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Supported Operating System(s):
Web browser (OS agnostic)About Fitli
Fitli is a cloud-based club management solution suitable for small and midsize businesses. It helps users book appointments, advertise club services and manage classes. A dedicated mobile app helps users remotely engage with clients.
With the Fitli mobile app, clients can view current class schedules, book their desired class time slots and pay. This functionality may also be embedded in fitness clubs' websites, meaning clients can interact with clubs through either platform. Employees that use Fitli will also be able to use the software to manage their schedules and perform other basic administrative tasks.
Upon purchase, users can expect a personal setup from Fitli’s team, which helps with customer and product migration, as well as general sys...
52 Reviews of Fitli
Average User Ratings
Overall
4.90 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2018
Katie from Present Yoga Community
Verified Reviewer
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2018
I would decide to use Fitli again and again!
Pros
This has been a fabulous experience from the start. The reps have been so extremely kind, prompt with help and thorough. Any question or concern that I have, is answered quickly through their customer service chat feature. They have been so patient with me (as I learn to use the program) and have made it all one of my favorite parts of my business. Fitli is easily integrated with my website, provides many options for me to develop promo codes and is very user friendly. You also cannot beat the price! I never thought I would be in love with my studio management company but I am. They are regular names in my household and that's exactly the kind of experience I want!
Cons
Something I love about Fitli is that they are always working on adding new features! They listen to their customers and what would make the program even better. I would love to see an app for admin one day, they currently have one for studio members. I would also love for them to add the ability for a customer to purchase a gift card in a custom amount. But truly, I have no complaints about Fitli, just features I look forward to in the future.
January 2020
Rhea from Pilates Suite
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
User And customer friendly
From my first demo with [SENSITIVE CONTENT HIDDEN] I was hooked. What I love most about this company is the people. The are knowledgeable, responsive and I never feel like I am being sold to. If there is something I feel I could use as a business owner that doesn’t already exist they find a way to make it happen.
Pros
It is so easy to use. Straight forward and functional.
Cons
Moving or rescheduling appointments could use some streamlining
Reasons for Choosing Fitli
There customer service is incredible. I feel like they want my business to succeed just as much as I do. They truly care about what there customers need and find a way to make it happen.
Reasons for Switching to Fitli
Cost mostly. Also found it extremely frustrating when pricing, or features were changed with very little or if any notice.
September 2018
Paige from Zumba with PaigeB, LLC
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2018
Great Affordable App!
Fitli, and their support team, have been FABULOUS. I moved from Mind Body to their software, and any issue that arose was fixed quickly and efficiently. They helped me set everything up, and set up my new company profile. I absolutely love the customer support. Despite missing a few things I was used to, it definitely serves all my needs.
Pros
in this app, I love the pricing bc it fits for my small business, and the format of the software is very easy to navigate.
Cons
There are a couple things I wish you could do, such as multiple product purchases in one transaction, and showing birthdays on the front page where it lists all my customers.
August 2020
Lynne from Aloft Aerial Fitness
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
August 2020
Perfect for me
My clients found the software easy to use and did not experience glitches with the system. I loved the accessibility to help. Questions are answered promptly and satisfactorily.
Pros
This software is very straightforward and easy to use. The staff are very responsive to my questions.
Cons
I would like for it to be available on android.
Reasons for Choosing Fitli
My interaction with Fitli when choosing software was what won me over. They were responsive to questions, concerns and readily available to help out when I was ready to set up.
Reasons for Switching to Fitli
Mindbody was cumbersome, and overpriced. New features actually put competitors on the opening page of the app which could take customers elsewhere. If you advertised on that page, they would take a percentage of the booking - I PAY for people to book classes and shouldn't have to pay for the service to advertise competitors and/or charge me for having to advertise specials. MB also did not respond to complaints or concerns.
August 2019
Lamarr from AFC Fitness
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
To The Point!!
Phenomenal customer service. I can’t say enough about the professionalism and down to earth nature of this awesome team at Fitli! Definitely a team that is open to change, willing to listen and accountable to their standards. A rarity in business today. Fitli is HIGHLY RECOMMENDED!!
Pros
Easy to set up & navigate A1 Support!!! Clients found the software easy to use Option to be rated built into the software
Cons
Would like Quickbooks integration or additional payment options other than Braintree.
Reasons for Choosing Fitli
Honestly one had a few extra features but (for me) nothing is more important than the relationship that’s established. I don’t feel like a number or like I’m bothering someone to get an answer to my question! Thanks Team Fitli
Reasons for Switching to Fitli
It would take 24 or more hours to get a response to questions. An overall good service but those response times had potential impact on a sale. Tried the Fitli trial, had a question on the weekend and didn’t expect an answer til Monday. Got a response an hour later. MIND BLOWN That level of service remains consistent!! Love this team!!
