had great functionality. It allowed us to send messages to our volunteers leading up to our event and allowed us to set up our entire schedule and needs within the system.

Pros

Ease of use, and functionality. It was easy to set up and worked great for our needs.

Cons

The way it allowed our volunteers to go in and cancel their availability without notifying us.

Review Source: Capterra
 

Reynaldo from Houghton Mifflin Harcourt
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Easy-to-Use Tools and Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

VolunteerLocal is such a great company with excellent customer service that really helped me get my 100+ volunteers on track and put on a great event!

Pros

The software was very good at helping me track time without having to build timetables out by hand.

Cons

The software is really good, the only issue is I think it could catch your eye more if it had more color.

Review Source: Capterra
 


April 2018

April 2018

I've used VolunteerLocal to manage volunteers at a large-scale music festival.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As far as volunteer management softwares go, VolunteerLocal is good! Features I like:
- Fast and smooth
- Easy to use
- Flexible reports can be pulled as Excel sheets when needed

Cons

- Check-in portal doesn't always make it easy to find/filter individuals when checking in large numbers of people over a period of different shift times
- Isn't easy to view a report of what volunteers are scheduled when (if dealing with several hundred volunteers in one day w/ lots of deployment locations)

Review Source: Capterra
 

Jessica from Self

April 2018

April 2018

Pleasantly Suprised

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

This software was actually much easier to learn and use then I thought it would be. I didn't have high hopes but it blew me away with how smooth, easy, and fast the software was.

Cons

Is being too simple even a con? I'm not sure but it is a great product that I would highly recommend.

Review Source: Capterra
 

Ben from Hope Reformed Church

March 2018

March 2018

Help organize your awesome volunteers with this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Great tool to organize volunteers and schedule things out. Helps create structure to what can be a very chaotic task: Managing volunteers.

Cons

Would like to see logos in the different events created. Would be good to look up individual emails too.

Review Source: Capterra
 


November 2017

November 2017

Easy to use and helpful for recurring events,

Ease-of-use

Functionality

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Value for Money

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Support

Simplified volunteer management. Repetitive events benefit by having information available from previous events to copy.

Pros

Easy to use interface that makes managing volunteers a snap. Easy to customize to fit event needs. Handles information year-year so setting up the next year's event is simplified by understanding schedules and needs. Like the ability to communicate with volunteers. Good value and product.

Cons

Some elements take repetition to remember where they are located on the menu. Some items aren't intuitive enough.

Review Source: Capterra
 

Susan from canfitpro
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

VolunteerLocal has the best customer service I have ever encountered!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

We are able to organize and track all of our volunteers from our events across Canada!

Pros

The software is very user friendly and it has all of the features we need to manage our volunteers. We are the largest fitness education provider in Canada and we host events from coast to coast. VolunteerLocal allow us to manage all of our events with ease. The support of the team is amazing she is able to help me with every request to make our events run smoothly.

Review Source: Capterra
 

Sandra from San Diego International Fringe Festival
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best of the Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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My most important benefits include less time commitment in scheduling volunteers as they do so on their own. I only need to help the few who have problems. It lets me block those volunteers who want to come back by letting me know they've reapplied. It allows for easy to canceling, rescheduling, and helping volunteers. It allows for our site managers to check in volunteers and determine those who are cheating our volunteer system benefits. Plus, it lets me track volunteer hours. There are so many wonderful things that this program does for me, that I had to do by hand in the past.

Pros

Very user friendly for the volunteer coordinator and equally easy for the volunteers, plus incredible customer support .

Review Source: Capterra
 

Lucine from TC Running
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Best Sign-up Tool I've Found!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I love the versatility of this program. All of my events are linked. The ability to duplicate jobs from one event to a subsequent event is such a time saver.

Cons

I can't have different logos attached to each event I create...they all share the same account logo which doesn't represent the

Review Source: Capterra
 

Gillian from Wanaka Trail Ride

April 2017

April 2017

Wanaka Trail Ride review

Ease-of-use

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A great, intuitive volunteer management system that really helped us manage our volunteers for the trail ride. Creating jobs, scheduling shifts, communicating with our volunteers and exporting data was so straight forward and made our job so much easier.

Pros

Its so user friendly - really straight forward to get started and up and running. A great tool to have on the scale of event I was working on. 100+ vols.

Cons

I was on the more expensive per event level and found some of the communication tools limiting. I would like to be able to attach docs/photos rather than link to a URL and to be able email individual vols rather than groups. I also wonder if the higher levels give notification when a volunteer signs up or I may have missed this feature.

Review Source: Capterra
 

Tiffany from Variety - the Children's Charity
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Excellent for Non-Profit Volunteer Management

Ease-of-use

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I have used VolunteerLocal for a few years and absolutely love it! I am a volunteer coordinator for a Non-proffit and it does exactly what I need and much more. I use VolunteerLocal for several events and activities throughout the year!

Pros

Easy, fast, convenient

Review Source: Capterra
 
 
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