Good idea but poorly executed

Our dance school has now gone into liquidation. I believe some of this is down to the problems we had with paysubs. I would strongly recommend finding an alternative to your organisational needs.

Pros

We chose this software because it could be adapted to fit in with how we already ran our organisation. Most class management software is very unflexible, but this gave us the choice to fully customise the customer experience.

Cons

When I first contacted paysubs about their software I was told that it could do pretty much everything, that it would be a substitute for mailchimp, accounting software and that it could create landing pages for my events. All of this was sold to me as being 'free'. Apparently what they meant was that I should charge my customers what extra to cover it. We were quite a long way through the set up process when I realised this was all untrue. I complained and they denied they said it! We were so far in and had promised our customers we were moving to a new better system so decided to continue. As quite a tech junkie, always making use of the latest online software, I've never had a problem turning my hand to anything. Paysubs was different. They said they were going to set it up for me, but after a while it became apparent that they didn't have any sort of grasp on how our business ran and how things needed to be set up. The person who was assigned to help had terrible communication skills. Sometimes writing whole paragraphs without a single punctuation mark. Making it very difficult for us to understand what on earth she was saying. In the end I took on the task of setting it up myself with the help of my team. It took up a lot of our time for several months meaning we lost focus on other more important things. It wasn't at all intuitive to use so we had to spend ages fiddling about trying to work out how things work. The help menu wasn't much help and although our contact at paysubs was quick to respond she wasn't able to give us the answers we needed without many confusing emails going back and forth.

Great client based software

Pros

The software has helped our facility manage memberships, events, and payments thoroughly and efficiently. I especially appreciate the flexibility in customizing almost every feature to fit our needs.

Cons

It was a bit hard to train others how to use the software but we eventually got the hang of it and enjoy using it.

Running Club membership

The time I have saved using Pay Subs has been very considerable, no longer is there a need to produce hundreds of renewal letters each year which all needed to be stuffed into envelopes and posted. The overall cost to the club has not been great as the Pay Subs fees are offset by the reduction in mailing and printing costs. The ability to put out email messages to the membership is also an asset. We now only use the online system for accepting new members and only a very small minority have a problem signing up. The sequence for adding date of birth has stumped a few, but it has not caused a significant problem. I would not even consider the option of going back to our previous method of dealing with membership matters as the Pay Subs system suit our needs perfectly.

Save your Administration Time

Overall performance is good.

Pros

It gives us the fully customised and very flexible solution for payments and manage memberships. It fits our overall needs.

Cons

It is difficult to train others. It’s costly as compared to the features. Customer support is not good.

good features, a bit hard to see what it's doing, a bit buggy and support not brilliant

Information that I can extract and present does not satisfy other members of our committee. We will be looking for a new system next season in all liklihood

Pros

It has good features. Worked easily with direct debits and GoCardless, it is collection 90% of our subs due.

Cons

Support when frequent problems arise. Its not cheap and needs to be much more effective to make it worthwhile in the long term. Not much support in chasing up outstanding subs. One or two bugs.

Safe & secure.

I must admit to being concerned about setting up someone else to collect our Club membership fees with so many people willing to scam you but I need not have worried! Dave and Paysubsonline have been wonderful in setting up our complicated system for our Club and every penny is accounted for. For the majority of our 300 members it has been a dream using the system and Pay Subs Online is so helpful in ironing out any problems, issues or glitches that they or us have. We'relooking forward to a long and successful association and would recommend Pay Subs Online to any sports club. Paul Hand Chairman Rushmoor Saints Football Club

Best System ever used

Thanks where credit is due to PaySubsOnline.com on making it a smooth transition from a paper system to be fully online. There were a few hickups at the start as we would expect but was resolved quickly with the support given. The club has now been setup online for over a year and would never go back to what we had before. Super efficient and a lot less admin. Highly recommended.

A real time saver

Thanks where credit is due to PaySubsOnline.com on making it a smooth transition from a paper system to be fully online. There were a few hickups at the start as we would expect but was resolved quickly with the support given. The club has now been setup online for over a year and would never go back to what we had before. Super efficient and a lot less admin. Highly recommended.

PaySubsOnline was selected after reviewing several packages and has met expectations fully.

I have been using the software since July 2013 during which time much has been developed and enhanced. Initially much depended on trial and error as a user but this was resolved when the comprehensive User Guide was published. The platform has proved very reliable. I use the software on behalf of an athletic club and the software meets our needs adequately.

Paignton Cricket Club

Paysubsonline is invaluable in in allowing our club to keep member's details in one accessible online location. It has helped us to communicate with membership more successfully, collect money more efficiently and share essential information with team managers. The support for the system is exceptional and is available immediately as required.

First Class Service form the People Involved and The Software Package

Pay Subs Online has really helped to streamline our membership and subscription processes and keep our membership information up-to-date. The advice and support I have received through the setting up, going live and on-going since the introduction of our online payment system has been first class. We would most definitely recommend them.

Reduce time organising our club

Pay Subs Online has been extremely helpful towards reducing the time processing paperwork and visiting the bank. It also allows satellite clubs to pay without the club secretary having to attend all the sessions to collect fees. Payment reminders and emails have been a god send too. Technical support is outstanding

Love the features, but needs to run better.

Pros

I love ALL the features of PaySubsOnline;
-Event management
-Allows members to update their membership information
-Can provide for a members only event and a non-members payment.
-A commission payment % of each payment (which is worth it for our organisation of 65- 80 members, and infrequent )
- Web-based and can be added to your website through adding a HTML code.
-A reasonable number of tutorials to show how one uses it.
- Reasonable customer service

Cons

Although I love the features, if I could find another alternative that was running faster than Paysubs with all these features and the same price, I would swap instantly.
It is rather outdated, and needs to be streamlined a bit better.
It often lags, and my members are frequently sending me emails about issues with payment through Paypal or credit card, so it has not made my life easier when collecting dues, because I am frequently replying emails and asking members to pay again.
I love it, but needs some work.

PaySubsOnline has revolutionised SNCC's "back office"!

Very easy to get started and the ongoing technical support/troubleshooting has been excellent. Hugely reduced the time required to collect subs and circulate group emails. Has significantly increased our collection rate for subs.

Very easy to use

User friendly. The reports are easy to export.

Excellent for our sports club - does everything we need

Excellent customer service