




Member database





Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10About Club Sentry
Club Sentry is a membership management solution that is deployed on-premise. It caters to a variety of clubs including gyms, spas, health clubs and pool clubs.
The member database help users create and store information at a centralized location. Members can log in to the portal to view their records.The billing module helps to collect due amount, update membership and check-in status.
Other features include point of sale (POS), inventory tracking, vendor management, class and session scheduling, employee attendance and workstation security management. The solution offers integration with QuickBooks. Club Sentry can also integrate with major credit cards and merchant payment gateways such as X-Charge Merchant Services and Merchant Warehouse for automa...
Member database
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
January 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Highly exceeded my expectations
Pros
Simplifies record keeping, keeps information up to date and accurate, and has great tracking features.
May 2018
Brad from New Orleans Baptist Theological Seminary
Company Size: 11-50 employees
Industry: Recreational Facilities and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2018
Simple software
You get what you pay for. You can add all the contact information for every member. You can get reports on just about anything you need. It is very basic and the learning curve is really easy.
Pros
Easy Check-In Reports for just about anything You can sell membership while adding member in instead of adding, then selling membership You get what you pay for
Cons
It is a little dated. I wish there was an update that I could get for our REC Center. Maybe there is and I am just missing it. It seems like it is a little behind GloFox and other management software.
May 2017
Lori from Fitness One of Lebanon
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
1.0
Functionality
2.0
May 2017
Terrible experience! No customer service responses!
The software program is good for memberships, sales, products, inventory, reports, employee clock in and out, etc. It just isn't working correctly all the time and I cant get anyone to answer the phone or call me back as well as the email option didn't work either....very frustrated!
Pros
I love the program (when it works). It has great options to work with: inventory sales, employee clock in and out, membership screen, billing, products, reports.....It works for everything I need at my gym....however it doesn't like to work all the time...
Cons
This program keeps losing transactions, freezing, charging invoice payments that are not authorized. I have tried calling and emailing this company but I am not getting any responses!!! I just want my software to work so I can run a successful business! Someone call me!!
Response from Club Sentry Software
Replied January 2018
75% of our customers give our support 5 stars.
August 2008
Paul from Ultimate Fitnessq
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
August 2008
Club sentry is paramount to our gym operation.
I would change the main check-in screen to exclude the list of members and their check-in numbers. We operate a busy 24hr facility and the check in desk is often not occupied by a staff member.
Pros
Club sentry allows us to keep up to date and accurate account for all of our memebers. The biggest benefit is that the computer tells people when they are expried so we don't have to have the "awkward" conversation about the fact that they need to renew. Instead they come to us with the money out ready to renew. The support is second to none. Whenever we have a problem, I send out an email and Scott or Cassie answers back almost instantly. Club sentry is paramount to our gym operation. I love how I can use the reports features to track memberships, sales and other important data.
Cons
It requires a second work station to operate. It slightly slows down the time it takes to sign up a new member.
August 2008
Dennis from Wedgewood
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
August 2008
The software is exactly what we need for our limited need for check-in only
The software is exactly what we need for our limited need for check-in only
Pros
The best feature I like about the product is the willingness of Scott to make upgrades based on my needs. I like the check-in screen view you can see all info from one screen. The software is easy to use about a learning curve.
Cons
I would like a mouse scroll feature on the check-in screen for members. I realize there are many reports, but I would like the flexibility to build my own reports includes graphics as needed. Would like ability to get to the database to clean out old or incorrect member info.