Fitli Software

They are fantastic to work with. I orginally upgraded to this calendar so I could download reporting to pay my teachers, and also this has helped in our switch over to online payments. Whenever you change software you have processes that will need to change - they are great at helping you with your change in work flow.

Pros

1. Customer service is TOP NOTCH - getting set up was supported all the way, and even came back with suggestions and better way to set up my business.
2. Pricing is good - especially for a small business who would like an"app" like experience
3. They are proactive at upgrades, secutiry, working with businesses and the users to solve questions
4. Nice looking interface

Cons

Some layout out of buttons and some related elements on different screen sizes.

Pros

Ease of use, affordable and great service!!

Cons

I'm happy with the service and I have nothing negative to say!

Fitli, and their support team, have been FABULOUS. I moved from Mind Body to their software, and any issue that arose was fixed quickly and efficiently. They helped me set everything up, and set up my new company profile. I absolutely love the customer support. Despite missing a few things I was used to, it definitely serves all my needs.

Pros

in this app, I love the pricing bc it fits for my small business, and the format of the software is very easy to navigate.

Cons

There are a couple things I wish you could do, such as multiple product purchases in one transaction, and showing birthdays on the front page where it lists all my customers.

Pros

Customer service is supreme. Easy for clients to use. Better cost than competitors.

Cons

Software has gone down but did not affect my sales. They communicated right away and said they were on top of it.

Ive been through 6-8 booking softwares before I met Fitli, I was skeptical at first, I went through hell with the past softwares and lost control of and clients.
With Fitli, I managed to control my clients and "book and pay" on the spot, From summer 2017 to summer 2018, I have doubled revenue from a low single digit to a double digit monthly income! This could not have been done without the easy access of FITLI.
Parents love it, and so do we!!

Pros

User-Friendly mobile app! Parents love it

Cons

Nothing bad to say here, everything about this software is great

Pros

I loved that this software allowed me to participate in a free trial, gave me great insight to how everything worked! I loved it!

Cons

I did not experience any cons, however some people did request better accessibility for android users!

Pros

So simple to set up on our website and the scheduling was very easy to maintain,
Customer service was fast and thorough as well.

Cons

Unfortunately our home studio wasn't utilized as planned, as the main instructor was too busy with her other studio classes and did not use the software as much...

Pros

Easy to use for both myself and my clients, which has increased my profits. Super Customer oriented.

Pros

Amazing price, easy setup, comprehensive easy to use program and the best customer service ever! All of the features have made managing my fitness studio a lot easier.

Cons

I don't have very many cons but I would like it if there was a version of the app for Android users. All of my customers with iPhones are very happy with the accessibility. Just wish i had that for my Android users.

The quick and easy responses from them to correct any issues that come up. Reduced price....saving a ton of money compared to Mindbody!

Pros

The customer service is top notch! This makes this company stand out from the rest. The price...also another HUGE benefit.

Cons

The only thing right now is a way to sign in when clients get to the gym. However, they stated they will be working on that and adding it soon.

Pros

I love that they continue to upgrade and add new features. The support staffs have been incredibly helpful as I navigate my way through this new technology. I am not very tech savvy and they have been very patient and helpful.

Cons

My biggest beef is that I cannot back-date when someone pays their membership. If their membership dues are payable on the 5th of the month and I don't get their payment until the 9th their membership that month starts on the 9th. I wish I could go back and change the date to reflect their actual due date.

Scheduling, payment, and affordable.

Pros

I like the payment processing and the customer service is wonderful. I was using Mindbody online and their price increase was not worth the services I was currently using. I feel Fitli has all the features I need and is much for affordable for a small business.

Cons

I do not like how you have to pay upon scheduling. I have a lot of clients that pay per sessions but I see them weekly. It would be much easier if I could schedule them in advance without having to charge them. The owner is aware of this and was very accommodating to try and remedy the situation for me, which I appreciated.

For a very affordable price, I have customers who can easily pay for and schedule classes. Teachers are notified when they have students sign up. It's easy to create a schedule, cancel sessions and notify students of changes.

Pros

Fitli has been perfect for my business. The beauty is in the simplicity and ease of use. They are also super responsive to questions and suggestions. Fitli is RELIABLE. My clients find it straightforward and easy to use. The software is easy to set up and use. It also is very affordable.

Cons

The Fitli app is only available on IOS. It would be nice to be able to customize emails to my customers.

Pros

Low CC transaction fees. Always adding new features. Customer service will waaay exceed your expectations

Cons

Needs client folders to place former clients separate from current.
No way to delete clients from main list.

Pros

The value, technical support, and the fact that the majority of my clients transitioned to the software easily. Many of them report preferring it to the previous system.

Cons

It would be helpful if family members could share accounts and if discounts/price adjustments were possible without a code.

Pros

The customer service is amazing. They are a small support team, so you know who will answer your questions. They are speedy in their responses, and give very thorough and clear answers. They are very open to learning your company needs and do everything they can to help you problem solve issues.
The pricing structure is very reasonable for what you get.
While there is certainly room for improvement on certain features (which they are constantly working to add and improve on), the format is clean and easy to use and find things.
This is a pretty basic software, but I think the majority of business owners would benefit from using Fitli as long as they don't need something super complicated. Plus, as stated, they have been improving and adding more features... I believe it worth checking out if you thinking of switching!

Cons

There are a few items we asked to add or improve, and many items the Fitli team has already added or fixed. It's a process to prioritize requests, so we understand that as a new and smaller company improvements will take time. Plus, their customer service is so great, (and even though it can be a bit frustrating for us admin) it is worth the wait to see what improvements are up and coming. I know that for our customers it has been a good transition from MindBody (where we were before), but there are lots of requests for Android app (which they are working on). It is a bit confusing to some users at times, but we've been able to help resolve questions pretty quickly.

It allowed our users to have a more hands on experience in scheduling their sessions. Our previous software did not allow them to cancel sessions or be added to a waitlist if a class was full. It has made my job a lot less stressful!

Pros

Everything! We are a university and we were looking for a software that would allow our members to sign up for Reformer classes online. We had a lot of specifications and features we wanted/needed. The Fitli team was more than accommodating and even went as far as to add new features to benefit us specifically. The customer service has been outstanding! Our customers love how user friendly the software is. The Fitli team has done a great job of creating a wonderful software as well as creating a long standing relationship with their customers. It is very rare to find a company that will reach out to you simply just to see how things are going or inquire if there is anything they can improve upon.

Pros

I enjoy how simple it is to use. It was very easy to learn and helps me stay organized with my appointments.

Cons

Sometimes it is a bit slow to load but it seems there are constant upgrades so I'm sure it will improve.

I enjoy that the software is able to keep track of my client's class packages.

Pros

I like how easy it is to use the program! Also, any time that I have any questions or concerns, Customer service agents are available and answer my questions quickly. Amazing customer service and support!

Pros

I just left MindBody because it was 1/ getting too complicated with too may features 2/ extremely expensive. I did a lot of research on different registration platforms and Fitli had everything that I need. It is super easy and VERY affordable. It has recurring payments. Nice calendar. Reports. Phone App. No merchant account to deal with. And the customer service is amazing!

Cons

They are constantly upgrading so I look forward to a business app and recurring sign ups for my customers but they are definitely not deal breakers.