Software works well for our purposes

We haven't begun using all of the features available. The only con I have is our initial training on site was inferior. the tech was more concerned with being on his computer and revamping our chart of accounts then teaching us how to use the software. Dana has been great - she is our third relationship manager and by far the best ever!

Can be buggy but gets the job done

Pros

I like that for the most part it is user friendly. Easy to learn, has lots of options.

Cons

Needs a bit of updating. Some characters will be off kilter and look wonky.

Daxko Spectrum User for 13 years

Overall, we liked the software initially, but over time and as we grew and expanded as a company, it become more difficult to utilize the software as we needed. It required such a lengthy process to set up programs, events, scheduling, etc. that it truly was a waste of our time to even input these in Spectrum. Also, the front desk staff complained about the difficulty to use it on the front end in signing up members, etc.

Pros

I liked the accounting side of the software as well as the reports that it offered. The accounting reports and overall reporting is great and provides a lot of detail for your company.

Cons

It is not easy to use on the front end and is very time consuming to set up each of the different features. Each feature requires so many different steps to just get it set up, and you have to set it up in 3 different modules. We didn't utilize all of the features due to the time consuming set up process. The system itself is very outdated as well and does not provide the ease of use that other fitness software companies provide. Some of the reports didn't work properly and were never fixed when we inquired about them.

CSI has some advantages

CSI has pretty good functionality. It works well for most of our day to day tasks. I wish some aspects of it were more easily customizable and that client data was easier to track.

Pros

CSI is great for managing schedules and has a good POS function.

Cons

It needs improvements in the ability to track different types of client data.

This program keeps it simple

Pros

Everything is ver y user freely and doesn’t take long at all to get the hang of the buttons. This program allows you to fully operate two screens with different functions at the same time.

Cons

Im not sure if this problem occurs because we use it on two different computers but sometimes opening a POS window is difficult.