About FrontLine

FrontLine, developed by Ormandy, is an enterprise resource planning solution that provides equipment maintenance and equipment sales and service industries a customizable process management suite.

Key functionalities include preventative maintenance, asset management, inventory tracking, predictive maintenance and work order generation and tracking. Users can create a database of work history, prior invoices and technician productivity. Requisitioning, purchasing, receiving, allocating and special invoicing are capabilities of the solution. Technicians may be sorted by specializations, certifications and zoning by regions. Reporting is also available to analyze profitability and track costs.

Ormandy’s full service solution also includes server r...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

11 Reviews of FrontLine

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

April 2020

Laurie from Altra Service Professionals

Company Size: 11-50 employees

Industry: Medical Devices

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Frontline for Medical Equipment Repair

We were able to pull over our records from Quickbooks into Frontline. We have been able to set up reports that have eased our workload that was time consuming and cumbersome in Quickbooks. Switching over to new software is always a daunting task. But they helped us step by step to make it happen. The technicians have been able to learn how to use it, as well, to document each repair.

Pros

This software allows us to track repairs of medical equipment from the time we receive the equipment to evaluate, providing repair quotes, service records, and invoices. We are also able to extract data from repairs to create reports, which we then send to manufacturers with which we have warranty repair contracts.

Cons

There are a lot of clicks just to send out an estimate or invoice. For example, once I open a repair order, it takes a minimum of 14 steps to close it out and send the invoice to the customer. It also cannot decipher between contacts when sending estimates and service records, so I have to remove the default contact (invoicing contact when sending estimates and technician that repaired the unit for service records) and then choose the correct contact to email the estimate or record to. All the extra clicking is very time consuming.

Reasons for Switching to FrontLine

It was not able to pull information from the repair records, which we need to send to manufacturers with which we have warranty repair contracts.

August 2020

Garrett from Highland Wireless

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Thank you Ormandy Team

Once you take the time to learn and ask questions, it's awesome. Not only to help you make money and see your profit margins, but view reports, see where you are at in sales and as a company, etc.

Pros

Your inside support team is AMAZING and responsive. Thanks to them it's easier to use, run reports with money due that I have to run reports on, etc. [SENSITIVE CONTENT HIDDEN] from Georgia is absolutely a pleasure to work with and continues to teach me so much!!!! What a support team, I'd recommend this software to EVERYONE in our telecom and technology businesses.

Cons

Expensive for us to buy more users, only drawback I can think of. Have to contact the office daily to kick someone offline.

Reasons for Choosing FrontLine

-

Reasons for Switching to FrontLine

Have to ask the owner, mostly for the comments above I think. Automating reports, etc.

August 2020

Andrea from ASRI

Company Size: 11-50 employees

Industry: Airlines/Aviation

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

August 2020

Frontline

[SENSITIVE CONTENT HIDDEN] is the best. She is always available and is extremely knowledgeable. She always is there to help me.

Pros

Excellent support from [SENSITIVE CONTENT HIDDEN]. I do not understand why the review won't let me submit, it keeps highlighting this box.

Cons

Previous invoice data is changed when the billing is changed. Example: if in January the invoice shows a billing location of BWI but the location changes in July to PIT, the January invoice location is changed to PIT. The invoices are not locked down so no changes occur after they are processed.

May 2020

Christelle from Nashville Communications

Company Size: 11-50 employees

Industry: Wireless

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2020

Five Star Feedback

Exceptional and more exceptional. [SENSITIVE CONTENT HIDDEN] our account manager and trainer is a rockstar! Many aspects of the software is so fluid and can be adjusted to suit our needs. I cannot sing its praises enough.

Pros

This software was build for our business - there is simply not comparison between this and our previous software. Reporting, inquiries - all outstanding!!

Cons

Integration was very easy!!! I would like to see us being able to open a few screens next to each other - ie similar to a URL in a browser. It helps to look at different orders at the same time without having to move in and out of them

Reasons for Choosing FrontLine

We looked at 3 other products, but they were simply not up to standard and would not have met our needs. We were 3 people looking into an alternative product, and FL was 3rd option in line. When we did the hour long demo and we finished the call, we were all in agreement about investing in FL. It was a no-brainer......

Reasons for Switching to FrontLine

Tigerpaw was simply not suited to our business.

September 2017

JANE from RCS WIRELESS TECHNOLOGY

Company Size: 11-50 employees

Industry: Wireless

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2017

Changing over completely from our old, antiquated system as been completely worth the experience

We are able to see all of our customers, can sort and filter through them, perhaps the last time they ordered, which is valuable information. Every area of our company is better organized and accountable with Ormandy.

Pros

We like being able to sort and search with so much flexibility; you can search by any field and also, can use the "wildcard". Also, it is easy to make adjustments or changes to make the system better; be it an address, name, inventory item description. Technical Support is great to help us as we have learned along the way. When we get into a mess, they have always been available to untangle the problem and help us learn from it. They have been very patient with us. Utilizing a main Point of contact to set up online meetings, training sessions and conference calls, has been very helpful to all the users in the company. We know that Tech Support is available to us any day, with any issue, and that is a great feeling. We also like how we can tell who made changes thru the Log. Conducting Inventory is much easier. There are several options such as filtering out "committed items" from the count. We can pull an inventory report at any time, which helps to keep it correct. (we pull a quick report to see what we have of an item, if we can't tell.)

Cons

I would like to be able to filter inventory item searches by Location. We wish it was more explanatory when dealing with inventory quantities and stock on hand. It is confusing to understand Available, On Hand, Status, Received, Committed. It is confusing to know the part availability. History tells a different side of the story; its just confusing for even our purchasing expert. You have to really search to see if something is on an Open PO, if it has been ordered or not. Another wish list would be to have a better way to view Customer activity, like a dashboard. It seems one has to dig deep enough to find AR and see the Orders, Quotes and Receivables, but not everyone knows how to find that information. It would be nice to have AR-type information more accessible, and to analyze them easier. The software isn't very intuitive; once you know your way around, it's fine. We wish the Primary Vendor field was a drop-down menu or easier to search thru if you are looking for the right vendor and don't know their number. The Recurring Billing is also confusing to set up; the Unplaced?? Esets and Service Contract maintenance is a big learning curve.