About Zen Planner

Zen Planner is a member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. It includes integrated payment processing and automated billing, a self-service kiosk iPad app, both a member app and staff app for Android and iOS devices, scheduling, automations, workout tracking, belt and skill tracking, site templates and more.

Zen Planner's pricing is based off the number of active members and includes payment processing, and there are no contracts or startup fees. New customers have access to one-on-one training sessions with an onboarding coach who will help train them and implement the software for their gym. An in-house customer success team is available by phone and email.


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Supported Operating System(s):

Web browser (OS agnostic)

218 Reviews of Zen Planner

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(129)

129

4 stars

(55)

55

3 stars

(19)

19

2 stars

(7)

7

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 218 results

February 2019

Jody from Cardinal Golf Club

Verified Reviewer

Company Size: 201-500 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

February 2019

Very Helpful Customer Service!!!

Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.

Pros

The software is very slick and versatile!

Cons

There was a lot to learn that I wasn't familiar with.

Response from Zen Planner

Replied February 2019

Happy to hear it - thanks Jody!

October 2019

Teagan from The Hockey Hut

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

October 2019

Finally Found the Right System

This software has made this much more simple and allowed us to enhance our customers experience in our facility!

Pros

-Set up was detailed step by step process and had video reviews that our staff could go back to -Customer service is the best that we have seen -Hotline always has a person you can talk to (have answered every question we have had and has taught us how to solve the problem should it ever come up again) - Hotline is available 7am-7pm -Email (you can send a detailed email and have it answered within one business day) - Our on-boarding assistant fallowed up with us after a month to make sure everything was running - Has easy quick reporting - Great schedule (imbeds into website so you do not have to leave company page) -Great point of sale (imbeds into website so you do not have to leave company page) - Mobil app is simple for customers and makes scheduling simple

Cons

online mobil site cannot work with out cookies which most smart phones automatically disable so we needed to send out an email with instructions on how to enable them

Reasons for Choosing Zen Planner

Zen planner had everything that we need and everything that we were ready to sacrifice thinking that no software system would have.

Reasons for Switching to Zen Planner

We just got away from using a software system that told us they could do everything that we told them we needed and did not, when we needed help to figure out how to fix problems they could only be reached via email and gave us run around answers, and finally when we addressed that we did not like that we were not happy that they were not able to do what they originally told us they could they yelled at us telling us we needed to change our business to fit them. We are so happy to now be using Zen who has gone above and beyond to make sure their system fits exactly what our business needs. Their customer service is top notch! Everyone of their members is friendly and helpful!

Response from Zen Planner

Replied October 2019

Thank you for the review, Teagan! We're glad you've found the right system for your business!

December 2020

Liz from Houston Sword Sports

Company Size: 2-10 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2020

Used it for three years - feature rich but hard to use

We switched from Mindbody to Zenplanner and used it for three years. Zenplanner is chock full of features (other than membership discounts, as mentioned above), but it's so full of features that it becomes clunky and hard to use. I could do just about anything from my admin account, but my fellow coaches who spent less time in it had a harder time working with it. Customers also struggled a lot. We have now switched to Upper Hand, and while it has fewer features and the reports aren't as good, our customers are actually booking their own classes instead of making me do it.

Pros

I was the primary account administrator, and I could fix just about anything retroactively. Once you really know your way around, it's got almost everything you could think to want. There are a lot of customization options for emails you can send your customers, and it was easy to check which emails an individual had opened. The reports were great. Best reporting I've seen, and it's pretty much the only thing I'll miss. Support was good - very responsive, with multiple ways to contact them. I also appreciated the discounts they gave businesses at the start of the COVID shutdowns.

Cons

The software was very difficult for customers to use, so much that about half of our parents (and a couple of our coaches) just wanted me to do everything for them. Doing so on my end was time-consuming. Zenplanner offers some options to integrate with our existing website, but it didn't work in every circumstance. What customers could do from our primary domain was pretty limited, and it wasn't easy to switch back and forth between our site and the ZP site. Zenplanner does not offer automatically-applied membership discounts, so we had to have customers use offer codes. Membership discounts (such as on retail or private lessons) are pretty standard in fitness businesses and not having that option was a major pain. There was no way to easily see which coaches had availability at which times.

Reasons for Switching to Zen Planner

Mindbody raised rates while reducing features. Mindbody was even harder for our customers to use.

November 2020

Brie from edge fitness clubs

Company Size: 5,001-10,000 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

this was my favorite fitness computer software that ive used

experience was great- we just wish that the price was lower so that we didnt have to switch to another system

Pros

easy to check members in and out. had a great user interface and was very easy to read and understand

Cons

didnt merge with a lot of other softwares and the price is quite expensive. i worked in a privately owned gym so it wasn't worth the cost after a while

September 2019

Kim from Core Wisdom

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

You can't beat their support team!

I am love the people at ZP. There isn't one person I've come in contact with that hasn't been helpful, positive, encouraging, understanding and cheerful. I went to their office because I was starting a new program and wanted help with the set up of the program and the membership. They set me up with one person to be my helper that day. Now what company will do that? I can tell you that no other software company I've used would've offered me that. Also, love the Zen Academy. I learned about so many more things the software could do for me that I wasn't either using or doing in a google spreadsheet . So now ZP is helping me save more precious time and I'm learning more about my business in the process. Thank you reports and automations!

Pros

Honestly, their customer support! However, I don't have to call often as the on boarding team set me up wonderfully to begin with. But the support articles answer almost all my questions so I don't have to call. I am a small studio and don't have a front desk staff but ZP does it all for me (well, allows my clients to do it all for me). It is super easy to use on all fronts.

Cons

I have't run into anything that I don't like. I use ZP on my laptop in a web browser and I've found it confusing to try the staff app on my phone or tablet. This old dog struggles with learning new tricks :) So we can't blame ZP for that.

Reasons for Choosing Zen Planner

When I switched...ease of use and price. But now I'd say for their support and how they help keep me up on trends via their blogs, social media posts and Zen Academy. I'm even switching my website over to ZP!

Reasons for Switching to Zen Planner

Price; they are local, I'm in CO, and their customer support.

Response from Zen Planner

Replied September 2019

Thanks for your feedback, Kim!