About Vagaro

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing.

Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones.

Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their cust...


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Supported Operating System(s):

Web browser (OS agnostic)

2,235 Reviews of Vagaro

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,795)

1,795

4 stars

(345)

345

3 stars

(58)

58

2 stars

(13)

13

1 stars

(24)

24

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2235 results

April 2019

Kathi from Kathi's Hair Design At Salon Montage

Verified Reviewer

Company Size: 51-200 employees

Industry: Internet

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Salon Calendar booking and scheduler

Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their​ own schedule. I've​ been in this business forever, 42 years. I love anything techy. So I really love​ that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad​ as well. All in all I just can't​ say enough..

Pros

The ease of use. Checking out a client and knowing that they have a receipt of the breakdown of services and next appointments emailed to them..Yes!!! Also never having to call to confirm! that is a sure fire way of determining your income​ in advance. Also when I know I'm going to be off for any​ time​ different than my regular time, I can send out a mass email and everyone can get on the schedule either before or after I'm​ back. They LOVE this!..

Cons

I really have no complaints. been with them since the very beginning and they have only listened and worked with me on my wishes and ideas. They are constantly​ solving​ my questions and wishes.

April 2020

Christine from Christine Kraychy Esthetics

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Made my aesthetic career easy and increased revenue

Excellent! I can be anywhere there is wifi if a client wants to change their appt or has questions about booking or cancelling their appt. This site has saved me so much time, paper with online receipts, and is so efficient with the automatic appt confirmation. It has helped me be very efficient with organizing time, appts and has helped to increase revenues.Very up to date and easy to use from my iPhone or laptop!

Pros

for the client: accessible through an app, sign up with facebook as well, automatic emails and or texts to confirm appts, client may cancel appt, online forms easy to fill out for myself: accessible through the app, very easy to schedule and reschedule and cancel appts, a complete custom menu with limitless editing, email and text marketing, inventory easy to do using smartphone and barcodes, check out very efficient online, always choices, no need for a receptionist and very few telephone calls. Automatic confirmation of appts go to the client's email or text for them to add to their calendar

Cons

In Canada clients can't purchase on the website, although I do use Anycard online e-giftcards with the Stripe availability and clients can etransfer me directly or phone in their credit card for an online gift certificate. Must purchase an extra website feature if wanting more space for pictures, etc, so I end up posting on Instagram with examples, before and after. No feature to post videos, but I understand the site is looking in to this feature

Reasons for Choosing Vagaro

>Wix: is limited with the menu and didn't fit my spa menu and booking needs at all >Insight: I am familiar with but thought it was too expensive and did not like the booking method, as I have used it at a salon previously >Mindbody: I did purchase 2013 and used for a year when I had a large spa and staff. It was very expensive at the time and I had to buy all of their equipment for the program to work. Best suited for a large spa with many employees, as for myself as the sole service provider, I don't need a program for employee or contractor commission.

Response from Vagaro

Replied May 2020

Hi Christine, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!

March 2019

Cassandra from Salt Remedy

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

1.0

March 2019

Vagaro has been in business 9 years?!

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs. Please make the following changes: Allow for relationships between members Allow for a membership to be shared with others, where on person pays for it Allow employees who use the Vagaro system to also use the same email to be a client somewhere else. Allow recurring scheduling for classes to be unlimited Allow the business owner/manager to make the decision of what Vagaro permissions they give to their employees Make merging profiles easy Keep duplicate profiles from happening for no reason

Pros

I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time). I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles. We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself. I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business.

Cons

I don't think this system is good for a business with several employees. I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships? Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well. We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with. I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing.

May 2020

Kelly from KB Massage Therapy

Verified Reviewer

Company Size: 1 employee

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Vagaro Helped control by business

this program has made my business run so smoothly, with out having to reinvent the wheel. I love that no matter what the future hold, I can add on as i grow, or as my needs change, and its SO affordable.

Pros

I finally have the ease of doing that I am best at. I have NEVER liked the "paperwork" of my business, and Vagaro has allowed to excel at being a business owner but with out spending the insane amount of time I was use to using to keep my business running. I love that its like having my own personal assistant!!

Cons

there are so many features, that sometimes i have a hard time locating a setting change, or a feature I need to use, without help. I do love that I can ask them.

Reasons for Choosing Vagaro

I chose Vagaro because i could get all the features I wanted and the cost was minimal. I also wanted to have 24/7 support.

May 2020

Cristene A from The Studio Lake Tahoe

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2020

Best fit for a diverse business with an unbeatable price.

Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.

Pros

Vagaro has such wonderful functionality, its very user friendly, and the updates and offerings that were implemented to serve users during the pandemic have been absolutely outstanding. The multi use calendar has been a very valuable asset to myself and staff and the combined inventory tracking, checkout features, and marketing tools have streamlined my business. Using Vagaro has saved me time, frustration and has increased our professional presence in our community. One of the the best features is the unbeatable price. I haven't found any platform that has satisfied our needs as diverse Holistic Wellness Center with room to grow.

Cons

I wish I could print my address list to a label so I can send old fashioned b-day cards. When I create my marketing blasts the finger scroll jumps very quickly leaving the user to have to manually us the scroll to the right. Very minimal issues to even speak about.

Reasons for Choosing Vagaro

User friendly, cost, and functionality. Vagaro seems like it has heart, and really cares about helping the user/business organize, streamline and grow.